Computer Hope
Other => Reviews and recommendations => Topic started by: Broni on January 02, 2009, 02:13:48 PM
-
http://reimage.com/
An online tool that automatically repairs Windows XP systems leaving user data intact
Apparently, new technology, straight from Israel. Not free, of course. The scan is free, and then, they want to charge you $65 for 1 computer repair.
Amazingly, when you Google for reviews: http://www.google.com/search?hl=en&q=reimage&btnG=Google+Search&aq=f&oq=, it's getting very positive reviews, ranging from www.pcmag.com to www.technibble.com (I posted a comment at the last site).
Well, I gave it a spin on my XP installation....
I must say, it's pretty pristine installation with ZERO problems.
Reimage started with installing ActiveX applet, which was expected. But during its run, it kept installing other modules, some of which wanted to become startup processes. This, I really didn't like, and I blocked those attempts with my firewall.
The whole scan took about 10 minutes.
During the scan, which includes security scan, it defined one of my Online Armor firewall file (oaevent.dll) as a trojan!
Here are the final results:
(http://i1.ifrm.com/228/109/upload/p4271141.jpg)
...which are simply ridiculous.
1. The computer is perfectly clean, not "RIDDLED with malicious software..."
2. The computer never experienced a single crash.
3. Since it's almost pristine installation, there are no slowdowns, and it's in almost exact state as "when PC was first purchased".
4. Calling my computer "dysfunctional" is....I don't want to use any bad word here.
Said that, I have only one word for "Reimage" - SCAM!
<Admin edit notes> I edited this post at the request of Broni to fix the broken image.
-
Review for a scam? Heh, that's a new one. Thanks for the heads-up. ;)
-
I just wanted to make sure nobody falls for it.
-
Straight from Israel... does anyone remember Imesh? Peer to peer software like Limewire, but with trojans and spyware built in.
-
Why need that when you have Computer Hope.com :D!
-
Why need that when you have Computer Hope.com :D!
because computerhope doesn't have trojans and viruses, silly. (I'm sure somebody wants them. Couldn't say who.. masochists, I guess.)
-
And if you have an Arabic name it blows you up! :)
-
And if you have an Arabic name it blows you up! :)
that's why Saladin went on his campaigns, actually. It was all because he kept getting blown up when he tried to join computerhope.
-
And if you have an Arabic name it blows you up! :)
that's why Saladin went on his campaigns, actually. It was all because he kept getting blown up when he tried to join computerhope.
I meant the Israeli web site.
-
And if you have an Arabic name it blows you up! :)
that's why Saladin went on his campaigns, actually. It was all because he kept getting blown up when he tried to join computerhope.
I meant the Israeli web site.
I know, I'm just trying on a different interpretation.
-
Suleiman is a cooler name....
-
Suleiman is a cooler name....
what?
-
http://reimage.com/
An online tool that automatically repairs Windows XP systems leaving user data intact
Apparently, new technology, straight from Israel. Not free, of course. The scan is free, and then, they want to charge you $65 for 1 computer repair.
Amazingly, when you Google for reviews: http://www.google.com/search?hl=en&q=reimage&btnG=Google+Search&aq=f&oq=, it's getting very positive reviews, ranging from www.pcmag.com to www.technibble.com (I posted a comment at the last site).
Well, I gave it a spin on my XP installation....
I must say, it's pretty pristine installation with ZERO problems.
Reimage started with installing ActiveX applet, which was expected. But during its run, it kept installing other modules, some of which wanted to become startup processes. This, I really didn't like, and I blocked those attempts with my firewall.
The whole scan took about 10 minutes.
During the scan, which includes security scan, it defined one of my Online Armor firewall file (oaevent.dll) as a trojan!
Here are the final results:
(http://209.85.48.8/228/109/upload/p4271141.jpg)
...which are simply ridiculous.
1. The computer is perfectly clean, not "RIDDLED with malicious software..."
2. The computer never experienced a single crash.
3. Since it's almost pristine installation, there are no slowdowns, and it's in almost exact state as "when PC was first purchased".
4. Calling my computer "dysfunctional" is....I don't want to use any bad word here.
Said that, I have only one word for "Reimage" - SCAM!
Dear Broni,
Reimage is a brand new technology and we are still working on perfecting it. No scam software will have its contact details, phone number and venture capital backing it visible. We would appreciate it if you have reported this bug to us rather than opting to criticize the product and our Company using such a loaded word as "scam". We would like to invite you, and other users, to try out a free repair and if you think something is missing we would appreciate the feedback (contact me to apply, email attached below). We have a money back guarantee which we enforce diligently.
We also use a public feedback mechanism where all users can post their experiences and suggestions: http://reimage.uservoice.com/.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
Welcome to CH Nicholas and thanks for taking the time to join up and respond.
-
Thank you for your reply, but unfortunately, I can't change my mind about your product, based on my experience.
I'm afraid, you didn't read my carefully enough.
Thankfully, I'm not a computer newbie, so I know for the fact, that my computer is NOT "RIDDLED with malicious software", there are NOT "occasional crashes, and unexpected restarts, not to mention, being called "disfunctional".
IF I was a newbie, there is a good chance, I'd have fallen for such a scary sentence, and I could have come up with $65.
For what? For nothing.
In my books, it's a scam.
-
Thank you for your reply, but unfortunately, I can't change my mind about your product, based on my experience.
I'm afraid, you didn't read my carefully enough.
Thankfully, I'm not a computer newbie, so I know for the fact, that my computer is NOT "RIDDLED with malicious software", there are NOT "occasional crashes, and unexpected restarts, not to mention, being called "disfunctional".
IF I was a newbie, there is a good chance, I'd have fallen for such a scary sentence, and I could have come up with $65.
For what? For nothing.
In my books, it's a scam.
Thanks Broni for your valuable feedback. It's valuable to us to get live feedback from our customers and from those who try out our product. Based on your feedback we will:
1. Review the use of language (also dysfunctional can also simply allude to MSFT updates that hinder the PCs performance).
2. See why there could have been a wrongful diagnosis of your image (is there any way you could send it to us?).
3. Also, there is no "falling" for anything in the process. If you are unsatisfied with the repair (AKA, think that after the repair your diagnosis was wrong) we have a money back guarantee. What you are referring to is a single experience you had of what, it sounds like, a bad diagnosis (even the best known software can fail, as you know - thats we guarantee either satisfaction or money back).
