Computer Hope
Microsoft => Microsoft Windows => Windows XP => Topic started by: Glenski on September 11, 2009, 06:22:06 AM
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Sorry for the long subject line, but that about sums things up.
Startup takes about 10-15 minutes before the hard drive settles down to no visible activity. After the first 5 minutes, I expect little to no activity, but the task manager shows AAWservice.exe and avgrsx.exe each sucking 0-100% CPU. That's with no program turned on/running.
Many / Most operations also seem to run slowly, including just opening My Computer, but also extending to things like browsing on Firefox (latest version, just updated today to 3.5.3).
And, the fan operation is incorrect. It starts up all right with a surge, then dies down, but in a minute or so into startup, it ramps up to a high speed that remains constant while the computer is on. It's not as high as the surge during startup, but still high, and SpeedFan program shows mild operating temps (35-45 degrees C). I have already opened the case and blown dust clear. The outside of the unit does not feel hot, and it is propped up anyway to allow for circulating air underneath.
I'm using a 5-year-old NEC LavieC with Windows XP home edition. Service Pack 2 (although my Windows updater is set to automatic). 784.944kb RAM
AVG, Ad Aware Anniversary edition, Spybot, are installed, and Comodo free edition is my firewall. I update the antimalware software every 2 weeks or so and run full scans, where almost nothing is found.
Using a Buffalo wireless router.
Have no idea about sound cards.
Thanks in advance for any advice.
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http://www.exe-error-fixes.com/avgrsxexe/
The other is related to ad aware, which is an outdated product that you should uninstall.
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I'd suggest, you get rid of AVG as well and switch to something lighter, like Avira, or Avast.
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Allan,
Thanks for the advice. I went to that link and successfully did as steps 1 and 2 directed.
For 2c it says only "Scans", but there were several sub-folders under it, so I just cleared everything in all the sufbolders. Same for 2d Schedules. I hope this was all right.
However, in step 3, I had problems. AVGMfx86.sys was there, so I deleted it, but I could not find AVGrsstx.dll even though it was supposed to be in the WINDOWS/system32 folder.
Also, I do not know how to get rid of "all incidences of AVG(Shell Extension. Can you explain how?
Broni,
I will take that suggestion under advisement, as I've heard good things about Avast, but for now, I want to see if Allan's fix works sufficiently. Thank you for the suggestion.
Glenski
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Glenski - actually I'd agree with Broni. Both Avast and Avira are higher rated than AVG. I'd suggest you download one of the two, uninstall AVG and then install the other. It will solve your problem AND give you a slightly better anti virus utility.
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Ok, Allan. No offense intended towards Broni. Will get Avast soon.
Now, about my fan problem, is this the right section of the forum to discuss fixing it?
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Depending on the CPU that fan behavior is normal for some of the newer dual/quad cores...
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patio,
I'm sorry, but I don't understand that terminology.
It just seems incredibly strange and abnormal for the fan to be on a high setting constantly after startup, even when I have not started any programs. At that time, there is 10-15% CPU activity. The fan speed does not waver one iota, and if it's based on CPU activity, I am very puzzled.
Allan,
You wrote that I should uninstall Ad Aware because it is an outdated product. As far as I know, the version I have (8.0.7, anniversary edition) is the most up to date version. Do you know another? Thanks in advance.
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Hey, what happened to responses here?
I still have a fan problem.
And, despite removing Ad Aware and replacing AVG with Avast, I still have a very slow computer. Some claim it was Firefox 3.0, but I have 3.5.3 with the latest updates, and today was incredibly slow with lots of stalls and freezes.
I look at the task manager, and although the graphics display is flatline maxed out at 100% (and the Idle process reads zero CPU usage), there doesn't seem to be any process sucking that much total CPU.
Please respond.
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Disk Cleanup...
Defrag...
Check the amount of free space on your drive...remove any unneccessary apps and data you don't need...
DLoad and install StartupCPL from Mike Lin...check it for any unneccessary startup items...do NOT disable anything if you don't know what it is...
Add more RAM...it's dirt cheap right now.
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Sorry - forgot all about this thread.
Instead of AdAware you should use either Malware Bytes or Super Antispyware
Open Task Manager to the Processes tab and sort it on the cpu column with highest usage at the top (click the "CPU" title twice). You said System Idle is low or at zero - which process is eating all the cpu cycles?
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To see it better...
Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.
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Disk Cleanup...
Defrag...
Check the amount of free space on your drive...remove any unneccessary apps and data you don't need...
DLoad and install StartupCPL from Mike Lin...check it for any unneccessary startup items...do NOT disable anything if you don't know what it is...
