getting online

[dhatura1]

cant seem to figure this out for the life of me. I build my own computers. My latest is an msi mb. The problem that i am having is: I just installed fresh xp pro w/sp3 os. installed all needed drivers. network says i am connected to the net, but no pages will open. I changed all my settings, so I am accepting all cookies. There is no av or antispyware software yet, and i have windows security disabled, so there is no firewall. I tried repairing the connections, and resetting everythin g thru dos. I dunno where else to turn> The network is a gigabyte ethernet that is on board.

[Broni]

Did you install chipset driver?

[dhatura1]

i installed all drivers fro the msi disc

[Broni]

Do you have any errors in Device Manager?

[dhatura1]

errors for missing drivers on audio card ( an exterior that i havent gotten driver installed for yet), pci simple communications controller, and sm bus controller. Everything else is alll good.

[Broni]

Missing SM Bus Controller driver indicates, that a chipset driver is not installed, or wrong driver was installed.

Download System Information for Windows: http://www.gtopala.com/siw-download.html to your Desktop.
Get SIW Standalone (English-Only).
Double click on siw.exe to run the program.
Go File>Create Report File>HTML
Save the file to known location.
Zip the file, and attach it to your next reply.

[dhatura1]

here is the file. sorry i had to rar it. it is 850kb and the max upload size here is 700

[Saving space, attachment deleted by admin]

[Broni]

Here is your chipset driver: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2973&DwnldID=18494&lang=eng

[dhatura1]

installed and rebooted. Still nada. opening page...... infinitely

[Broni]

How are the errors in Device Manager?
Same ones?

[dhatura1]

Under "other devices"

       audio device on high definition audio bus
           HARDWARE ID:  HDAUDIO\FUNC_01&VEN_1106&DEV_4937&SUBSYS_104383A1&REV_1000

       multimedia audio controller
           HARDWARE ID:  PCI\VEN_141&DEV_1712&SUBSYS_D63B1412&REV_02

       unknown device
           HARDWARE ID: ACPI\ATK0110
                                   "ATK0110
       

[Broni]

It looks like chipset driver got installed correctly, since there is no SM Bus driver missing anymore.
To possibly solve that 3rd (unknown device) error, download and install this: http://download.cnet.com/ATK0110-ACPI-UTILITY/3000-2110_4-207822.html

[dahlarbear]

1.  ISP Connection.
      a.  Is it dial-up, DSL, cable, satellite, Wireless Mobile?
      b.  Is the computer behind a "home router" (or directly connected to your ISP connection)?
      c.  Does another computer successfully open Internet websites using the same physical network path?

The problem that i am having is: I just installed fresh xp pro w/sp3 os. installed all needed drivers. network says i am connected to the net, but no pages will open.

2.  Ping.  Maybe I'm missing something.  Verify your connection status to and through the Internet using "ping" from a Command Prompt window...
     a.  "ping 127.0.0.1"                           ; access TCP/IP loopback address
     b.  "ping <your_own_IP_address>"       ; access your NIC card
     c.  "ping <your_gateway_IP_address>" ; access your home router
     d.  "ping 69.72.169.241"                    ; access www.computerhope.com
     e.  "ping 139.151.188.4"                    ; access www.yosemite.com

Note:  Use "ipconfig /all" from a Command Prompt window to access your current TCP/IP configuration values.

If you can successfully ping up to your home router [the Local Area Network (LAN) gateway IP address - step "c: above] but not beyond; then login to the configuration pages of your home router to get TCP/IP configuration assigned to the router's Wide Area Network (WAN/Internet) interface by the Internet Service Provider (ISP).  Look for and record (but do not post) these values:
     o  IP Address
     o  Subnet Mask
     o  Default Gateway
     o  DNS Server Address (Primary)
     o  DNS Server Address (Secondary)

then
     d.  "ping <your_WAN/Internet_IP_address>"   ; assigned by ISP
     e.  "ping <your_WAN/Internet_IP_gateway>"  ; assigned by ISP
     f.  "ping <your_DNS_Server_IP_Address>"      ; assigned by ISP

3.  Internet Browser.  If you can successfully "ping" the websites referenced above, try opening them from a browser using the following addresses (without the quotes):
     a.  "http://69.72.169.241"
     b.  "http://139.151.188.4"

[dhatura1]

i got 2 of the three to disappear. the third is my M-Audio card in the pci slot which i havent downloaded the latest drivers for yet.
The unknown is an issue known with asus motherboards. i found the files on their forum to fix that.
I have cable internet and am running thru a rca cable modem/router. There are 4 other pc's hooked into it (1 wirelessly and 3 through ethernet)
I tried to ping numerous sites and they all varied from 25%fail to 100% fail.
I am wired into the router through ethernet and i also installed a netgear card and tried wirelessly. My computer says it is connected at 100gbs but no pages will open, nore will any updates or p2p work.
all of the other computers are working fine and have no internet problems

[dahlarbear]

I tried to ping numerous sites and they all varied from 25%fail to 100% fail.

1.  Your response indicates you don't have a reliable connection to...  Well I don't know "where" because you don't say.  Since you don't appear to have a good link, please provide details about your observations and responses.  For example:
     a.  "ping 127.0.0.1"
           (1)  IP address from Reply
           (2)  Percent packet loss
           (3)  Average "round trip time" in milli-seconds
           (4)  Any error/info message received in place of a reply

Based on your response, I can only suggest you retest with "known" good working ethernet cable and port on your home router.

2.  You need to communicate reliably through your NIC (without significant packet loss) before you can even dream about getting on the internet.  Test how far you can get toward the internet before your communications start to break down.

