Computer Hope

Microsoft => Microsoft Windows => Windows Vista and 7 => Topic started by: pursuant on January 13, 2010, 04:30:54 PM

Title: window 7 crashing
Post by: pursuant on January 13, 2010, 04:30:54 PM

I have a new Dell and within the first 2 weeks I get periodic crashes when I am not using the pc , when it is in idle so to speak.
I got this message . It seems that Firefox is the only program open much of the time it happens. Any advice would be appreciated

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7600.2.0.0.768.3
  Locale ID:   1033

Additional information about the problem:
  BCCode:   9f
  BCP1:   00000003
  BCP2:   85983030
  BCP3:   82B66AE0
  BCP4:   85403C20
  OS Version:   6_1_7600
  Service Pack:   0_0
  Product:   768_1

Files that help describe the problem:
  C:\Windows\Minidump\011310-13244-01.dmp
  C:\Users\hoot\AppData\Local\Temp\WER-56706-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Title: Re: window 7 crashing
Post by: Geek-9pm on January 13, 2010, 05:04:43 PM

Quote

I have a new Dell and within the first 2 weeks I get periodic crashes when I am not using the pc , when it is in idle so to speak.

Based on that information you headfirst contact the vendor and then contact Dell.
You did not state what model it is. The vendor may be aware of a recall or possible problem. What you describe may be a serious.

This is not making a joke.
We could suppose this is a laptop. There are some very serious problems with laptop batteries that the mass-media downplays.

Can this laptop run well without the battery installed?

Title: Re: window 7 crashing
Post by: Broni on January 13, 2010, 06:58:16 PM

Quote

Based on that information you headfirst contact the vendor and then contact Dell.

Period.