Computer Hope

Software => Computer viruses and spyware => Topic started by: ellenr on January 09, 2010, 07:28:54 AM

Title: ? re "read this before removing malware"
Post by: ellenr on January 09, 2010, 07:28:54 AM

hello,
I am following instructions as I think I am infected. So I downloaded free avg.
after this, the directions say, "Do a full system scan and remove or quarantine everything found."
Can you pls explain this-how to do it?
And also how I check that avg is installed, and that I only have one.

[I did check and I have windows pack 3.]

thank you

added: to give more info:
I did go to add/remove programs and did not find any programs on the malware list, did not see anything that doesn't seem to belong.

I have what seems to be a "windows Security alert" says I have viruses.

Title: Re: ? re "read this before removing malware"
Post by: Two-eyes on January 09, 2010, 11:06:18 AM

Hi there.  I am assuming you have avg 9.0.  Look for the system tray icon of avg.  [if you can't find it start>all programs> avg 9.0> user interface] Right-click and "open AVG user interface".

On the left click on update now.
When the updates are download, on the left click on computer scanner, and then click on scan whole computer.

Then continue with the instructions by EvilFantasy.

Hope your computer gets fixed soon

Two-Eyes %

Title: Re: ? re "read this before removing malware"
Post by: ellenr on January 09, 2010, 12:52:51 PM

thank you. I don't have avg, I downloaded it again - as I have before - this time from the link on these instructions at this site.

But the it isn't there.

I did a search and found it in "my documents" , but it is not in my "programs"

Title: Re: ? re "read this before removing malware"
Post by: Two-eyes on January 09, 2010, 01:13:24 PM

Did you install it? You probably downloaded the installer, but now you need to install it. Double-click on the file you mentioned that is in "My Documents", it should start the Install Wizard. Follow through the steps and you should be good to go.

Title: Re: ? re "read this before removing malware"
Post by: harry 48 on January 09, 2010, 02:09:23 PM

forget about avg use any of the other 2 they are far better

Title: Re: ? re "read this before removing malware"
Post by: ellenr on January 11, 2010, 03:35:50 AM

Thank you! I installed avg free.
but
the desk top icon says avg 9, but I get a notice which says avg is not updated. When I click on update, it says "Update manager: connection failed"

Cd it be I have to restart the computer?

I have delayed shutting off my computer in case I have a virus, thinking it may not start up again.

Title: Re: ? re "read this before removing malware"
Post by: harry 48 on January 11, 2010, 01:08:27 PM

http://www.computerhope.com/forum/index.php/topic,46313.0.html

go to above and complete everything , post the 3 logs an expert will see them
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i would advise you to uninstall avg completely and go for avira free or avast free both good and no trouble from them , if you do , do it before you do the above

this is the avg removal tool  http://www.avg.com/gb-en/download-tools

http://www.free-av.com/

http://www.avast.com/