Computer Hope
Internet & Networking => Networking => Topic started by: The Bubba on September 24, 2009, 04:59:43 PM
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I set up the wireless router (hard wired) and network and even though my laptop shows it's connected and with very good signal, when I try to go on the internet, it says no internet connection. How is that? I have a cable connection to my PC and am using XP.
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1. No Internet Connection. Within the configuration pages of a home router, you can generally restrict internet access based upon:
a. IP address
b. MAC address
c. Day(s) of week
d. Time of day
Check the current configuration.
Does it really say "no internet connection"?
2. Verify Local Area Network (LAN) Connection. From command window on laptop:
a. ping 127.0.0.1
b. ping <your own laptop IP address>
c. ping <IP address of home router>
d. ping <IP address of another computer on your LAN>
All of the above pings should succeed unless blocked by local software firewalls on your computers.
3. Verify Internet Connection. Try an internet IP address:
a. ping <IP address of ISP DNS server>
b. ping 69.72.169.241 ; (IP address of www.computerhope.com)
then try an internet fully qualified domain name (using DNS servers):
c. ping www.computerhope.com
d. ping www.msn.com
4. No Luck. From the laptop, cut and paste output of "ipconfig /all" to this thread.
Hint: You can redirect the output to a text file and then cut and paste from there using command similar to: "ipconfig /all > %systemdrive%\chope.txt" .
%systemdrive% is an environment variable which should resolve to logical drive your operating system is installed to (e.g. "C:").
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Maybe this will help, not that I'm not willing to try your advice. When asking the laptop to show available networks, it calls up my network. At the bottom right hand corner of the box it has a disconnect box which if selected will ask you if you want to disconnect from the network but in the upper right hand corner of the shown network it has disconnected next to the signal strength bar.
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Download following Microsoft Word Doc: Troubleshooting Microsoft Windows XP-based Wireless Networks in the Small Office or Home Office (http://www.microsoft.com/downloads/details.aspx?FamilyID=35C7E5AD-59E7-477B-9D27-6A7030E67002&displaylang=en)
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go to the network adapters, right click, and click refresh
xp does that where it says not connected
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Thanks to both, will check it out.
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Well here's the scoop, first, the network adapter won't refresh (it doesn't act like it's an available function), second, I reestablished my network, chose the recommended password, loaded the flashdrive to my laptop and then back to my PC. Now when I try to connect, it says "acquiring network address. As far as I can tell by trouble shooting it, acquiring network address means the wrong password was entered. The password was already pre entered when it asked for it.
A side note, I downloaded SP2 and installed it on my laptop, it should have been on the original XP install disc but installed it anyway. It doesn't show up in the add/ remove programs section in the control panel. My PC shows it installed and thought the laptop should as well.
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Have you guys given up on me? I have now managed to get a connection without protection (anyone can see it) and still can't connect to the net.
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1. Verify Local Area Network (LAN) Connection. From command window on laptop (Start -> Run -> type "cmd" without quotes, then hit Enter):
a. ping 127.0.0.1 # Verifies TCP/IP stack of laptop
b. ping <your laptop IP address> # Access your network card
c. ping <desktop IP address> # Access another PC on your LAN
d. ping <home router IP address> # Access "gateway" for your LAN
All of the above pings should succeed unless blocked by local software firewalls on the computers.
If any of the above are not successful, please report the error/status messages you see.
2. Verify Internet Connection. From command window on laptop, try an internet IP address:
a. ping 69.72.169.241 # (IP address of www.computerhope.com)
b. ping <DNS server IP address>
then try a fully qualified domain name (FQDN) for an internet website:
c. ping www.computerhope.com
d. ping www.msn.com
Please report the "ping" results. Successful or error/status message if not.
3. Tutorial: How to Ping - Windows Tutorial (http://www.tutorialhero.com/tutorial-26602-how_to_ping.php)
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Thanks dahlarbear, I'll give it a try.
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Well I've pinged everything and each time I get "Windows cannot find, make sure you typed the name correctly then try again.
