Computer Hope
Microsoft => Microsoft Windows => Windows NT/2000 => Topic started by: detel on April 30, 2005, 02:46:32 PM
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I have a problem and am not sure what to do next. I tried doing a scandisk but it says that something else is running in the back ground and it is causing the scandisk to constantly restart. I ran Norton and it did not find any bugs. I went to Start, Run and typed in MSCONFIG and unchecked the Load Start up group Items. Here's my problem, PC will not turn off with out Ctrl,Alt,Delete. Also, I can right click on the desktop and nothing will happen after the little hour glass is gone. Same with the icons in the Control Panel. I tried to turn off the Screen Saver, Remove programs etc. but after I click on an icon, it gives the little hour glass but nothing happens. Help!
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Windows ME has a problem? Wow. That's a familiar story... Anyway... Did you manke any changes to your system prior to this incident?
[glb]Flame[/glb]
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My wife has been letting the Grandkids play games and stuff like that. They have downloaded music using Kaza but I can't think of anything they have done recently that would cause this kind of action. I thought that maybe they changed the password for the administrator or something like that. I just think that it's odd that I can't change any settings in the control panel or that it won't shut off or Restart by going to Start, Shut Down. Was this any help?
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Detel:
Letting your computer connect to Kazaa is something like letting an addict share needles. Sooner or later an infection will occur.
A search of the Symantec.com Web site alone (the site of the makers of the Norton Anti-virus program) for Kazaa comes up with more than 6,200 hits!
http://www.google.com/search?hl=en&lr=&q=kazaa+site%3ASymantec.com&btnG=Search
My advice is to uninstall Kazaa, find and remove the worm that has infected your computer, put passwords on your user accounts, and let your grandchildren only use the Guest account so they will be unable to install Kazaa again.
Regards,
Doc
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Scan for viruses and Spyware... You DO have protection... Right?
[glb]Flame[/glb]
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I can't get into my Add/Delete programs to get rid of Kazaa. Is there any other way to find the program so that I can uninstall it?
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Try this. Go into my computer, right click on the c: drive>Properties>Disk cleanup>more options tab(upper right)
Click on, Free more space by removing programs you no longer use. If that dosn't work try uninstalling it in safe mode.
If that dosn't work. You will need a third party uninstaller. Ther are some free ones. My Uninstaller is one. You can search for it in google or whatever. Or go to pcworld.com, They have links to all kinds of fixes.
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Try this... Click Start -> All programs -> Kazaa... In the Kazaa folder, look for uninstall...
[glb]Flame[/glb]
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It appears that my PC is infected. I have tried all of your suggestions and nothing works, I can't get Disk Cleanup to open, no uninstall in the Kazaa folder, I can't even change the time or date which is showing Sunday, Jan 02, 2000.
I tried to load my windows XP Corporate but gets to a point where it says that I have issues that have to be taken care of before it will load. Oh Well! Any other idea's? Can I reformat the hard drive and then install XP?
Thanks for all of your help ::)
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You have virus proteection right? Run a scan not only for viruses, but for Spyware too.... If that doesn't work, then maybe we'll talk about reformatting...
[glb]Flame[/glb]
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I ran virus protection and it picked up 3 virus's and I quarantined them. I also ran Ad aware. The problem that I have is my wife never updated either one and I am sure that there are virus's that are not being reconized. I can't get online so I can't update. I was able to get into Safe mode and finally completed the ScanDisk and Defrag but no luck yet in opening up any window based programs. What now?
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You Quarantined them? No wonder... You need to remove them... Quarantining them does nothing... Get those removed...
[glb]Flame[/glb]
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Detel:
Before you delete them, please write down the full name of each one and let us know what they are. One of us will look up the removal instructions on line (sometimes merely removing the virus is not enough). There may also be instructions on line as to how to undo the changes that have rendered your computer unable to download the virus definition updates.
Are you able to surf the Web at all or are you using a different computer to leave posts at this Web site? If you are able to use your Web browser to get to, say, computerhope.com but not to symantec.com, then i'd suggest changing the name of the HOSTS file to see if that makes a difference. Let us know.
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I just got home from work and read your suggestions. I do use My pc to communicate as I can not get on the internet with my wife's. I tried to find the quarantined items but can't get Norton to come on. I did run Ad Aware and it picked up 3 items which are C;\_restore\temp\a0326703.cpy, a0326706 and a0326746. What do you think?
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Detel:
Ad-aware is not designed to take out most computer viruses. However, it's safe to allow it to quarantine anything it finds, as you may restore the files it finds at a later date if you decide you need them.
