Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: Jag on August 30, 2009, 07:34:27 PM
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Hi Folks,
My Internet provider, Rogers is going to shut me down BECAUSE this mailshell.net item is slowing their computers!! ( I can paste the exact lines of numbers and dots that Rogers sent me)
Haven't a clue what they are talking about but on calling them they said it was between me and AVG.
AVG since I installed it 4 months ago has really slowed MY computer.
Got AVG to run a scan on my computer but haven't heard back for 5 days now.
-I found a thread in 2008 but couldn't access info on "post further down".
Anyone had similar " mailshell.net " concerns ???
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first your isp sucks because software on your end couldnt slow down there end
and even if it did they want your money so they dont care about speed
i cannot see the connection between AVG and mailshell.net and much less your isp
if AVG has any email antispam disable it and hope it will go away
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Hi - thanks for your reply ...
What will the anti-spam button do to my computer security.
Right now this button is ticked in the list of AVG items.
I will untick it if you say so ...
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the impact will be minmal
except maybe your isp will stop complaining
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I can comment first hand on this.
Since June and on three separate occasions, our Internet service was suspended by Rogers - they reported a SpyBot on one of our home computers that was generating DDoS attacks. Anti-virus and all malware scans always ran clean. After the latest suspension, Rogers reported that AVG was the culprit. We have AVG Internet Security 8.5. I reported this to AVG around two weeks ago and this was escalated in both organizations. Today I received notification that the problem was now addressed entirely. And, you can use all the AVG anti-spam functions - you do not need to turn anything off.
AVG ordinarily runs fine on all our computers and their support staff and management have been exceptional and proactive in diagnosing the problem.
This is a brief explanation from a senior AVG person: In very short, the reason was the way how the Mailshell component checks for spam (using a reputation service) that also triggered some security checks on the Rogers side.
If your account has been suspended, and your problem is identical to ours, then call the Security department at Rogers. They should be aware of this now. If your problem persists, add a reply and I'll look in occasionally. I found your post and subscribed after Googling the keywords today.
Hope that helps.
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Hi David
Thank you so much for your reply ...
The elusive Rogers Network - I would like to talk with you re: persons to contact both at Rogers and AVG ...as I have not had any Replies from either party.
Just threatening emails and persons with no interest in solving the problem at Rogers - AVG reviewed everything on my computer and said it was OK !!!
Can you drop me a reply at : [email protected] and we can discuss????
My thanks to this Web Forum for being able to "help" a not so informed computer user:-)