Computer Hope

Software => Computer software => Topic started by: cas1946 on December 02, 2009, 05:08:11 PM

Title: Password requested when one never used before.
Post by: cas1946 on December 02, 2009, 05:08:11 PM

This is for my sister-in-law. She has a desktop w/ Vista Home Basic. Yesterday she updated Security Shield for 2010. Computer worked OK, then she shut it down. She started the computer today, and it asked for a password when it normally never does. She tried just hitting "Enter" - no luck. She tried Safe Mode - no luck. She called the Security Shield people - they said they could not help. Also called Microsoft - they gave her some things to look into, which she is trying but no luck so far. Her regular computer guy can't see her quickly. Is there anything else you can suggest? And why did this happen? I'd like to know so it won't happen to me. Thanks in advance.