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Author Topic: Your system is infected! (Please help if you can)  (Read 55453 times)

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evilfantasy

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Re: Your system is infected! (Please help if you can)
« Reply #45 on: February 19, 2010, 08:27:33 AM »
Try the non-destructive recovery first.

KayleyBug

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    Re: Your system is infected! (Please help if you can)
    « Reply #46 on: February 19, 2010, 08:42:15 AM »
    F10 doesn't have the same options as the link you gave me said it should, but when starting up my laptop it says Press F11 for Emergency Recovery, should I do that?
    Do I need the CD we burned last night for this, or is that not necessary?

    evilfantasy

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    Re: Your system is infected! (Please help if you can)
    « Reply #47 on: February 19, 2010, 08:44:31 AM »
    You shouldn't need the CD and use the Emergency Recovery.

    KayleyBug

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      Re: Your system is infected! (Please help if you can)
      « Reply #48 on: February 19, 2010, 08:52:12 AM »
      Emergency Recovery just re-starts the computer. I don't see any options under F10 that seem to be for recovery. The only thing I can think of is to use the CD from last night and chose the 'set up Windows XP option', or take it to a computer repair place and ask them to recover it or wipe it for me?

      evilfantasy

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      Re: Your system is infected! (Please help if you can)
      « Reply #49 on: February 19, 2010, 08:54:23 AM »
      F10 might be different for your computer. Whatever you used to get to the boot menu.

      Do you have a friend you can borrow an install CD from.

      KayleyBug

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        Re: Your system is infected! (Please help if you can)
        « Reply #50 on: February 19, 2010, 09:10:57 AM »
        I think if I go to F10 and select File - Restore Defaults it'll do it? Wipe everything clean?
        But if I need an XP install CD to complete to process there's not much point, my laptop didn't come with one and everyone I can think of who might have a CD will only have Vista.

        MODIFIED: I can't find any way to restore factory settings using F9, F10 or F11.
        « Last Edit: February 19, 2010, 10:02:37 AM by KayleyBug »

        KayleyBug

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          Re: Your system is infected! (Please help if you can)
          « Reply #51 on: February 19, 2010, 10:27:54 AM »
          Using Task Manager and going to 'New Task' and then 'Browse' I seem to be able to browse through my folders, including C drive. I managed to access System Restore (despite many boxes coming up telling me things like 'wininit.exe - unable to locate component' etc) but the ONLY restore point was for yesterday, when I still had this problem. All my other restore points have vanished.

          Is there a way to access 'restory factory settings' this way? F11 is definitely supposed to be emergency recovery and should restore factory settings however nothing happens when I press F11 except that the computer re-boots.

          Malawarebytes is the ONLY thing I've managed to open without any error boxs appearing, which seems odd. I'll run it but I can't post the results log obviously.

          evilfantasy

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          Re: Your system is infected! (Please help if you can)
          « Reply #52 on: February 19, 2010, 12:39:04 PM »
          Try tapping the esc key and see if it brings up the boot options.

          KayleyBug

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            Re: Your system is infected! (Please help if you can)
            « Reply #53 on: February 19, 2010, 01:14:40 PM »
            It's ok my boyfriend tried running sfc /scannow and explorer.exe started without any errors but I don't know yet how permanent it will be.

            One thing that is wrong is the theme is the windows classic theme and that is the only available option whereas before I had the choice of Windows XP, Windows classic and Green.

            I've created a restore point now so at least I have that to go back to. What should I do next?

            evilfantasy

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            Re: Your system is infected! (Please help if you can)
            « Reply #54 on: February 19, 2010, 01:16:45 PM »
            What should I do next?

            Go to Microsoft Windows Update and get all critical updates. There will probably be a bunch.

            KayleyBug

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              Re: Your system is infected! (Please help if you can)
              « Reply #55 on: February 19, 2010, 01:29:04 PM »
              Critical updates installed. Still no proper XP theme, it all still looks like classic Windows. Should I install Service Pack 3 off the Microsoft site? (I have service pack 2 currently.)

              evilfantasy

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              Re: Your system is infected! (Please help if you can)
              « Reply #56 on: February 19, 2010, 01:45:15 PM »
              You may need to go into your settings and adjust the theme.

              Yes get SP3.

              KayleyBug

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                Re: Your system is infected! (Please help if you can)
                « Reply #57 on: February 19, 2010, 02:14:39 PM »
                The theme's dissapeared, classic is the only option. SP3 is slowly installing, I'll just download a new theme once everything else is sorted. After SP3 has installed what do you want me to do? Hopefully the desktop will still be there after re-booting!

                KayleyBug

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                  Re: Your system is infected! (Please help if you can)
                  « Reply #58 on: February 19, 2010, 03:47:12 PM »
                  SP3 has installed, XP theme is back :) Should I turn on Automatic Updates or just update periodically when I decide?

                  Let me know what you want me to do next.

                  evilfantasy

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                  Re: Your system is infected! (Please help if you can)
                  « Reply #59 on: February 19, 2010, 03:57:00 PM »
                  I would turn on Automatic Updates.

                  Run a virus scan. ;)