I would encourage the rest of the forum to also provide feedback on the language and potential bugs so we can improve the product. This is an ongoing process in which we strive to perfect and improve it.
Actually, if you are a repair professional you could join our Beta program to help us in your improvement efforts...
Please let me know if you, or other professionals, would like to rise to the challenge and help us in our development.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
What you are referring to is a single experience you had of what
Well, we're not talking here about minor things like "oh, you have 3 unnecessary temporary files", when in fact, I have 2, or 4. We're talking here about a total, and dangerous mis-diagnosis, not to mention all bunch of extra startups, which wanted to invade my computer.
Talking of which, and show you, it's not my single case, please read here: http://www.geekstogo.com/forum/ReImage-com-t223177.html, especially post #3.
Your program looks like a great idea, but at current development stage, I won't even touch it, nor recommend it to anyone. I'd rather say, stay away from it.
Please, don't take it personal, or take me wrong, but I simply don't believe in miracle, automated tools.
-
I tried to run it myself so I can give an opinion, but my OS isn't supported.
In a day or so, when I get chance, I'll run it on another of my computers, with XP on it, to see what's what.
-
What you are referring to is a single experience you had of what
Well, we're not talking here about minor things like "oh, you have 3 unnecessary temporary files", when in fact, I have 2, or 4. We're talking here about a total, and dangerous mis-diagnosis, not to mention all bunch of extra startups, which wanted to invade my computer.
Talking of which, and show you, it's not my single case, please read here: http://www.geekstogo.com/forum/ReImage-com-t223177.html, especially post #3.
Your program looks like a great idea, but at current development stage, I won't even touch it, nor recommend it to anyone. I'd rather say, stay away from it.
Please, don't take it personal, or take me wrong, but I simply don't believe in miracle, automated tools.
Hi Broni,
I checked with the R&D team regarding your observations, here is what we found:
1. Re: the warning – Reimage is measuring the amount of crashed applications as reported in windows event monitor together with statistical information about the updates your PC had, and based on that moves to enforce stability.
2. Auto installs – it is a good point and we understand your alarm. We will change this to notify of these processes before running Reimage.
3. We encourage you and other readers to engage in a dialogue with the product and support teams, which can be done via our site.
Thanks for taking the time to check the free scan section of the product. For PC repair professionals we offer a complete free trial that you can apply to via our website.
We hope you will stay in touch with our latest development efforts which you can do by subscribing to our blog.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
wow, what a coincidence, my fresh install of windows XP is riddled with malware.
Since this wasn't my main PC, I opted to allow all the startups broni denied.
I'd like to know what they do though. Why did an online scanner need to install startup objects anyway? the idea of an online scanner is to not leave any software on the computer (except perhaps an activeX control and satellite DLLs that would only be used when performing the online scan) not startup objects invoked each time the PC is started.
it also claimed that my computer crashes frequently... and yet I just installed it and there aren't any application failure crashes in the event log.
any thoughts on this new information?
-
wow, what a coincidence, my fresh install of windows XP is riddled with malware.
Since this wasn't my main PC, I opted to allow all the startups broni denied.
I'd like to know what they do though. Why did an online scanner need to install startup objects anyway? the idea of an online scanner is to not leave any software on the computer (except perhaps an activeX control and satellite DLLs that would only be used when performing the online scan) not startup objects invoked each time the PC is started.
it also claimed that my computer crashes frequently... and yet I just installed it and there aren't any application failure crashes in the event log.
any thoughts on this new information?
Dear BC_Programmer,
Thanks for your feedback. Seems like we are seeing the same bug here again. Could you please be as so kind to send us the debug log? It's located at C:\REI\Results, if you send it to [email protected] it would be of great help to us.
Just to give you a small context of how we do things. When we analyse a computer for issues we will look at:
1. BSODs
2. Process analysis
3. Crashes
4. Dumps
5. The event monitor
6. Components that can cause crashes
So, we look at these variables and based on large statistical sample (about 100,000 PCs already fixed and 10 million images in our repository) initiate a repair. We have 4 international pending patents on this and are still working to perfect it (any help would be highly appreciated).
Why do we install components on the PC? If we did everything in a server farm it would be financially untenable, that's why we distribute part of the repair on the repaired machine. Of course part of the repair is to bring in spare parts from our remote servers.
Here is a link which explains a bit about how the technology works: http://reimage.com/how-it-works.php
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
Why do we install components on the PC? If we did everything in a server farm it would be financially untenable, that's why we distribute part of the repair on the repaired machine. Of course part of the repair is to bring in spare parts from our remote servers.
It's may be me, but I must admit, I don't understand what you're saying.
Another thing...
As I said, if I was a newbie, your final analysis would probably scare me to death.
How about some fair disclaimer (in bold letters): "Hey, this is a new technology, we're still working on perfecting it, the results may not be adequate, etc., etc"?
-
To be fair and impartial here let's run the app on a machine we know has issues and infections...sort of a control test and see what the results are.
I have a few apps that run in the background and test all changes made to the OS, registry etc. but this is just one variable.
In order to do this effectively it would have to be a collaborative effort involving the Virus and Malware specialists, Hardware and Software guru's as well.
Any suggestions i'm open to it.
patio.
-
I've got a link that will do the trick of infecting if someone is interested. I'm not able to do it right now but might later give it a go Sandboxed.
-
That should be interesting, however, please, keep in mind my initial concern...screwing up perfectly fine running computer.
I'm also curious, what engine they use to do security scan...
During the scan, which includes security scan, it defined one of my Online Armor firewall file (oaevent.dll) as a trojan!
I, now recalled, that AVG 8.0, which I have installed on XP, kept doing same thing to me, until I put the file into exceptions list.
-
patio
I can fire up uTorrent, or Limewire, and send you a couple of infected files, if you're interested.
-
Many system information tools/scanners will be flagged by antivirus/firewalls. The scanner is acting the same way that malware would.
I thought you hated AVG Broni. Has patio finally converted you back?
-
That should be interesting, however, please, keep in mind my initial concern...screwing up perfectly fine running computer.
I'm also curious, what engine they use to do security scan...
During the scan, which includes security scan, it defined one of my Online Armor firewall file (oaevent.dll) as a trojan!
I, now recalled, that AVG 8.0, which I have installed on XP, kept doing same thing to me, until I put the file into exceptions list.
