Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Alrainya on March 04, 2009, 02:10:36 PM
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I need help with my laptop
Its A Gateway Model Number MA8
ML6732
Screenshot of Computer Info (http://i41.tinypic.com/n2h5vo.png)
All my Anti-Virus, ANti- Spy and Anti Adware programs scans came up clean.
Everything is Up to date
Screen of my Start up Config (http://i39.tinypic.com/33tkv41.png)
THe last one you cant see is ESET smart security for NOD 32 my ANTI-Virus
My laptop is used for internet surfing with my music in the background and doing my art commissions in which i use Adobe Photoshop CS3 Extended, Opencanvas 4.5Eplus, and Corel Painter 10
everything was working fine till about Feb 10th.
My windows is so slow and laggy, it freezes often.
I can go into safe mode and it wont freeze. HOwever i just cant stay in safe mode all the time.
I tired System restore but no results (even did a date a few months back)
I haven't downloaded anything.
I use Firefox (newest one out)
My Ram is Fine I only use about 15% of it at any given time
I have no idea why all this is happening, it gets so bad that the computer froze 4 times while just typing this sentence alone.
Pastebin of my PC info (http://www.pastebin.ca/1352341)
HELP?
If you need any more Info please tell me This is a gather of info i have given others in hopes of helping me but they normally ignore me after all this
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everything was working fine till about Feb 10th.
My windows is so slow and laggy, it freezes often.
I can go into safe mode and it wont freeze. HOwever i just cant stay in safe mode all the time.
I tired System restore but no results (even did a date a few months back)
1. Is the system slow and laggy in "Safe Mode"? Is it slow and laggy in "Normal" mode if you're not connected to the internet?
2. Process Explorer. Download, unzip, and run Process Explorer (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx). It's a Microsoft product (previously SysInternals) so it's fine. It will give a better idea of what processes are running and what their CPU/context switching/memory demands are.
3. You're probably going to need to experiment with your system's hardware/software configuration. Possibly:
a. Use Process Explorer to identify who's using CPU and/or a lot of context switches. To display "Context Switch Delta" choose "View" -> "Select Columns" -> "Process Performance" tab -> check "Context Switch Delta".
b. Power down and unplug all external peripherals to eliminate them as a source of your slowness. Is it still slow and laggy?
c. Reduce the number of programs that automatically startup when you boot and logon by unchecking their box on Startup tab. For test purposes uncheck the following:
o Windows Messenger
o Gmail
o Sprint SmartView
o Family Safety Client
If you unplug from the internet uncheck the following also:
o Windows Defender
o ESET Smart Security
Your display columns are truncated on right side... Cannot tell what other Startup entries are.
d. After logon use Process Explorer to selectively kill running processes to see if performance picks up.
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1. It is laggy in normal mode, NOT in safe mode, Safe mode is fine
its laggy when im connected to the internet or not.
I tried testing different things at start up nothing is different
attached is the Process Explorer thing just in case
and thats is all that is running that was in the start up window
edit: and here is the hijackthis log as well
[attachment deleted by admin]
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Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).
Click on Startup tab.
Click Disable all
Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.
Click OK.
Restart computer in Normal Mode.
NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.
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Alrighty ill try that
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Broni: Thank you. I don't speak Vista very well. And I don't do "HiJackThis" logs... Apparently you need to be a member of the "Union" (or frequent seedy web sites?).
Alrainya: I generally defer to Broni. You would do well to follow his advice. That being said; if it doesn't work out; go back to Process Explorer Window and let its System Information Window run for awhile. Pay attention to its history graphs. If you mouse over the "spikes" on the graph, it will tell you what process caused the spike. See if they correlate with your "lags". Process Explorer is your friend. Access the window from process explorer via View -> System Information.
When you say the computer "freezes" or "froze", does it resume on its own or do you have to reboot to use your computer?
Cali? As in "Santiago de Cali"?
--dahlarbear
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BTW...HJT log is clean, but I wanted him to run "clean boot", so we can see, if any non-M$ application may be at fault.
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Broni: I think she's driving the laptop pretty hard. Any thoughts on whether you should run "Windows Defender" and "ESET Smart Security (NOD32 Anti-Virus?) concurrently?
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Windows Defender is not that demanding. The specs look good, but again, I wanted to see, if starting M$ only services, and startups will change anything (NOD will not run with "safe boot").
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Ok Sorry for the long wait
Power went out for a while ><
(so did the internet)
Anyway i did the "Clean boot" So far everything is fine (so far)
when i mean when it freezes that it doesnt do anything but if i leave it alone for a little while (30secs) it;ll go back to whatever i was doing
At the moment i havent got anything going except this Firefox window and the process explorer
Edit: and Cali as in California ^^;
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Try to use it more heavily, then leave it for a few minutes untouched, and see what happens.
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well it hasnt froze at all since i did all that, what could it be D=
it seems everything is running fine now...
what did i disable that was causing such a huge problem D=
i think there was an update that day (feb10) i cant remeber what it was for but could that update been what casued the slow down?
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No, because what we did, we disabled all startups, and all NON-Micro$oft services, which means you have some software problem, and that's good :)
Now, you'll have to have some patience, and some time. Don't rush anything.
What you have to do is this.
Look back at my reply #3.
Go to msconfig again.
Click Services tab.
Enable (checkmark) one non-Microsoft service.
Restart computer.
Use it for a while.
No problem?
Go back to msconfig, and enable next service.
Restart.
...and so on, until you'll find the culprit.
Personally, I'd start with some NOD service.
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Alrighty this might take a while xD
Altho my friends use nod32 as well and they never had problems with it?
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It doesn't matter. Every computer is different. I didn't say, it IS NOD.
Just take a while, and you'll find the problem.
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So far so good i have about Half of them rechecked and nothing is freezing that i know
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When you're done with Services, and still all good, move to Startup tab, and start enabling startups, one-by-one.