Computer Hope
Hardware => Hardware => Topic started by: abcdefg... on January 18, 2010, 12:12:48 AM
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Hey. I need help fixing my external passport hard drive.
My hard drive was functioning normally until it was jerked off the table and knocked against something when the laptop was suddenly moved. I noticed a dent on the outside case.
Afterwards, the hard drive icon wouldn't appear in My Computer and I get a "device not recognised" message. I have tried plugging it into a desktop computer with no success. I am fairly sure it is a hard ware, not software problem.
Upon plug in, the hard drive spins with a sort of grinding/clicking sound whenever I press my ear against it, then stops and falls silent. The light still stays on.
I'm guessing that the heads have become jarred. Is their anyway that I can fix it?
I don't have warranty on it.
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There is absolutely no way you can fix this drive. It is dead, and the data on it has gone to heaven.
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If you really need the data...it will cost you a bit...First look if the disk is not damaged.
Look if you can take it safely out of the drive and transplant it to a second drive(SAME MAKE and type !!!).
THIS HAS to be done by somone who knows what he is doing...
AND in a lot of cases it can NOT be done,it depends on the make\type....+ sometimes you weaken the "new" drive and you may only be able to transfer data once or twice before it gives problems too....So it can get quite costly...
KNOW WHAT YOU ARE DOING !!!
Only try it if you REALLY REALLY REALLY NEED the data !!!
Good luck !!!
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I noticed a dent on the outside case.
If it landed hard enough to dent a metal case there's not much hope for the hard drive.
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If it landed hard enough to dent a metal case there's not much hope for the hard drive.
Yes, and the clicking and grinding noises kind of finalize the diagnosis.
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Thanks everyone for the help.
Yep. I think it really is dead. :-[
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go to the manufacturer and ask them if they can fix the problem