Software > Virus and spyware removal

Safe mode problem

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asds:
My Antivirus has found a virus but can't remove it because the file is in use. I entered Safe Mode, but the file it was still in use, so I couldn't delete it. My last hope was to enter Diagnostic Mode (via Msconfig), where no drivers, services etc. are loaded. But if I select this mode, I can't enter Safe Mode anymore. And I think the virus is responsible for this.

What can I do?

evilfantasy:
Prior to posting for help we ask that you please read and follow all instructions in the pinned topic titled Please read this before requesting malware removal help. Following the steps in the Guide will allow for us to quickly help you with specific fixes for your system.

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