Computer Hope
Software => Computer viruses and spyware => Topic started by: mary718 on May 28, 2004, 09:23:46 AM
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I think I have a virus problem. A week ago, when I booted up, I started getting a "Kernel" message, the desktop appears to be in the Safe Mode and my mouse does not function. A friend suggested adaware. My son seems to have downloaded adaware using only the keyboard but we cannot navigate within the adaware (without our mouse). What can we do? Does this sound like a virus? We have Norton Anti-Virus running.
Thanks!
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the kernel is part of win 32 system and the term kernel come from nut or shell have you re-starting this pc in msdos prompt?just guessing that this is win98? is this message ...xyz has caused an error in kernel32 xyz...and you are right in saying a trojan/worm/virus has caused this nav sometimes may miss them?try a trojan hunter killer..
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Thank you, Merlin-
We have not tried starting in msdos, but we will. WindowsME is our operating system. Can trojan hunter killers be downloaded or is this software one needs to buy? It's wonderful to have some guidance. We'll get on it.
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options *re-install winme dont panic...here is how search for the c:\windows\options\cab folder next to the scanreg icon is the setup icon if you click this with the winme install disk in the cdrom drive it will re-install winme.. without losing any files or try this in the start menu programs\ accessories\ MSDOS prompt.......type scanreg\restore after<C:\WINDOWS> so the command looks like this C:\WINDOWS SCANREG\RESTORE and chose the last good cab file and answer yes to all and windows will do the rest*..then download this progam>http://www.webroot.com/wb/products/spysweeper/index.php?rc=940 and have you got ie6 on your pc? *this should restore you mouse problem etc..*