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OK, a new situation has arose, I'm now able to connect to a network call 'Linksys" the bad thing is that it's an open network and it says others can see what you're sending. I checked the firewall and it's on. Also, even though I have two networks installed, when asking to view existing networks, it only shows the Linksys and it's not the first one selected.
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Well I've pinged everything and each time I get "Windows cannot find, make sure you typed the name correctly then try again.
The error message above indicates it was unable to find the "ping" utility.
Call me a skeptic, but I think you should try again. The commands should be executed from a command window. To get a command window: Start -> Run -> type "cmd" without quotes, then hit Enter):
1. What are the results from command line "ping /?" ?
2. What are the results from command line "ping 127.0.0.1" ?
3. What are the results from command line "ping localhost" ?
4. Do you know the IP_Address for the laptop's wireless network connection ?
If you know its address, what are the results from the command line "ping <Laptop IP_Address>" where you need to substitute it's IP_Address for entire substring "<Laptop IP_Address>" ?
Note: I'm assuming you're using IPv4 addresses of form "nnn.nnn.nnn.nnn" where nnn represents a decimal (base 10) number from 0 thru 255.
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You lost me on the last part. All I'm doing when pinging is just entering the IP address. For example my router is 192.168.1.1 and I get the windows cannot find. How can I protect the Linksys network I can connect with?
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Are you typing in a window titled "Run" or a black window titled something like "C:\Windows\System32\cmd.exe"?
Also, are you typing "ping 192.168.1.1" or are you typing "192.168.1.1"?
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How can I protect the Linksys network I can connect with?
1. Linksys Network. Security for a wireless "infrastructure" network is controlled by the wireless access point (which is built-in to your wireless home router). It is set within the configuration pages of the home router. Generally you may restrict connection access, encrypt transmission of logon credentials, and/or encrypt data on the wireless channel. Computers wishing to use the wireless infrastructure network must match the security configuration set within the access point. I suspect the home router supports one and only one wireless network.
a. Is the "Linksys" network yours - created by your wireless access point?
b. You can only protect the Linksys network if it's controlled by your wireless access point.
c. You protect the Linksys network by configuring the security parameters within its wireless access point. See vendor user guide for the wireless home router.
d. Laws change. It's probably illegal to access someone else's wireless network without their permission.
2. Command Line Executables. Are the following executables in your system's "%systemroot%\system32" directory (usually C:\Windows\system32):
a. arp.exe ( or arp )
b. cmd.exe ( or cmd )
c. ipconfig.exe ( or ipconfig )
d. nbtstat.exe ( or nbtstat )
e. netstat.exe ( or netstat )
f. nslookup.exe ( or nslookup )
3. Path Variable. From within a command prompt window, enter the following at the command prompt: "echo %path%" without the double quotation marks.
Is the subdirectory string "C:\Windows\system32" displayed within the result ?
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OK, I'm back to square one again. I ran the network wizard and established another network and now it is the only one that comes up and has the acquiring network address. The comand line executables you mentioned are available? The echo %path% when typed after going through cmd does show c :\Windows\system32. This is so aggravating, why can I just go back to the wireless setup wizard, establish a network, take the memory stick to the laptop and back to my PC and it work like it's suppose to?
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This is so aggravating, why can I just go back to the wireless setup wizard, establish a network, take the memory stick to the laptop and back to my PC and it work like it's suppose to?
I had trouble setting up my first network also. It can be confusing.
Please type "ipconfig /all" in the command prompt and post the results.
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Won't that give everyone on here my "stuff". I did notice after running ipconfig/all that my IP routing isn't enabled and neither is my wins proxy.
I did the same on my laptop and it says the same thing.
Here's "My Stuff"
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\John>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : ZONKED
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : zonked
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : zonked
Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-11-5B-57-76-06
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.72.134
68.87.77.134
192.168.1.1
Lease Obtained. . . . . . . . . . : Monday, October 05, 2009 8:26:45 AM
Lease Expires . . . . . . . . . . : Tuesday, October 06, 2009 8:26:45 AM
C:\Documents and Settings\John>
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I just reread post #11; are you connecting to the internet through your network now?
