Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: puterfix on June 25, 2009, 11:15:36 AM
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When I go to Windows Updates and click for the express scan for updates I get an error message. The number of the error message is 0x80248011. I have tried a couple of the solutions that Microsoft recommends on its Update site, but have not been successful in completing them. For one it asks me to rename a file, but it won't let me change the name.
I have also been having a problem with shutting down my computer and have to do it by turning the power off, so I have not been receiving automatic updates.
How can I solve this problem? Thanks for remembering that I am not very computer literate, so please use the most simplistic explanation as to how to remedy this situation. Could the problem I have getting updates be connected to the shutdown problem?
I appreciate any help you can give me on these problem. Thank you.
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did you run a virus san, the conficker virus can cause update problems.
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I have run Norton and it does not indicate that I have the conficker virus. Is there another way of detecting it?
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I'm going to suggest that you post this in this forum (http://www.computerhope.com/forum/index.php/board,7.0.html). It's for virus support.
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Still have this problem. Anybody out there have any ideas?
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http://www.computerhope.com/forum/index.php/topic,46313.0.html
go to above ( as quantos said ) post the 3 logs and an expert will see them , harry