Computer Hope
Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: Trident on November 10, 2009, 06:59:31 AM
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Hey guys,
Okay I've searched thoroughly for this but could not find an aswer to this problem I'm having on my laptop.
Config is:
HP Pavilion DV2530EA
2.1 years old system
Vista Home Premium OEM on it, SP2
2 GB RAM
I've had a BSOD twice now within the last month. After the first one, I had to do a complete re-install as system files were damaged. I thought it must've been some virus, but apparently it's not, as I've done a new install and it happened again. This time so far it's seems ok after the reboot though.
The funny thing is that the system running extremely well otherwise - there are no other problems, slowdowns, freezes, hangs, nothing like that.
Here's what I was doing just before the BSOD: (on both occasions, the circumstances were EXACTLY the same!)
-I was surfing the net with IE8
-other programs running in the background: utorrent, Total Commander, Notepad
As I say, both times I was doing the same: reading some forum in IE8 with exactly the same apps running in the background and then suddenly bang!
I could not read the bluescreen message, as it moved on to the reboot too quickly. The only things I caught were something like:
...check for updates for you BIOS...
...dumping physical memory to disk...
I don't know if that helps.
Here's the message I got after the reboot (unfortunately I don't have the message or the dump from the first BSOD).
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002 2.0
Locale ID: 2057
Additional information about the problem:
BCCode: 1000008e
BCP1: c0000005
BCP2: 8c4c5830
BCP3: b9f4ea54
BCP4: 00000000
Files that help describe the problem:
C:\Windows\Minidump\Mini110809-01.dmp
C:\Users\atesz\AppData\Local\Temp\WER-42744-0.sysdata.xml
C:\Users\atesz\AppData\Local\Temp\WER2CBA.tmp.version.txt
I've attached the minidump file zipped if you guys would like to have a look at it.
Please let me know if you need anything else.
Any help would be greatly appreciated, thanks very much.
[Saving space, attachment deleted by admin]
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Have you tried your surfing with another browser, like Firefox / tried turning off some of the things running in the background?
Alan <>< :D
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Go to system properties - advanced - startup & recovery settings and uncheck "automatically restart". Next time the blue screen will stay up. Post the entire error message here.
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Ok, will do.
Any other suggestions?
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Not for now...
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Ok, will do.
Any other suggestions?
Try what has been suggested, let us know if that works or not.
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Download BlueScreenView (http://www.nirsoft.net/utils/blue_screen_view.html)
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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Done. Here it is:
==================================================
Dump File : Mini110809-01.dmp
Crash Time : 08/11/2009 22:32:39
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8c4c5830
Parameter 3 : 0xb9f4ea54
Parameter 4 : 0x00000000
Caused By Driver : afd.sys
Caused By Address : afd.sys+2830
File Description : Ancillary Function Driver for WinSock
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini110809-01.dmp
==================================================
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First of all, don't panic:
I've had a BSOD twice now within the last month.
Not a big deal, yet.
Secondly, it's hard to make sure, what the real culprit is, since BlueScreenView provides actually one dump log.
afd.sys is a part of Winsock.
We won't break anything, if we reset Winsock catalog:
1. Click on Start button.
2. Type Cmd in the Start Search text box.
3. Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
4. Type netsh winsock reset in the Command Prompt shell, and then press the Enter key.
5. Restart the computer.