Computer Hope

Internet & Networking => Networking => Topic started by: summan on August 16, 2009, 12:38:40 AM

Title: cant acess any microsoft websites!!!?
Post by: summan on August 16, 2009, 12:38:40 AM
 :-XI cant acess any microsoft websites!!!?
my brothers computer is connected to the same router and he can go on the microsoft websites.

i cant downlaod msn live ..( i tried downlaoding msn live from another website it says ' msn live need acess to internet to installe' i am connected)

when i go the oficail website and click download it says connot find server .

i cant update my windows too because it says the same thing cannot find server .

even my antivirus wont update ..

i tried turning off firewall but it still wont work .
plz help me as soon as you can
Title: Re: cant acess any microsoft websites!!!?
Post by: Karnac on August 16, 2009, 05:47:38 AM
There are cases of malware causing this issue....

You'll have to go here....

http://www.computerhope.com/forum/index.php/topic,46313.0.html

If you've lost your connection, download the programs to a USB stick on a good PC and transfer them to your PC.
If you have difficulty, you may have to run them in safe mode, tap F8 at start, .
If you have difficulty, you may have to rename the programs when you save them.
If you get stuck on a step, proceed to the next .

Post the logs for step 3,4 and 6.
Title: Re: cant acess any microsoft websites!!!?
Post by: kpac on August 16, 2009, 06:01:11 AM
First, check this: http://www.confickerworkinggroup.org/infection_test/cfeyechart.html
Title: Re: cant acess any microsoft websites!!!?
Post by: summan on August 17, 2009, 06:28:25 AM
 :'( unfortunatly nothing turned up . i hav scanned my pc hundred of times with hundred of softwares nothing is hepling. wat to do ???
help me plz :(
Title: Re: cant acess any microsoft websites!!!?
Post by: kpac on August 17, 2009, 08:46:16 AM
:'( unfortunatly nothing turned up . i hav scanned my pc hundred of times with hundred of softwares nothing is hepling. wat to do ???
help me plz :(

Okay, for the time being, DO NOT use any Website's like eBay, banking sites, or any other sites that use credit cards, bank details etc. If you have, contact your banks/credit card companies and ask them to monitor your account closely.

Next, follow these instructions:
Quote
There are cases of malware causing this issue....

You'll have to go here....

http://www.computerhope.com/forum/index.php/topic,46313.0.html

If you've lost your connection, download the programs to a USB stick on a good PC and transfer them to your PC.
If you have difficulty, you may have to run them in safe mode, tap F8 at start, .
If you have difficulty, you may have to rename the programs when you save them.
If you get stuck on a step, proceed to the next .

Post the logs for step 3,4 and 6.


When your computer is clean, there is a possibility you will have to change all your passwords/login details.