Broni,
Our software is designed to fix dysfunctional PCs, not new ones (that's why our tagline is "PC Repair, In Minutes", rather than boosting it). We will find errors in a new machine as there is literally no such thing as a clean image. The second you add any software or updates there begins a slow process of (eventual) software crashing and overload (complemented by viruses and other nasties).
We would love it if you runs tests on a dysfunctional PC and discussed the results - we will keep a close look to make the required adjustments. Also, I like your idea of a disclaimer, we will certainly see how this should be implemented.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
We will find errors in a new machine as there is literally no such thing as a clean image.
Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation.
-
I thought you hated AVG Broni. Has patio finally converted you back?
No, not at all. I installed AVG 8.0 on XP, after two days struggle, just for testing purposes. It's not my main machine, so I did let it be.
Many system information tools/scanners will be flagged by antivirus/firewalls. The scanner is acting the same way that malware would.
That, I understand. What I don't, is the fact, that nothing has changed after several AVG updates, and my postings at AVG forum.
-
We will find errors in a new machine as there is literally no such thing as a clean image.
Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation.
Dear EvilFantasy,
It's not really a scare tactic because users that tun Reimage on a new machine will see no difference in performance and will ask for a refund which they get. As such, we don't want to "repair" such machines as we have costs involved in the repair and refund process.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation.
Excellent!
We will find errors in a new machine as there is literally no such thing as a clean image. The second you add any software or updates there begins a slow process of (eventual) software crashing and overload
.
If I add my 250lbs brother-in-law to my car, it's gonna use 1 pint of gasoline more per mile. I call it normal, you guys would call my car "dysfunctional".
I think, it's wrong.
-
Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation.
Excellent!
We will find errors in a new machine as there is literally no such thing as a clean image. The second you add any software or updates there begins a slow process of (eventual) software crashing and overload
.
If I add my 250lbs brother-in-law to my car, it's gonna use 1 pint of gasoline more per mile. I call it normal, you guys would call my car "dysfunctional".
I think, it's wrong.
Broni,
Your right. We need to change the wording. But we both agree that your car would perform better without being overloaded. That's what we are getting at and, yes, we need to change that message. Agreed.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
But we both agree that your car would perform better without being overloaded
No.
1. Don't call my brother-in-law an "overloader", because you posted your phone numbers, already <-----just kidding here ;D
2. I don't see any overloading issue, whatsoever. Cars are designed for at least 4-5 people, not one, and computers are designed for installing, and running programs. Do you want me to clean install Windows, and sit a whole day staring at the desktop?
-
Do you want me to clean install Windows, and sit a whole day staring at the desktop?
which will be flagged as riddled with malware, regardless of the lack of... anything whatsoever.
-
Let's go back to DOS ;D
-
but DOS isn't supported! how will we repair our PCs?
-
Don't you have one of these, laying around somewhere:
(http://www.classiccmp.org/dunfield/pc/h/ps2.jpg)
-
Re: patio's suggestion, I'm up for running that.
Might be best if we tried a few different machines, with different issues, to see the results.
Let me know if you want my help, anyhow, I have a few different machines I can do test installs on.
-
Why do we install components on the PC? If we did everything in a server farm it would be financially untenable, that's why we distribute part of the repair on the repaired machine. Of course part of the repair is to bring in spare parts from our remote servers.
It's may be me, but I must admit, I don't understand what you're saying.
Another thing...
As I said, if I was a newbie, your final analysis would probably scare me to death.
How about some fair disclaimer (in bold letters): "Hey, this is a new technology, we're still working on perfecting it, the results may not be adequate, etc., etc"?
Hi, I had someone from the technical team go over this, to clarify. Here is what he has to say:
The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly. At this point, if needed, the user may undo the repair and claim their money back if not satisfied. The user gets a refund in return for a feedback on their experience so we can perfect the user experience and the repair quality. After the first reboot this will no longer be in the start-up, for obvious reasons.
Hope it makes sense.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
So, you're saying if I use this software to repair my PC, and then reboot, and reboot again, I can no longer undo the changes made?
-
So, you're saying if I use this software to repair my PC, and then reboot, and reboot again, I can no longer undo the changes made?
You can run undo whenever you want, and you will have the option to do so each time you run Reimage.
If you don't mind I would like to add your question to our FAQ section.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly.
It doesn't make any sense to me, if I run your program just to test it. I'm not planing any repairs, so I don't need any startup to "confirm that the repair took place properly", but your program tries to install it anyway.
Besides, one can't run any repairs anyway, unless $65 is paid.
-
The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly.
It doesn't make any sense to me, if I run your program just to test it. I'm not planing any repairs, so I don't need any startup to "confirm that the repair took place properly", but your program tries to install it anyway.
Besides, one can't run any repairs anyway, unless $65 is paid.
Dear Broni,
A lot of our customers were interested in this as they didn't always have the time to wait for the repair to end. So we received a lot of requests for a reminder feature, this way we save people the hassle of having to install again. The client can be completely un-installed from the Windows "add and remove" option from the control panel.
If you don't mind I would like to add this point to our FAQ.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
and now a very useful point of interest: what exactly do they get that's worth 65$ that they cannot get from free software?
-
and now a very useful point of interest: what exactly do they get that's worth 65$ that they cannot get from free software?
Plenty of computer techs could answer that...
-
and now a very useful point of interest: what exactly do they get that's worth 65$ that they cannot get from free software?
Dear BC_Programmer,
Surely your not asking me to give you our elevator pitch? :)
I suggest you have a look at the following resources and an interview to get a sense of what we do.
News coverage: http://www.reimage.com/newscoverage.php
Video interview: http://blog.interop.com/blog/2008/09/18/video-interop_ny-reimagecom-fixes-computers-automatically-and-remotely/
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
and now a very useful point of interest: what exactly do they get that's worth 65$ that they cannot get from free software?
Plenty of computer techs could answer that...
Here is a debate exactly on that topic... some love us, some don't... have a read:
http://www.technibble.com/forums/showthread.php?t=2747
-
If you don't mind I would like to add this point to our FAQ.
I didn't copyrighted it yet ;D No problem.
Wouldn't it be a logical way to go the following way:
I run the test of your service without any eventually needed startups. Let's say, I'm satisfied with the results, and I wish to pay $65.
THEN, you say: OK, in this case, we'll need to install some extra applets to complete the process.
Why to install anything, what I'm not planing to use?