Add more RAM...it's dirt cheap right now.
I guess this will be ignored...
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patio,
Why so negative?
I already have the max amount of RAM, and I think I've removed any obvious apps that I don't need (although who is to say when there are hidden things?). I will look into eliminating the startup garbage, though. Defragging has been on my mind, and since my OS is Japanese, it is not always easy to go through instructions, even with my Japanese wife, but I will try in the near future.
Allan,
Malwarebytes is already installed. I used to have Superantispyware, too, but I felt I had too much protection at one time.
I'm sorry, but I didn't look today to see what was sucking all the CPU. Will do that tomorrow. What's weirder is that I set up 2 accounts (me, my wife) a couple of weeks ago, and there is a totally different number of items on the task manager when I check either account. The original account I had (now my wife's) has about 40 items on it, including the system idle process, but my second account (mine) has about a dozen items and NO system idle process!
Broni,
Will post that with Allan's request on my next post. Thanks for the instructions.
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Glen - I wasn't suggesting running both spyware apps resident. There's no harm in scanning with both though, since no one utility gets everything.
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Allan,
Ah, I see. Well, it is a minor pain to boot up and update either one just to run a scan. Do you see any problems if I have both of them "resident"? I have Spybot resident and scan with that every week or 2.
CPU usage.
I think things may have calmed down since I installed Avast and removed Ad Aware. Previously, at least one AVG file and Ad Aware file were sucking CPU usage. Now, here is what I see.
I have Gmail open and this page open while looking at the task manager, just so you know.
System Idle Process -- usually around 79-82%, but drops to 60 or 54 momentarily
The following other items run at 1-7% usage, fluctuating every second.
ClientMgr2.exe
CM303_STI.EXE
taskmgr.exe
firefox.exe
explorer.exe
ashWebSv.exe
services.exe
csrss.exe
I don't know why explorer is running since I have IE but don't use it.
Firefox.exe is the only one that seems to jump up to as high as 22-23% momentarily even though I'm just sitting there watching the task manager and not doing anything with those 2 things open.
Will do more as I stated earlier. Will report back.
No ideas about the fan, guys?
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I wouldn't have more than one anti-spyware and one antivirus resident at any time. And again, I'd dump spybot.
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Allan,
You're the first person to ever say that I should dump Spybot. I'm very surprised. I take it you think Malwarebytes is a better resident program?
Broni,
Did what you recommended. Here's the Procexp.txt file. Thanks in advance for any analysis.
Process PID CPU Description Company Name Command Line
System Idle Process 0 61.03
Interrupts n/a Hardware Interrupts
DPCs n/a 1.47 Deferred Procedure Calls
System 4 2.21
smss.exe 436 Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
csrss.exe 844 2.21 Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
winlogon.exe 876 Windows NT Logon Application Microsoft Corporation winlogon.exe
services.exe 920 2.21 Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
svchost.exe 1076 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe 1144 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k rpcss
cmdagent.exe 1204 COMODO Internet Security COMODO "C:\Program Files\Comodo\COMODO Internet Security\cmdagent.exe"
svchost.exe 1256 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k netsvcs
wuauclt.exe 3408 Windows Update Automatic Updates Microsoft Corporation "C:\WINDOWS\system32\wuauclt.exe"
svchost.exe 1380 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k NetworkService
svchost.exe 1412 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
aswUpdSv.exe 1444 avast! Antivirus updating service ALWIL Software "C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe"
ashServ.exe 1500 avast! antivirus service ALWIL Software "C:\Program Files\Alwil Software\Avast4\ashServ.exe"
spoolsv.exe 584 Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
svchost.exe 776 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
ati2evxx.exe 812 ATI External Event Utility EXE Module ATI Technologies Inc. C:\WINDOWS\System32\Ati2evxx.exe
BWCSRV.EXE 820 BUFFALO Wireless Configuration Driver Server C:\WINDOWS\System32\Drivers\bwcsrv.exe
jqs.exe 936 Java(TM) Quick Starter Service Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf"
mdm.exe 1132 Machine Debug Manager Microsoft Corporation "C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe"
NTMETER.EXE 1728 C:\WINDOWS\system32\NTMETER.EXE
ReadSctService.exe 1824 使用開始日ユーティリティ専用 セクタ読み込みサービス C:\Smdata\ReadSctService.exe
svchost.exe 2052 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k imgsvc
TangoService.exe 2084 "C:\Program Files\NTTE\Flets\app\TangoService.exe"
