Computer Hope

Software => Apple => Topic started by: martinep on January 06, 2009, 05:14:23 PM

Title: Looking for help with printer driver
Post by: martinep on January 06, 2009, 05:14:23 PM

Hi,
Bought a new mac which I love. Had a HP laserjet printer that I wanted to keep using. Tried to install the driver, didn't work. Now somebody gave me another driver that works apparently  however, my mac won't install it since it says that I already have a driver (a newer version) installed. I want to disinstall the driver to install the one that will supposedly work. However, can find out how to disinstall the first driver. Can anybody help?
Thanks
M.

Title: Re: Looking for help with printer driver
Post by: Carbon Dudeoxide on January 07, 2009, 05:05:18 AM

It's actually called Uninstall.

I'm not really sure with Macs, but I found this:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00270665&lc=en&cc=us&dlc=&product=79502&rule=7437

Title: Re: Looking for help with printer driver
Post by: martinep on January 07, 2009, 06:20:36 AM

Great! Thanks a lot!   :)

Title: Re: Looking for help with printer driver
Post by: Carbon Dudeoxide on January 07, 2009, 06:32:12 AM

Did it work?

Title: Re: Looking for help with printer driver
Post by: martinep on January 07, 2009, 06:34:02 AM

Don't know yet! It's on my computer at home and I'm at work. I'll try it tonight and let you know.
Thanks again.
M.

Title: Re: Looking for help with printer driver
Post by: Carbon Dudeoxide on January 07, 2009, 06:41:13 AM

All right.

Title: Re: Looking for help with printer driver
Post by: martinep on January 07, 2009, 06:30:27 PM

Does not work! Can't seem to find it and my system is not the one on the HP page. I have OS 10.5.6
Help!
M.

Title: Re: Looking for help with printer driver
Post by: socrates on January 08, 2009, 02:49:44 PM

here's what you need to do.

Go to system preferences (apple logo in top left corner --> system preferences).

Go to "Print & Fax"

You will see the printers on the left hand side.
Click on the one you want to delete so it's highlighted, then click on the "-" sign in the bottom left corner.

Just to be safe I'd also go to your applications folder (click on finder, then go to applications) and find the Hewlett-Packard folder and delete it.

Then use your installer. 

BTW- a good way to know you are using the correct driver is to download it directly from HP's website.  If you go there you can choose Mac OS X as your operating system and then download the software for OS 10.5 and you'll be set.

Please let us know what your results are.