That's what I call overloading (with unnecessary garbage).
-
Here is a debate exactly on that topic... some love us, some don't... have a read:
http://www.technibble.com/forums/showthread.php?t=2747
I posted there, as well, mostly because I like Bryce's newsletter.
-
If you don't mind I would like to add this point to our FAQ.
I didn't copyrighted it yet ;D No problem.
Wouldn't it be a logical way to go the following way:
I run the test of your service without any eventually needed startups. Let's say, I'm satisfied with the results, and I wish to pay $65.
THEN, you say: OK, in this case, we'll need to install some extra applets to complete the process.
Why to install anything, what I'm not planing to use?
That's what I call overloading (with unnecessary garbage).
It's true. It's not what we expected, but the customer is king and we give them what they want. Thanks for the go-ahead.
-
To be fair and impartial here let's run the app on a machine we know has issues and infections...sort of a control test and see what the results are.
I have a few apps that run in the background and test all changes made to the OS, registry etc. but this is just one variable.
In order to do this effectively it would have to be a collaborative effort involving the Virus and Malware specialists, Hardware and Software guru's as well.
Any suggestions i'm open to it.
patio.
I still propose this...before we spin out of control here.
Actually i would suggest between 3 and 5 testbench machines...
-
patio
I don't expect Reimage to be perfect malware scanner, because I don't think it's its purpose, so...
Yank out couple of system files, rename couple of others, disable firewall, try to install some software, and interrupt installations process abnormally...things like that.
See, what will happen.
-
patio, and others in on the testbench idea - let me know what you want me to do, and I'm all ears.
Have my main rig with some spare partitions (will be reformatting fairly soon anyway) I can load XP onto, also a laptop and an Athlon XP rig as soon as I get a CPU cooler.
Can do all tests on the same machine or different ones, makes no odds to me.
I'm in if you'd like the assistance, anyway, when I get the time.
-
I have to agree with EvilFantasy, checking the logs is a bit to vigorous. You can't so much as boot windows without issues forming. I see the intentions are well placed by ReImage, but, I just don't see much positive outcome.
On a side note, am I the only one pondering as to how ReImage found this thread? It seems a tad odd, though, farther than most companies will go.
-
At first, I posted a comment at: http://www.geekstogo.com/forum/ReImage-com-t223177.html. From there, I went to original link, and posted there: http://www.technibble.com/reimage/comment-page-1/#comment-5177, and at last, I started the topic here.
Since my comment was crtitical, someone Googled ReImage+Broni, and: http://www.google.com/search?hl=en&q=reimage+broni&btnG=Google+Search&aq=f&oq=
I guess...
Where is patio?
I hope, he's not formatting all his computers after trying ReImage ;D
-
I'd have to assemble all of them before I could do that, everything I got is broke so it has to be cobbled together from something else, power supply here, drive there, board here, CPU there, that sort of deal.
I hope he doesn't kill to much bandwidth testing ReImage, if he does, I hope he's alone on his network, eating bandwidth can cause anarchy in a household full of PC's ;D
-
I'm curious to know how or what sort of antivirus technology is used in this scan. I'm not asking for a source code, just a generalization.
Reading the blog I found this. CCleanup: Or CCmuckup?, referring to CCleaner. That's a pretty bold statement about a program that has had Over 225 million downloads! If you don't know we suggest CCleaner on these forums as part of our malware removal guide. Not to remove malware but as a safe disk cleaner.
Learn about what CCleaner is before labeling it. It is in no way an antivirus. It is simply a disk cleaner for unneeded Windows/Browser files, cookies etc.
This what you say about CCleaner.
http://www.reimage.com/blog/?p=156
ResultCrashing Web Browser
* Task manger still disabled.
* Multiple viruses still present (system doctor, virusseigyo, advanced registry optimizer, winspyware protect).
* Can’t change wallpaper.
* Control panel has missing functions.
* New: Internet explorer won’t load now.
-
Oh, wow, so it see's useful programs as viruses? That seems like a scam in and of its self, a poor attempt to corner the market.
-
I found one more interesting thing...
I opened Google, and searched for Reimage
My Google opens 50 hits on one page.
25 hits were irrelevant (graphics, church name, etc.)
13 links were marked green by WOT
4 links were marked yellow, and
5 links were marked red
What's important in this case, yellow, and red marked site, actually had direct Reimage download links, which means, the links were posted there with full Reimage company approval.
I guess, they don't give a crap, where they advertise. $65 is $65....
-
I'm starting to feel sorry for the poor fellows suckered in by their overly polite marketing staff...
-
I know, what you you mean. There was a guy from Symantec, on some other board, some other day, trying to defend Norton.
He didn't last too long ;D
-
actually, come to think of it, I also feel sorry for their marketing staff, considering the juxtapose they are constantly placed in.
-
I'm curious to know how or what sort of antivirus technology is used in this scan. I'm not asking for a source code, just a generalization.
Reading the blog I found this. CCleanup: Or CCmuckup?, referring to CCleaner. That's a pretty bold statement about a program that has had Over 225 million downloads! If you don't know we suggest CCleaner on these forums as part of our malware removal guide. Not to remove malware but as a safe disk cleaner.
Learn about what CCleaner is before labeling it. It is in no way an antivirus. It is simply a disk cleaner for unneeded Windows/Browser files, cookies etc.
This what you say about CCleaner.
http://www.reimage.com/blog/?p=156
ResultCrashing Web Browser
* Task manger still disabled.
* Multiple viruses still present (system doctor, virusseigyo, advanced registry optimizer, winspyware protect).
* Can’t change wallpaper.
* Control panel has missing functions.
* New: Internet explorer won’t load now.
Hi,
I think you may have missed the context of our test... when we ran it it was by checking out different applications on the same VMware:
The products reviewed below have been tested, trying to repair the same operating system (VMware) using different solutions. This example of a dysfunctional computer offers a clunky user experience, slower than usual boot and user will find surfing the Internet difficult.
http://www.reimage.com/blog/?p=156
In this case, yes, CCleaner didn't work. I will check and see tomorrow if I can provide the forum the actual link to the image so you won't have to take my word for it. Will keep you posted.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
* Task manger still disabled.
* Multiple viruses still present (system doctor, virusseigyo, advanced registry optimizer, winspyware protect).
* Can’t change wallpaper.
* Control panel has missing functions.
* New: Internet explorer won’t load now.