3.  Let's scale back the effort...  Can the computer communicate reliably with your local area network's gateway (home router)?

Retest with the following commands (without the quotes and replace "<>" with the requested information):
     a.  "ping -n 20 127.0.0.1"
     b.  "ping -n 20 <your_computer's_IP_address>"
     c.  "ping -n 20 <your_local_gateway_address>"

My computer says it is connected at 100gbs but no pages will open, nore will any updates or p2p work.

4.  Probably 100 Mbps.  "No pages will open" from a browser?  What reason does it give (error/info message)?

[dhatura1]

a.  "ping -n 20 127.0.0.1"                                                       0% loss
     b.  "ping -n 20 <your_computer's_IP_address>"              0% loss
     c.  "ping -n 20 <your_local_gateway_address>"              0% loss

all 3  >>>>>>>>>>>>>     sent = 20, received = 20, lost = 0 (0% loss)

[Broni]

Run some basic steps....

Turn off computer. Disconnect router, and modem from power source for 30 seconds.
Power them back on.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew

Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml (doesn't work in Vista)
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF) (doesn't work in Vista):
http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.

[dhatura1]

is this driving you guys as crazy as it is me?
 I have done all of the above. I got google to load once and that was all. NOTHING again. The worst part is that this machine had xp before. And the same disk no less. so I know the errors do not lie in the xp installation disk, but where they do lie, I do not know.

[Broni]

According to "ping" results, you do have a connection.
What browser are you using?
Did you try another browser?
Did you try Safe Mode with Networking?

[dhatura1]

internet exploder..errr i mean explorer. is a fresh xp install so i havent installed anything else yet. and i tried safe mode w/networking. no go. it tries to load but never finishes. website found. waiting for reply... that's as far as it goes

[Broni]

Can you try Firefox, so we can see, if this is IE issue, or something else?
What AV program and firewall do you have there?

[dhatura1]

i usually have avast, zone alarm pro, malwarebytes, and prevx. I always disable windows firewall, automatic updates and security center, but have not done so yet. just have them turned off

[Broni]

Can you try Firefox, so we can see, if this is IE issue, or something else?

Then...

i usually have avast, zone alarm pro, malwarebytes, and prevx. I always disable windows firewall, automatic updates and security center, but have not done so yet. just have them turned off

what security programs do you have running right now?
Was your computer disconnected from the net while reinstalling Windows?

[dhatura1]

oh yeah. And win patrol. Ok i installed safari and firefox and still nothing

[dhatura1]

nothing running on it. It was never physically disconnected from the net

[Broni]

It was never physically disconnected from the net

You may have some baddies. On average, it takes only a few minutes for unprotected computer to get infected.

Read here: http://www.computerhope.com/forum/index.php/topic,46313.0.html
Start new topic here: http://www.computerhope.com/forum/index.php/board,7.0.html
Do NOT post any logs in THIS thread.

[dhatura1]

I think that that i may do is reinstall the os while disconnected. I have never gotten an infection like that, but i am running outta ideas

[Broni]

The only safe way to do it is to disconnect your ethernet cable, run clean Windows install.
Download SP2 on another computer, move it to this computer, install it, turn Windows firewall on and then and only then, download and install AV program , all Windows updates, etc.

[dahlarbear]

1.  If you're still there, can you:
     a.  Check connectivity to a known website (use ping without quotes):
          (1)  "ping 69.72.169.241"               ; access www.computerhope.com
          (2)  "ping 139.151.188.4"               ; access www.yosemite.com

     b.  Ensure name resolution correctly resolves domain name to IPv4 address (use ping and/or nslookup without quotes):
          (1)  "ping www.computerhope.com"    ; should reply from 69.72.169.241
          (2)  "ping www.yosemite.com"           ; should reply from 139.151.188.4
and/or
          (3)  "nslookup www.computerhope.com"
          (4)  "nslookup www.yosemite.com"

     c.  Use browser to access website by its known IPv4 address:
          (1)  Use web address "http://69.72.169.241"  without quotes
          (2)  Use web address "http://139.151.188.4"  without quotes

[dhatura1]

i Got it. The problem was in a faulty ethernat card. i reconfigured my router to block the lan line and added a wireless connection. I then disabled the device and was then able to get on and browse no problem. The wierd thing is that my device manager says the ethernet card was functioning properly.

[Broni]

Nice

[dhatura1]

thank you for all your help. i know it was a pain in the a#$. Did you ever get a chance to check out my other post?

[dahlarbear]

3.  Let's scale back the effort...  Can the computer communicate reliably with your local area network's gateway (home router)?

Retest with the following commands (without the quotes and replace "<>" with the requested information):
     a.  "ping -n 20 127.0.0.1"
     b.  "ping -n 20 <your_computer's_IP_address>"
     c.  "ping -n 20 <your_local_gateway_address>"

a.  "ping -n 20 127.0.0.1"                                                       0% loss
     b.  "ping -n 20 <your_computer's_IP_address>"              0% loss
     c.  "ping -n 20 <your_local_gateway_address>"              0% loss

all 3  >>>>>>>>>>>>>     sent = 20, received = 20, lost = 0 (0% loss)

i Got it. The problem was in a faulty ethernat card. i reconfigured my router to block the lan line and added a wireless connection. I then disabled the device and was then able to get on and browse no problem. The wierd thing is that my device manager says the ethernet card was functioning properly.

The weird thing is the ethernet card (hardware) is probably "good". Communicates successfully to LAN gateway with zero packet loss (using "ping" with twenty echo requests).

I'd look elsewhere for the problem...  Or at least take a closer look at the card (test more rigorously - maybe more ping requests with larger "buffer" size).

Resource conflict?