Computer Hope
Hardware => Hardware => Topic started by: Kando on June 25, 2009, 12:47:22 PM
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The computer is running xp home sp3, the printer was uninstalled and reinstalled. The computer sees and recognizes the printer and will send jobs to it. The printer goes through the motions and a pages is sent through but there is nothing on the page. The color cartridge is full, the black cartridge is half full. I aligned the print heads but only got a blank page. I cleaned the heads and got horizontal lines but still nothing will print. I checked the cartridges and they look ok, no tears or other damage to the connection points. There are no bits of paper between the print heads and the paper going through. Aside from unscrewing the whole thing is there something I missed as far as getting it to print?
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Can you try the printer on another computer?
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Any sign of trouble in device manager?
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Good call Karnac. It slipped my mind completely.
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There is no other computer in the house, but I can probably get back there with a laptop. In device manager there is nothing with a yellow triangle or red circle. My thinking is that it is something in the printer itself. The reinstall cleared up the problem of the computer not seeing the printer. This is a recent problem, the printer worked fine up until about 3 weeks ago.
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It could be that something in the printer is failed/failing, but lets do a bit of trouble shooting before we jump to conclusions.
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Found this.....or have you tried it already?
Resetting a Lexmark printer
You will firstly need to switch off your printer. Then simultaneously press the RETURN and READY keys while switching the printer on. This will take you to the Diagnostics Mode. The display unit will show the message 'Performing self test'. Choose 'Maintenance count'. Reset the count to make it zero. Then select the RETURN key and go back Diagnostics Mode. Then you can reset the printer to go back to the normal mode.
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I will pass that procedure on, I don't think it has been tried.