My point is that CCleaner isn't supposed to deal with any of those issues. It's just a disk cleaner. Nothing more. It has a few other functions but it's primary design is to clean your HD of junk files, hence the name. CCleaner. Crap Cleaner
-
The guy is all over: http://www.geekstogo.com/forum/ReImage-com-t223177.html#entry1419824
No comments on those RED sites, though...
-
The guy is all over: http://www.geekstogo.com/forum/ReImage-com-t223177.html#entry1419824
No comments on those RED sites, though...
Dear Broni,
Could you please explain what you mean by red sites so I can provide a proper answer?
Thanks,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
* Task manger still disabled.
* Multiple viruses still present (system doctor, virusseigyo, advanced registry optimizer, winspyware protect).
* Can’t change wallpaper.
* Control panel has missing functions.
* New: Internet explorer won’t load now.
My point is that CCleaner isn't supposed to deal with any of those issues. It's just a disk cleaner. Nothing more. It has a few other functions but it's primary design is to clean your HD of junk files, hence the name. CCleaner. Crap Cleaner
Point taken, the purpose of the test was to take a highly damaged machine and illustrate how Reimage receives the best results across a myriad of problems. We can achieve such results due to our unique approach to the repair process which also includes an anti-virus component.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
Could you please explain what you mean by red sites so I can provide a proper answer?
My reply #59.
-
which also includes an anti-virus component
...which is based on what program, if I may ask?
-
Could you please explain what you mean by red sites so I can provide a proper answer?
My reply #59.
Could explain what the colors mean and how you get to see them? I am not familiar with this classification system...
-
how Reimage receives the best results across a myriad of problems. We can achieve such results due to our unique approach to the repair process
I'm sorry, no offense, please, but when I see words like the above in bold, I start feeling like I'm 30 years back in my old country, and listening to some communist propaganda.
If the program is so best, and unique, why was my computer called "dysfunctional"?
I guess, Reimage is totally "dysfunctional".
-
quote from Broni's Linked thread, from nicholasBlack
...We are working on fixing this...
Now, obviously it will take time for the devs to get word on what needs changing.
But as far as your wording goes... it just needs some string resources changed. There is nothing to "work" on so to speak, just add it to the devs queue ;D
Also it's been debated wether it is a valid/scam etc product. Even in the case that it is a valid product, I hate to say it (given your teams hard work) but if it's going to be a "good" product, it needs to change a LOT.
and regarding CCleaner, before analyzing how well a program works, perhaps it requires a bit of knowledge on what the program does?
Point taken, the purpose of the test was to take a highly damaged machine ...
by highly damaged I'm sure you mean well infected.
a highly damaged machine would be one of those "fell off the back of the truck" dealios.
-
Could explain what the colors mean and how you get to see them? I am not familiar with this classification system...
Well, that's another interesting approach from your company.
As I said in my reply $59, web sites rating come from widely used WOT: http://wot.com/
Since you're not familiar with WOT, that would be another proof of what i said before:
yellow, and red marked site, actually had direct Reimage download links, which means, the links were posted there with full Reimage company approval.
I guess, they don't give a crap, where they advertise. $65 is $65....
-
how Reimage receives the best results across a myriad of problems. We can achieve such results due to our unique approach to the repair process
I'm sorry, no offense, please, but when I see words like the above in bold, I start feeling like I'm 30 years back in my old country, and listening to some communist propaganda.
If the program is so best, and unique, why was my computer called "dysfunctional"?
I guess, Reimage is totally "dysfunctional".
On a personal note: from one Pole to another, here is my answer:
Best of course is in comparison, which is what the test was. A comparison. And sure, what we do is unique. We have for international patents pending and based on 2 years of market research no one does what we do, at the same success level. (Hence the positive write-ups you mentioned). We agreed before that the language of the product needs to be less general and more linked to specific issues and as of today, since you useful comments, this has entered the product road-map.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
you could patent the specific shape of a turd. Doesn't change what it is.
-
We have for international patents pending and based on 2 years of market research no one does what we do, at the same success level
Let's make a deal.
You keep improving your product, and when it IS at the stage, when my computer is not called "dysfunctional" for no reason, please post back, and I'll run another test.
Until then, nothing is gonna change my initial imrpession, and that's pretty much end of the story.
-
We have for international patents pending and based on 2 years of market research no one does what we do, at the same success level
Let's make a deal.
You keep improving your product, and when it IS at the stage, when my computer is not called "dysfunctional" for no reason, please post back, and I'll run another test.
Until then, nothing is gonna change my initial imrpession, and that's pretty much end of the story.
That's exactly what is planned. I would appreciate an explanation on this WOT system, if you don't mind. As for your opinion of the product I was looking to answer some very hard hitting questions, which I hope I have (to some extent). Also, the forum gave good ideas on how to do this. So thanks, once it is done we will be happy to revert to you.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
OK. This is WOT web site: http://www.mywot.com/, where you can find all details.
In simple words, it's Firefox, and IE add-on, which displays security ratings about the site, you visit, or a list of sites found through Google, for instance. Colors are pretty obvious, I assume.
This a screenshot from Google search for ReImage:
(http://209.85.48.8/228/109/upload/p4276553.gif)
If you care about your company reputation, you should never allow red sites to hosts your direct download links.
-
BTW...another security rating add-on, which is also popular with other people is McAfee Site Advisor, so you may want to check with them, as well, before providing your links to anyone.
-
OK. This is WOT web site: http://www.mywot.com/, where you can find all details.
In simple words, it's Firefox, and IE add-on, which displays security ratings about the site, you visit, or a list of sites found through Google, for instance. Colors are pretty obvious, I assume.
This a screenshot from Google search for ReImage:
(http://209.85.48.8/228/109/upload/p4276553.gif)
If you care about your company reputation, you should never allow red sites to hosts your direct download links.
Broni,
Thanks for the tip. This is certainly new to me. We used a software distribution company, seems this is a bit of a double edged sword. :-\
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
-
seems this is a bit of a double edged sword
What is?
-
seems this is a bit of a double edged sword
What is?
The software distribution company used to spread our product, them sending it out to unreputable sites.
-
I'd just like to say that, even with all the best intentions in the world, you can still have the worst possible outcome. I have a feeling this is going to drag on for a looooong time. I, personally, have plenty of machines I could test this on. The problem, is, however, that I am relying on my brothers wireless network, and the only wireless adapter I have is in this machine. Bit of a hassle to pull it just for the sake of argument.