TANGOM~1.EXE 2524 TangoManager Efficient Networks Inc. C:\PROGRA~1\NTTE\Flets\app\TangoManager.exe -Service
wdfmgr.exe 2120 Windows User Mode Driver Manager Microsoft Corporation C:\WINDOWS\system32\wdfmgr.exe
ashMaiSv.exe 2504 avast! e-Mail Scanner Service ALWIL Software "C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service
ashWebSv.exe 2568 avast! Web Scanner ALWIL Software "C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service
alg.exe 2752 Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
svchost.exe 636 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k HTTPFilter
lsass.exe 932 LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
explorer.exe 1608 7.35 Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
atiptaxx.exe 1768 ATI Desktop Control Panel ATI Technologies, Inc. "C:\WINDOWS\system32\atiptaxx.exe"
necmfk.exe 1784 NEC Keyboard with One-touch Start Buttons NEC "C:\Program Files\necmfk\necmfk.exe"
VM303_STI.EXE 1836 2.94 Vimicro Vimicro "C:\WINDOWS\VM303_STI.EXE" VIMICRO USB PC Camera (ZC0301PLH)
QTTask.exe 1868 QuickTime Task Apple Inc. "C:\Program Files\QuickTime\QTTask.exe" -atboottime
jusched.exe 1888 Java(TM) Platform SE binary Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jusched.exe"
ashDisp.exe 1896 avast! service GUI component ALWIL Software "C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe"
cfp.exe 1912 COMODO Internet Security COMODO "C:\Program Files\Comodo\COMODO Internet Security\cfp.exe" -h
ctfmon.exe 1924 CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
msmsgs.exe 1932 Windows Messenger Microsoft Corporation "C:\Program Files\Messenger\msmsgs.exe" /background
ClientMgr2.exe 1976 5.15 BUFFALO WLAN Utility BUFFALO INC. "C:\Program Files\BUFFALO\Client Manager2\ClientMgr2.exe"
SonyTray.exe 1984 "C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe"
firefox.exe 3580 9.56 Firefox Mozilla Corporation "C:\Program Files\Mozilla Firefox\firefox.exe"
Ymsgr_tray.exe 3124 Yahoo! Messenger Tray Yahoo! Inc. "C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe" -ymsgr
procexp.exe 2372 5.88 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Documents and Settings\Glen\Local Settings\Temp\procexp.exe"
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Spybot and AdAware are now considered "old school". The currently acknowledged best of breed are MalwareBytes & Super AntiSpyware
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There is definitely something abnormal here.
You have several processes, which normally don't use any CPU cycles, or their usage is close to zero.
To start with...
Read here: http://www.computerhope.com/forum/index.php/topic,46313.0.html
Start new topic here: http://www.computerhope.com/forum/index.php/board,7.0.html
Do NOT post any logs in THIS thread.
My next guesses, would be some serious system files corruption, or some hardware problem (HD, RAM).
I'd also suggest...
Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:
(http://209.85.48.8/228/109/upload/p4377202.gif)
Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).
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Processor info:
Intel
Pentium 4 CPU 1.5 GHz
1.5 GHz 768 MB RAM
Speed Fan has already been installed. It reads as follows in the uppermost box:
Found Toshiba MK4018GAS (40.0 GB)
Found ACPI temp 25.8C
End of detection
There is nothing entered in the box under that on the left (no RPM, that is)
On the right all that is there is only a down arrow and "temp1 26C"
On SpeedFan, it says the CPU usage fluctuates between about 12 and 49. All I have on at the time is Speed Fan and the Firefox window with Computer Hope Forum and Gmail.
Thanks for the updated info on Spybot and AdAware. Will remove Spybot ASAP.
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I don't know why explorer is running since I have IE but don't use it.
"explorer" is the windows shell; it creates the desktop and start menu, as well as the windows for viewing disk contents (My Computer), nothing to worry about, in most cases.
:)
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Download, and install Everest Ultimate Edition 4.6: http://www.lavalys.com:8081/everestultimate460.exe
Enter following registration code (Help>Enter product key) to make it fully functional:
RHGJE-54X47-HML9C-V498I-UUMVI
(it's all legal, the above version has been recently offered as a free download)
Expand Computer folder.
Click on Sensor.
Post all info from there.
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Broni,
Thanks for the advice. Sorry for the delay.
I installed that program. There wasn't much in the way of data for the sensor:
Sensor type: ACPI
CPU temperature: 52C 127F
SpeedFan says the same (53 C). It also said CPU usage was holding at 100%, which was weird since I only had SpeedFan and this site open. I confirmed with Task Manager, and noticed it was between 30% and 100% (rechecking SpeedFan showed this fluctuation, too). Something called cfp.exe was sucking about 80% CPU usage. Never saw that file before.
Advice?
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cfp.exe is a Comodo file...the cpu usage may be Comodo running updates.