The fact that your anti-virus program is disabled is a good sign that your system is infected. Try several of these free, online virus scans:
http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=GGLD,GGLD:2004-51,GGLD:en&q=online+virus+scans
I'd also recommend downloading the McAfee Avert Stinger tool, restarting in Safe Mode, and opening the tool. It will automatically scan your system for the most common infections. It may be downloaded for free from here:
http://vil.nai.com/vil/averttools.asp
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Thanks for the info. Will I be able to download it with my PC and then reload it into my wife's infected PC? If so, will I have to use a floppy or put in on a disc? I am so backwoods when it comes to computors :-[
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I need to clarify what I was asking. Will I be able to download the programs you recommended onto my PC and then upload them into my wife's PC? Thanks Again!
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I need to clarify what I was asking. Will I be able to download the programs you recommended onto my PC and then upload them into my wife's PC? Thanks Again!
Detel,
Please clarify:
* Are both computers connected to the Internet, or just one?
* Are the two computers connected to each other (via a direct-cable connection or a hub or a router) and do they share an Internet connection?
* Are both computers infected with the virus(es)/worm(s)?
* Do both have an anti-virus program?
* Do both have a floppy drive and/or a CD-RW or drive with CD burning software?
To answer your question: The Stinger will fit on a floppy disk. You may download it using a computer with an Internet connection (choose the option to Save, not to Open, the the file when you download it, then put a new floppy disk in the drive and select drive A: as the location to save the file).
Regards,
Doc
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I have only one pc connected to the internet and that is mine. The pc that is infected will not connect to the internet. They have never been connected to one another. My pc is not infected and is protected with an antivirus program and is up to date. My wife's was protected but I don't believe that it had been update for a year or so. Both of our pc's have floopy and CD-RW. Thanks Doc!
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OK, I have downloaded from MY pc avert on a floopy and ran it on my wifes pc. Then I did the same with NOADWARE v3.0 and it found 41 items on my wife's pc. Some of them are: HuntBar HKEY_LOCAL_MACHINE\software\mRegKey
Bubba wintools olHKEY_CLASSES_ROOT\CLSID\{877RegKey
IBIS Toolbar C:\Program Files\toolbar.
Here's the problem now. In order to remove the items I have to register on the website which of course I can't because of the virius, I think. Anyway's, I can't get my wifes pc to connect to the internet in order to register with the NOADAWARE so it with Remove the 41 items infecting her pc. I will hunt online to see if I can find another program that will remove them without having to register but in the meantime, any other ideas???
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GREAT GOD in heaven I got it working eough to get into programs now. Wow! Thanks everyone!
Michael
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Amen
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U can say that again!
:D
Detel:
Keep in mind that, since your wife's PC is not connected to the Internet, the viruses must have been transmitted either via CD or floppy disk. I'd recommend throwing *every* floppy disk that has been used in the trash (they only cost about 50 cents each). This way, the viruses will not be retransmitted to her computer.
I'd also advise against installing any software you have downloaded from the Internet and burned to CD. Sometimes an innocent freeware program may contain a hidden virus or Trojan Horse. Try to install only well known and respected programs.
Let Flame, Gussery, or i know if you need further assistance.
Blessings to you,
Doc
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Which Anti-Virus Program are you using? I would just download the latest AVG Free Home edition to another computer and burn it to a CD-RW and add SpyBot SD and Spyware Blaster. Then install it on your own machine and run it. It will usually have the latest definitions.
You might need to uninstall your own AV program in safe mode.
You should also add Delindex.bat to your ME bootdiskette and run: A:\>delindex run , and press Enter, to clean out the junk files.
Then A:\>DELTREE C:\_RESTORE , and press Enter, to clean out ALL of the infected _RESTORE folder files, answering Yes to deleting the sub-folders.
I would do a compatability test before installing XP. XP needs to be clean-installed. Upgrading ME is rarely successful.
If you do decide to format and install XP do ALL of the partitioning and formatting from the XP CD and don't use fdisk.
XP Clean Installing (http://www.michaelstevenstech.com/cleanxpinstall.html)
XP Compatability Test (http://www.pcpitstop.com/xpready/default.asp)
XP Partition Management (http://support.microsoft.com/default.aspx?scid=kb;en-us;309000)
XP Installing Recovery Console (http://support.microsoft.com/?kbid=307654)
RAM Knowledge Base (http://www.crucial.com/kb)
RAM And What it Does (http://www.howstuffworks.com/ram.htm/printable)
RAM Virtual Memory Paging (http://support.microsoft.com/?kbid=555223)
RAM Reseating & Fitting PDF File (http://images.crucial.com/pdf/dimm_install.pdf)
Processor Temperatures (http://www.gen-x-pc.com/cputemps.htm)
Service Pack Slipstreamer (http://www.majorgeeks.com/download4444.html)
Power Supply Wattage Calculator (http://www.jscustompcs.com/power_supply)
Everest Home Edition Computer Diagnostic Program (http://www.lavalys.com/products.php?lang=en)
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Hmm, I see you've been busy. Holy water and an exorcism work wonders on occassion.