Anyway, simply put, Nicholas, as I said, even the best of intentions can have the worst outcome. Developing a product is like raising a child, the outcome is hardly ever anywhere near predictable, and its never an easy journey. If you raise it wrong, even with all the best intentions, things can, and will most likely turn out horribly. Point being, simply, watch who you trust with your companies name. Not everyone holds respect for other peoples work.
-
Well said.
I personally don't have a problem with what your doing. There are way too many malware writers, spammers and con artists out there. Developing a legitimate tool, even if some don't like it, is much more noble than just out right trying to rip people off. And I do believe that is not your intentions. There are many other all-in-one "fix it" tools around that aren't free and promise great results. Microsoft One-Care for example. They have had obstacles along the way as well and not everyone thinks they are worth a dime but many people do rely on them and are happy. That's what matters most.
-
The software distribution company used to spread our product, them sending it out to unreputable sites
Yeah, I think, you have to control them better.
Just think for a moment. What people will say, if they find your downloading links on sites full of malware-ridden programs?
I think, it's very important for startup companies like yours.
-
you could patent the specific shape of a turd. Doesn't change what it is.
just to clarify, that wasn't a direct metaphor- I wasn't comparing your product to a turd. ;D
Come to think of it, I don't think I would fall under the target market anyway... and I believe somebody said that too.
-
I don't think anyone in this forum falls under the "Target Group" for this specific product.
-
I don't think anyone in this forum falls under the "Target Group" for this specific product.
excepting of course the people that come here for the free computer help. (the less tech-savvy ones)
-
Yeah, that is true. But, as I said above, even the best intentions can result in disaster.
-
My primary experience is with building custom OS's utilizing the Linux kernel. Yet I also have considerable experience with MS products. I was recently asked by a friend about reimage.com.
I did a google search and found their website, and this thread among other threads concerning Reimage.
Upon my initial search of their websites and various links. My untangle server lit up showing blocked events by the Phish Blocker. In other words their website was attempting to install software by just going to their website. Check the wikipedia on Phishing if you are not familiar with it.
http://en.wikipedia.org/wiki/Phishing
For those of you unfamiliar with what Untangle is. If you have a unused box handy. I highly suggest using Untangle or some other server to filter and control your internet access. You will be amazed at the amount of spyware that is blocked. It is a very dangerous world out there, and more so when using a MS OS.
http://www.untangle.com/
After reading this thread I thought I would add my two cents!
Both Broni and PC_Programmer ran the service with a new install. In both cases they were alerted of sever problems. NicholasBlack response was:
"Our software is designed to fix dysfunctional PCs, not new ones (that's why our tagline is "PC Repair, In Minutes", rather than boosting it)"
It is certainly plausible that a clean install can have corrupted files or missing files. The results posted by Broni clearly does not allude to missing or corrupted files. The results only refer to problems that would cause fear. It is obvious that fear is what Reimage is primarily using to drive sales. Even if Reimage shuffles the wording of their results. Their primary objective will still be to drive sales by the use of fear. In sales fear is the best motivator to get people to sign on the dotted line.
Reviewing their website and reading responces from NicholasBlack. What exactly the installed software does, is not clearly defined. Removing applications that are listed does not ensure that all software has been removed. A hidden application could certainly still be present after removing their visible applications. NicholasBlack is a marketing rep, not a software engineer. He is not involved with the actual coding at all. Therefore he is not qualified to make statements concerning how their software works. Nor would he be aware of what exactly the software does, as he has to rely on what he is told. Which may not be the truth or the whole truth.
NicholasBlack claims that (about 100,000 PCs already fixed and 10 million images in our repository).
With 10 million images in their repository they have access to everything on your hardrive. Therefore there is a big concern about what they are doing with those images. In other words, a script can be written to search all those images to find and list all personal information. Which brings to mind, is Reimage compiling personal information? With my experience with the Phishing on there website. It is clear that their intention is to collect personal information. Not to mention that Israel has one of the largest espionage programs in the world. No better way to get data on people than have them leave an image of there hardrive on their servers, and get paid for it!
In closing it is very simple. If you do not want people looking at your personal information on your computer, do not allow someone access. Through out history people have used the ploy, we will help you, while their real intentions are other wise. Even if Reimage intentions are not malicious, and they do not sell or use your personal information. Their government can certainly demand access to their image repository, any time they want. Do you want some countries government to have all your personal information?
The simplest solution to problems with MS products, is do not use them. There are numerous alternative OS's that are far more capable, and demonstrate better security than MS products.
-
What a refreshing 11 month bump...
-
Hmmm....
-
With 10 million images in their repository they have access to everything on your hardrive. Therefore there is a big concern about what they are doing with those images.
That's a very good observation. Made the old bump worthwhile...
-
My first computer was an apple 2 plus in 1981. I have seen a lot come and go over the years. But since the advent of windows, there has been one constant.
I have seen the same thing time and time again. The average windows user refuses to take the time to perform basic maintenance, and learn basic security measures. To learn these things takes effort, time and thought. Something most windows users seem to prefer to avoid.
It is obvious that Reimage is preying upon the average windows user. Their claim of the ability to repair and or remove malicious code is absolutely absurd. There are many virus's that are not in the virus scanners definitions list. A good virus coder does not want his virus to be discovered and entered in to the virus definitions list. So if he is careful, and his virus does not flood the entire internet. It can be some time before the virus is added to a definition list or perhaps even never. In many cases it is impossible to determine exactly what is causing slow downs, crashes and strange behavior with windows. But in most cases it is a compounded effect of corrupted files, buggy drivers, malicious code and or one screwed up registry.
Leaving the windows user with but one choice. A clean install. There is simply no short cut.
In most cases problems could have been avoided, lessened or time untill clean install stretched. If people would simply take the time to learn the basics. Which would have saved them the time, effort, frustration and or cost of dealing with an infected OS.
I often wonder what happened to the saying. Knowledge is power. Knowledge is also freedom.
MS is going towards taking all control away from the user. Perhaps that is the best way to go for MS and their clients. I recently had a friend talk me into looking at his windows vista. I have refused to help friends with windows for the past 4-5 years, simply tired of advise and suggestions falling on deaf ears. I found that he had disabled UAC (user access control). I asked him why. His reply was that he did not like the hassle of clicking the button. As long as people refuse to take the time to understand the importance of security features and use them, rather than disable them. Company's like Reimage and people who write viruses will have plenty of people to prey upon.
