Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: mindbend on December 02, 2008, 10:22:32 PM
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Hp Desktop, Athlon, Windows Home XP,SP3, This is a business (Florist)computer lots of memory and not much of it in use. Security is Norton comes with the ATT ISP.
Careful not to surf, no wierd sites, defrag weekly, only one user,real close to the ATT supply (just outside our backdoor) so speeds are good, but... something happened two months ago. Note, the comp. stays on 24 hrs.
Currently the is computer is very slow to boot, when Desktop and Taskbar come up as soon as it's all loaded, it all disappears, leaving the Blue Fractal screen.
I have to shut it down on tower and restart. the shortcuts to shut down after it all disappears do not work.
Because of this I cannot get into the Control Panel to try a restore point.
I've removed the cover, aircanned it (it was pretty dirty). But everything looks ok.
Would appreciate some help. Must figure out whats wrong. Sure don't want to buy another one.
Thanks for your help!
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Try looking here first:
http://www.computerhope.com/forum/index.php/topic,16027.0.html
Anything happen to the computer recently? (downloads, installs, hardware changes, ect...)
What Antivirus do you have?
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Thanks Carbon for the reply.
Yes actually I did go to the suggested thread, and tried those things yesterday.
right clicking the desktop does nothing because the screen is gone before the slowed processing can take place. Once icons are gone nothing to do but shut it down again.
Also since they do show themselves, don't think it's a case of being resized out of view, but I did also previously ck the corners to see what would happen, nothing did.
As far as the cntl-atl-del it does not work at all.
The final option of going to the Task Bar doesn't work for the same reason above, once they are gone its just blue screen.
Nothing has been done to the computer thats unusal or new. Just came in one day and found this problem.
I have Norton Antivirus/firewall with the ISP, it has worked well for 8 years. I keep it updated.
I have automatic updates running windows, etc.
Sorry I am not at the shop right now to tell you anything else. There are a number of fix softwares that I have run on it from only approved authors. Combofix, and several others. I will tomorrow try to get the sick comp. online with you guys.
I'll try to post a HJT log for you tomorrow. By the way I do not get any error messages with the blue screen like I have read others do. Thanks again for the quick reply.
Have a great night.
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All right. Keep us posted.
Note: you may want to see if the computer works in Safe Mode.
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Ok, something different today.
I logged on in safemode. No desktop just start button and taskbar.
Tried to get on IE, wouldn't let me...does it not work in Safemode?
Got out restarted, internet light is on modem now.
However, Now I Have No DeskTop At All, just the Taskbar, and HP's Fractal Blue screen (thats not the blue screen of death is it)?
Please help.
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I don't believe it is.
When you're in Safe Mode or Normal Mode, can you run any programs?
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ctrl+Alt+Delete, bring up task manager, if possible, and try "New task" to start "explorer.exe"
and see what happens.
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I've been at this all day. Could get one user acct. to hold the desktop and taskbar, but nothing else. restarted and it thru up the green hillside background instead of the fractal blue it was. and put the recycle bin in the opposite corner.
Very strange stuff. So I started thinking this might have something to do with the IE Beta 8 I downloaded awhile back, but not sure if it was before or after the trouble started.
I removed the IE Beta 8 and already had Foxfire installed so I'm using it now.
Hoping to get a HJT Log for you.Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:53:27 PM, on 12/4/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\System32\brss01a.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Protexis\License Service\PSIService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Yahoo!\YOP\SSDK02.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ps2.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe
C:\Program Files\Lexmark X74-X75\lxbbbmon.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\InterMute\PopSubtract\PopSub.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\program files\hp\digital imaging\bin\hpdtlk02.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [UpdateManager] "c:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04b\BrStDvPt.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [osCheck] "C:\PROGRA~1\Symantec\osCheck.exe"
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
O4 - HKUS\S-1-5-21-4257730081-825386510-3549126680-1011\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'ChelseaD')
O4 - HKUS\S-1-5-21-4257730081-825386510-3549126680-1011\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'ChelseaD')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: PopSubtract.lnk = C:\Program Files\InterMute\PopSubtract\PopSub.exe
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1182537356156
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {C52439A0-2693-4E40-B141-9F9AD5257241} (Lexmark eDiagnostics Class) - https://ediagnostics.lexmark.com/serval.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://attewc.webex.com/client/v_mywebex-pso-attewc-test/event/ieatgpc.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/RACtrl.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{ED0DCCF5-A408-497A-929B-0F0AD81EF669}: NameServer = 68.94.156.1,68.94.157.1
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\PROGRA~1\Symantec\isPwdSvc.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\Program Files\Common Files\Protexis\License Service\PSIService.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
--
End of file - 13664 bytes
Gosh can't believe I got that to post. I also ran a complete Norton scan of the almost 567,000 files with no threads indicated. I really don't think it's a virus. Like I said seems like Windows just went nuts.
But the bad part is I still can't get the other user screens to stay up, and one of those is my administrator acct.
Hope this helps, and again I am so grateful for your help.
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The log is clean, but I'd try to uninstall Norton, and see what happens.
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If I uninstall Norton, my only security, won't that leave me vulnerable to attack?
Sure don't need any other problems.
Also, how would uninstalling the Norton be related to my desktop problem?
