Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: skullchunks on May 11, 2009, 07:57:19 PM

Title: dell inspiron 1501 laptop keeps shutting down while in use
Post by: skullchunks on May 11, 2009, 07:57:19 PM: windows home vista basic sp1 32 bit
amd athlon 64 x2 dual core processor tk-53 1.0 gb ram ati radeon xpress series

shut's off quite frequently, especially watching video's full screen, this what i have on video,

Driver Packaging Version   8.561-081201a1-072275C-ATI
Catalyst® Version   08.12
Provider   ATI Technologies Inc.
2D Driver Version   7.01.01.849
2D Driver File Path   /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000
Direct3D Version   7.14.10.0630
OpenGL Version   6.14.10.8304
Catalyst® Control Center Version   2008.1201.1504.27008   Primary Adapter
Graphics Card Manufacturer   Powered by ATI
Graphics Chipset   ATI Radeon Xpress Series
Device ID   5975
Vendor   1002

Subsystem ID   01F5
Subsystem Vendor ID   1028

Graphics Bus Capability   PCI
Maximum Bus Setting   PCI

BIOS Version   008.050.058.002
BIOS Part Number   BK-ATI VER008.050I.058.002
BIOS Date   2007/02/06

Memory Size   319 MB
Memory Type   HyperMemory

Core Clock in MHz   401 MHz
Memory Clock in MHz   401 MHz

help would be nice thanks...mark
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: Karnac on May 11, 2009, 08:02:19 PM: An upgrade in memory would be a valid move.....
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: Broni on May 11, 2009, 08:06:24 PM: Overheating?

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

(http://209.85.48.8/228/109/upload/p4151509.gif)

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).

Post two results, one when computer idle, second one when watching video.
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: skullchunks on May 12, 2009, 04:54:50 AM: amd athlon(tm) 64 x2 dual core processor tk-53 1.70 ghz idle temp 181 f
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: skullchunks on May 12, 2009, 05:24:50 AM: correction idle temp 149, the other temp was internet and maybe one or two apps open and no video
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: Broni on May 12, 2009, 05:46:08 PM: I need to know what are ALL temperatures listed.
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: skullchunks on May 12, 2009, 05:54:56 PM: good news....i took apart the computer and the vent's were partially blocked and the fan was covered as well, so i cleaned it all out and it dropped the temp down to 117 deg's idle,
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: Broni on May 12, 2009, 07:01:16 PM: What did you use to clean the inside? Compressed air?
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: skullchunks on May 13, 2009, 11:20:38 AM: trust me it's ok, i'm using it to talk with you and it has'nt overheated in 24 hours or shut down...i wanna say thanks , but do have a question bout the battery, it has a charge detector built in which say's full, but computer will not run unless plugged in and i get a window pop up ref to the charger cannot be identified..is it time to replace battery and the charger or something else maybe...thanks again for your help
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: skullchunks on May 13, 2009, 11:22:02 AM: oh on start up i get a screen ref the charger i have to click enter before it will finish booting...
Title: Re: dell inspiron 1501 laptop keeps shutting down while in use
Post by: BaRR on May 13, 2009, 01:03:44 PM: If you're referring to the message that says "Your charger's voltage/wattage cannot be determined. The computer will continue to operate, but at a reduced state of performance" or something similar, what that means is:

A. The charger needs replacing.
B. The motherboard needs replacing.

I had this exact problem several times, Dell laptops seem to be plagued with it. It has something to do with a faulty battery circuitry, I'm not really sure of the specifics. However, basically either:

A. Your computer thinks the battery is full and won't charge it.
B. Your computer thinks it is dangerous to recharge the battery and refuses to do so.

I do suggest you always place your laptop on a flat surface to keep it well ventilated, and to always keep it clean of dust. This can also happen from overheating (but it's unknown to me as to why the battery circuitry would fail.) If replacing the charger does not work, a Dell technician replaced my motherboard and the computer resumed normal operation.

If this is not your problem, please post the error message you are receiving on boot up so we can further diagnose the issue at hand.