MS has built a circular dependency that is quite astounding, what a feeding frenzy. But hey if people want to keep paying for it, it's their time and money!
-
ReImage..Yes, be very wary!!
In my view this company is scam and actually presently fraudulent. Claiming 100% satisfaction or your money back..well, I have asked 4 times for a refund...which of course has not transpired.
After spending £75 on two keys and used two free keys supplied by them my prognosis is the same..on every occasion this programme stripped files from my Window XP SP3..it also corrupted every internet connected programme which had to be reloaded.
The purpose of this programme is to repair leaving your desk top intact. For £20 PC world could have reloaded a new OS and instead of spending 8 days being screwed around by ReImage I could have simple reloaded my software..
A company that has a useless product and even worse, makes fraudulent claims regarding both the capability of the programme and their refund, which clearly isn't a refund....
Avoid at all costs and save your money!!
-
Thanks for the update :)
-
Broni,
Thank you for starting and updating this polemic post.
It has been very informative.
We are told to focus on the positive.
Yes, but we have to deal with the negative.
It takes courage and conviction to tell it like it is.
-
I just had this software try to download on my machine without me initiating it. There is no doubt that it is malware. I think that recently my dns was hijacked but I cant seem to find the source. I checked the regedit proxy entries, my lmhosts file and ran malware-antibytes, symantec and a few other various scans out there including the ms monthly removal tool. I don't think anyone would need such a tool even if it was legit. You can fix all of these problems reimage boasts it can with free tools. CCleaner, Defraggler and autoruns.
-
It's been a while....:)
-
There is no such things as bad publicity. - Right? ::)
-
**** sigh ****
-
I actually read this whole thread, for THIS?
-
I just wanted to make sure nobody falls for it
-
Another shameless bump...why am i not suprised ? ?
-
Another shameless bump...why am i not suprised ? ?
Actually, that was his firs post. I'm guessing the next one will be spam.
-
I suspect it was not his 1st post...simply the 1st time he used that name...
-
Ahh. Gotcha.
-
WoW....
-
:)
-
The repair will deactivate then quarantine all Malware found then remove virus damage.
All System Files, DLLs, and Registry Keys that have been corrupted or damaged will be replaced with new healthy files from our continuously updated online database.
Sigh...
we've been through this.
-
Posts like that one should be simply whacked.
Someone could think, it's true.
-
Posts like that one should be simply whacked.
Someone could think, it's true.
Agreed and done.
-
Hi, I had someone from the technical team go over this, to clarify. Here is what he has to say:
The reason that we install something is that we need a process to run during the start-up phase. We do this so that when the machine has booted we confirm that the repair took place properly. At this point, if needed, the user may undo the repair and claim their money back if not satisfied. The user gets a refund in return for a feedback on their experience so we can perfect the user experience and the repair quality. After the first reboot this will no longer be in the start-up, for obvious reasons.
Hope it makes sense.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
It seems to me that "the user may undo the repair and claim their money back if not satisfied," means that the "repair" must be removed and the system restored to its condition before the "repair" started.
This is just a bit scary. In my 17 years on computers, I've seen too many times that an "undo" fails to put a system exactly like it was unless it's not an "undo" but an image restore.
I find it hard to believe you create an image and restore it because that is where a significant cost would be, proportionate to the data size of the install partition, which I'm sure you'd have to store on your server.
Which is it? An "undo," or do you take an image before the "repair" and restore it?
It must be an "undo." Therefore, frankly, I'd be just a bit suspect about the quality of the "undo."
What kind of time frame does the user have to evaluate the improvements? It's it's 30 days and the user installs several programs, is the "undo" going to remove or affect those programs?
-
Welcome to CH Mannaman.
-
Reimage recently initiated a policy wherein a browser plug-in called “Babylon” is automatically installed on your computer during the course of downloading the Reimage software. I understand that Babylon is a browser plug-in for Internet Explorer, Firefox and Chrome. The toolbar overrides default browser settings, does not provide an option to automatically revert to previous settings, and is infamous for the complicated un-installation process. This behavior qualifies the software as malware in many users’ opinions. After failing to complete an uninstall of Babylon, I contacted Reimage support. It took the tech 57 minutes to uninstall Babylon.
It seems that the Reimage repair program is now a kind of Trojan horse that proliferates the Babylon browser technology. For me, the Babylon browser is markedly substandard, objectionable and very difficult to remove from your system. Prior to purchasing Reimage, I would urge all potential customers to research “Babylon” to understand what they’re in for.
-
CAUTION! This company, Reimage, has changed. I was a champion of their product for years, but now avoid them like the plague. Reimage recently initiated a policy wherein a browser plug-in called “Babylon” is automatically installed on your computer during the course of downloading the Reimage software. In addition to my own terrible experience with Babylon, I did some research that revealed:
Babylon was developed by Babylon Ltd., an Israeli public company (TASE: BBYL). It is, among other things, a browser plug-in for Internet Explorer, Firefox and Chrome. This toolbar overrides default browser settings, does not provide an option to automatically revert to previous settings, and is infamous for the complicated un-installation process. This behavior qualifies the software as malware in many users’ opinions.
As suggested above, I found it to be very difficult to remove Babylon from my system. I personally gave up the effort. I contacted Reimage support and (after trying to talk me out of the uninstall) the tech logged into my computer to try to uninstall it himself. It took him 57 minutes to complete the process.
It is my guess that Babylon, Ltd. purchased Reimage and that they are using the Reimage repair program as a Trojan horse to proliferate their browser technology. For me, the Babylon browser is markedly substandard and objectionable. Prior to purchasing Reimage, I would urge all potential customers to research “Babylon” to understand what they’re in for.
-
I would urge all potential customers to research “Babylon” to understand what they’re in for.
Now you tell me! :o
-
Good evening lschwartz6
Thank you, thank you. I did not know how bad they were and until I signed up with this forum I never heard of them. I would give you "Thank you" but that link in the post is no longer there :'(
Thanks a bunch. ;D I will pass the word out by me. Mike
-
Unfortunatley I didn't see these reviews until after I purchased the product. I only saw the noted positive reviews. The website told me that my package would only be $30 (false advertising because it charged me $69.95 anyway). I called in immediately to demand my charges be fixed and they told me all I can do is send an email to the billing department (the email they gave me wasn't even legit). I called back in after emailing them several times and they said that they would process it and should get my money back in 14 days. But their customer service is terrible, they are rude, and I honestly don't believe they intend to refund me even though their website clearly says "quick, hassle free 60 day money back guarantee). Jerks. I am beyond furious.