Not from Missouri, but very interested in learning all the details about this
repair stuff.
Thanks for your input Broni.
Also, as an Update for this morning. I left the computer on Stand By all night, because I didn't want to lose you guys.
The Desktop screen for the sub user acct (also Admiin, thank God) took just a tad long to load, but came up ok, and allowed me to get to you here. So that's good!
Still need to figure out why my true Administrator Desktop will not stay up.
I remembered that yesterday a screen came up saying the resolution on the screen was too low, and asked if it could repair that. Told it ok, don't know how that might figure in.
I went through every setting, file, program in Control Panel yesterday, everything seemed to my self taught eyes to be ok.
One thing is that it said I was running a large number of files at Start Up.
It shouldn't be more than about 30, right? The full system scan yesterday said the Processes and Start Up Items were in the 4,000 range!!! considering it only scanned about 6,000 items total.
From my log, can you tell me if there are any unnecessary files in Start Up, if so, maybe unchecking some of them might help?
You have my full attention today, for your replies, thanks.
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I think Broni's suggestion to remove Norton was not to leave you vulnerable as there are excellent FREE replacements...
Rather he was suggesting it as an option to improve your systems overall performance and well being.
Some here including myself have over time found it's nature to be overly invasive on most machines and resource hogging as well.
If this is an avenue you would like to pursue in addition to us fixing your other issues let him know and good solid advice will certainly follow.
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I replied but it isn't showing for some reason, so I'll try again.
Patio, thanks for the reply.
Can you suggest a Free replacement for the Norton as Broni suggested I take it out.
Also, where would I find that download.
I did replace the IE with Foxfire as so many of you guys in the know suggest that it is a good browser. I agree that the Norton is not the best option, but I was not sure I could remove it since it came with my ISP ATT package. Also I know more than one loaded they fight each other and cause problems.
I ran CCleaner today it removed 53.5MB of left over bits.
I am still concerned that my Administrator User File cannot or will not hold
its Desktop Icons and its Tasktray.
I am using another User Acct which fortunately also had admin. on it, but not access to all my very necessary files on that desktop. So my big problem still exist.
Also, from looking at the logs I posted, I think your saying my Desktop problem is not related to a virus, trojan etc. right?
Are there any other logs you'd like to see, while I have access on this computer?
Thanks again for your help.
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Download (do NOT install, yet!), ONE of these:
- Avast! free antivirus: http://filehippo.com/download_avast_antivirus/
- Avira free antivirus: http://www.free-av.com/en/download/index.html
- free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
Download Norton Removal Tool (do NOT use it, yet!): http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Physically disconnect from the internet.
Run Norton tool.
Install security program of your choice.
If you went with Avast, or Avira, turn Windows firewall on.
If you went with Comodo, no other action is needed.
Reconnect to the net.
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Ok, something different today.
I logged on in safemode. No desktop just start button and taskbar.
Tried to get on IE, wouldn't let me...does it not work in Safemode?
Got out restarted, internet light is on modem now.
However, Now I Have No DeskTop At All, just the Taskbar, and HP's Fractal Blue screen (thats not the blue screen of death is it)?
Please help.
I think you omitted a vital detail - which Safe mode.
From what I remember, there are multiple choices which affect what the computer is able to do (e.g. Boot into DOS; Boot into Windows with or without Internet etc.
Regards
Alan
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(http://209.85.48.8/228/109/upload/p3657524.gif)
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Actually that was a non-issue which resolved itself. Had to do with my modem connection at that moment.
It only had to do with my being able to get to HJT download online, to get you a log, which I have done and already posted . Which was looked at and considered clean.
Thanks for the post though.
My problem is simply that my Desktop and Taskbar come up momentarily then both dissapear leaving the
HP Fractal Blue background screen. This occurs in my main Administrator User option.
My computer is also very slow with whatever this problem is.
Question please: Does this sound like a virus problem (apparently not from your replys), so what then do you think it is? And what are your suggestions? Are there other logs I can run for you?
I'm sorta at a loss here since no one is coming up with any questions or suggestions for me.
I will gladly provide you with whatever you ask for, to help figure this out.
I am posting from another computer, my problem computer is pretty useless and needs your help. please.
Thanks.
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Did you actually remove Norton?
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I posted a reply to your post, but guess it timed out and disappeared, so I'll try this again.
No have not uninstalled Norton yet, as I am not at the shop where problem computer is located. I will be there Monday. At that time I'll select one of the options for Free AV you guys gave me and install it.
I am a sponge for this computer knowledge you folks have. I will listen and learn as much as I can, and I am willing to take the cover off and do whatever you guys tell met to do.
It's perplexing because its been going on for 2 months, and I have gotten nowhere.
It apparently is not viral, so what the heck can it be? Any ideas?
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If, after uninstalling Norton, the issue is still there...
Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hit Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) will find any errors, it'll ask you for the CD/DVD.
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.
If the above doesn't help, run Windows repair: http://www.michaelstevenstech.com/XPrepairinstall.htm
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Thanks Broni, I'll do that on Monday and let you know what happens.
While I was away from you just now, I posted a little story about trojan horses under the post :
"What the H**l is a Trojan" (new post from guy in Denmark) . You might enjoy checking it out. ;)
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Keep us posted.