If not, what happens when you type "ping 192.168.1.1" in the command prompt?
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On my laptop it says it's not recognized as an internet or external command, operable program or hatch file. Hmmm, it says the same on my PC.
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I would assume I need to enable routing, how can I do that? I also noticed on my PC that it doesn't show a wireles connection, I guess because my router is directly connectly?
PS: I found this site, is this the way to do it?
http://www.wikihow.com/Enable-Windows-XP-Routing
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Her is a FREE copy of Network Magic.
http://download.cnet.com/Cisco-Network-Magic-Pro/3000-2085_4-10402331.html
It works when nothing else does.It is from Crisco. *
* Full name is:
Cisco Systems, Inc.
A long name, just say Crisco for shor t ning.
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Hmm, I used network magic to set up my network once, it didn't seem to do too well, are you suggesting I use it for that or enabling routing?
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Never mind. I thought you did not know about it. It helped me.
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I would assume I need to enable routing, how can I do that? I also noticed on my PC that it doesn't show a wireles connection, I guess because my router is directly connectly?
PS: I found this site, is this the way to do it?
http://www.wikihow.com/Enable-Windows-XP-Routing
That article is for something a little different. It is for using a computer as a router instead of using a separate router.
Just to make sure I understand, you are using a Linksys router and both computers have connected to the network but neither computer can use the internet. Right?
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... I did notice after running ipconfig/all that my IP routing isn't enabled and neither is my wins proxy.
I did the same on my laptop and it says the same thing.
Here's "My Stuff"
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\John>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : ZONKED
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : zonked
C:\Documents and Settings\John>
Within a home network, it is normal for "IP Routing" and "WINS Proxy" to be not enabled. This is not a problem.
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OK, so what to do. Where is the installation going wrong? It connected that one time with the Linksys network but when I ran the installation again, it went right back to acquiring network address.
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Just to make sure I understand, you are using a Linksys router and both computers have connected to the network but neither computer can use the internet. Right?
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The PC (my home computer) can connect and at one time the laptop could.
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Are the ipconfig results in reply #18 from your desktop?
If they are, please type "ipconfig /all" in the command prompt on your laptop and post the results.
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Here's my laptop stuff:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Kathy>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : ZONKED
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : National Semiconductor DP83815-Based
PCI Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-0F-20-20-F2-8F
Ethernet adapter linksys:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-90-4B-5C-E8-1F
C:\Documents and Settings\Kathy>
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go to command prompt (it's black DOS)
and type
ping 192.168.1.1
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It says it's not recognized as an internal or external command (laptop)
It says the same on the PC as well.
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There is a know issue in XP where it can not log into a secure wireless network. This has been fixed with updates. But, of course, if you can not get into the internet you can not get the update!
The workaround is to log into a network that does not have password protection and then get all the up[dates. Later you try gain.
Another positivity is to update the XP drivers for the the Wireless device. Similar problem, can't get the updates until you get on thee net!
Here is a link about how it should work:
http://help.isu.edu/index.php?action=knowledgebase&catid=&docid=849;sec_id=104
Her is one of many links that ID the problem with SP1:
http://www.fixya.com/support/t164704-wep_xp_problems
One solution is to just give up on WEP. Take your chances.
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I had been visiting other sites to see what others had done and kept noticing that the security may be a problem. I pinged 192.168.1.1 and got a diagnostic box and it asked me which network I wanted to connect to, it has a wired and wireless. I picked wireless and after trying a few different things finally found out how to change the security to WEP. It now connects but is open where others might see what I'm sending as it was a while back. Go figure.
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So now your laptop is connected to the network and can use the internet?
If it is, you can go to this site for instructions on how to secure your network. [Link (http://www.askageek.com/2008/01/14/securing-a-linksys-wireless-networking-using-wpa-encryption/)]
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Yep, I'm sitting about 40 feet away from my PC and connected. I'll check out the site you posted about security, thanks.