-
Time to get your bank/credit card company involved and do a chargeback.
-
Somebody once said: "That is no bad publicity"
Succès de scandale
http://en.wikipedia.org/wiki/Succ%C3%A8s_de_scandale
-
I appreciate the posts on ReImage / Efix as I just read an online email pub called "windows secrets" and it had an adv for eFix. I always like to investigate a "new" program that claims to fix all matter of malware/virii/rodents, ants etc that may have crept into an unsuspecting computer owner's software/hardware. Something that drew my attention was that I couldn't find any recent posts on their own blog re happy customer experiences with eFix. When I came here I got a much better picture. While, "perhaps" their product may do well for some people, the Babylon issue was troubling for me to read. Also, I thought their "Full Money Back" guarantee deserved more scrutiny. I saw that during the first 60 days they claim they will refund but you have to, as I understand it, remove the program and reverse any "repairs" or changes that the program has effected. It just seems to me that if you were unhappy with what the program "did" for you, how much more unhappy might you be with it "hopefully" digging around your computer's innards and putting it back in exactly the same condition as before the "repairs"? Just a thought. WRT after the first 60 days, they have on their site, " Reimage will address the issue on a case by case basis, and may provide a refund after the 60 day refund period." Well, I guess that's better than nothing after the 60-day period with it's conditions, but it doesn't look tremendously hopeful to me, IMO.
Anyway, don't mean to be negative in my first post/reply, but I just thought I'd like to share my initial doubts about the claims of such a fix-all program. And, also, I wonder if online newsletters investigate/install/use/etc. these programs on their own computers, as part of hoped for due diligence, before they accept ad money and post the ads on their sites.
Just wondering in Oceanside, CA
First Post on Computer Hope and hope it won't be my last. :)
-
Solid 1st Post...and Welcome Aboard !
It's the main reason we refuse to recommend such apps here...
-
The post has drawn so much attention that maybe there bought to be a special place for products that users find very disappointing, even if not dishonest.
-
This is...
-
I did the same thing, downloaded it,tried it, and CANNOT GET RID OF IT. I tried for two hours to "uninstall", no luck. When I called the 877 #, no answer, it stayed busy. That's part of the reason I am on Computer Hope. See my question. under Centurion2507. Thanks for telling me your experience with them.
-
Wow Long thread - I only come here today as I just installed the great and almighty reImage ( Not ) wish I'd read the reviews before I did so. Only me to blame there then.
Still trying to remove it !
Lesson learned for me :(
P.S. Its CR@P ! and just adds loads of Malware ( well in my opinion )
-
Thank you for your reply, but unfortunately, I can't change my mind about your product, based on my experience.
I'm afraid, you didn't read my carefully enough.
Thankfully, I'm not a computer newbie, so I know for the fact, that my computer is NOT "RIDDLED with malicious software", there are NOT "occasional crashes, and unexpected restarts, not to mention, being called "disfunctional".
IF I was a newbie, there is a good chance, I'd have fallen for such a scary sentence, and I could have come up with $65.
For what? For nothing.
In my books, it's a scam.
I have to agree / it's grown line a cancer on our PC .
I'm helpless . It won't even let our antivirus load up .
Currently have no av protection at all .
Everytime I try and install a AV package like Avast or AVG or Windows Essentials it opens up a ReImage window with loads of adverts !
Help. !
-
The Topic is over 8 years old...you both need to visit the Malware section of the Forums...follow the guides ...and post your logs...
Someone will be along shortly.
-
Apparently, new technology, straight from Israel. Not free, of course. The scan is free, and then, they want to charge you $65 for 1 computer repair.
Amazingly, when you Google for reviews: http://www.google.com/search?hl=en&q=reimage&btnG=Google+Search&aq=f&oq=, it's getting very positive reviews, ranging from www.pcmag.com to www.technibble.com (I posted a comment at the last site).
Well, I gave it a spin on my XP installation....
I must say, it's pretty pristine installation with ZERO problems.
Reimage started with installing ActiveX applet, which was expected. But during its run, it kept installing other modules, some of which wanted to become startup processes. This, I really didn't like, and I blocked those attempts with my firewall.
The whole scan took about 10 minutes.
During the scan, which includes security scan, it defined one of my Online Armor firewall file (oaevent.dll) as a trojan!
Here are the final results:
(http://209.85.48.8/228/109/upload/p4271141.jpg)
...which are simply ridiculous.
1. The computer is perfectly clean, not "RIDDLED with malicious software..."
2. The computer never experienced a single crash.
3. Since it's almost pristine installation, there are no slowdowns, and it's in almost exact state as "when PC was first purchased".
4. Calling my computer "dysfunctional" is....I don't want to use any bad word here.
Said that, I have only one word for "Reimage" - SCAM!
Dear Broni,
Reimage is a brand new technology and we are still working on perfecting it. No scam software will have its contact details, phone number and venture capital backing it visible. We would appreciate it if you have reported this bug to us rather than opting to criticize the product and our Company using such a loaded word as "scam". We would like to invite you, and other users, to try out a free repair and if you think something is missing we would appreciate the feedback (contact me to apply, email attached below). We have a money back guarantee which we enforce diligently.
We also use a public feedback mechanism where all users can post their experiences and suggestions: http://reimage.uservoice.com/.
Sincerely,
Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361
You are a disgrace , coming on here trying to appear to be respectable when you must know that your cancerous program is actually ruining PCs worldwide and even affecting lives , we are not able to use our PC to Skype our son in Florida as your program ReImage has hijacked our computer making it u usable .
Disgrace !!!!!!
-
For what it is worth...
Reimage.com still has a presence and it still gets negative reports.
This topic should be closeted. However, it is still a current topic elsewhere...
http://botcrawl.com/how-to-remove-the-reimage-virus-and-uninstall-reimage-pc-repair/
It is, at the least, Ad Ware. >:(
-
Followed the links and ReImage freezes the PC each time
-
The Topic is over 8 years old...you both need to visit the Malware section of the Forums...follow the guides ...and post your logs...
Someone will be along shortly.