username and password

[jmpohl]

I cannot get into my laptop because I do not remember my username and password.  Is there something I can do to get into the computer to change it.  Best Buy said they could do it, but only if it was purchased there, which it wasn't, so I am stuck without my laptop.  Can someone help me?  thanks

[Geek-9pm]

You can contact the manufacture. That have your personal details on file and they can help you after you give them your serial number and telephone number.

[Allan]

How is it possible to forget both your username and password?

[Geek-9pm]

Memory loss, also referred to as amnesia, is an abnormal degree of forgetfulness and/or inability to recall past events. Depending on the cause, memory loss may have either a sudden or gradual onset, and memory loss may be permanent or temporary. Memory loss may be limited to the inability to recall recent events, events from the distant past, or a combination of both. Although the normal aging process can result in difficulty in learning and retaining new material, normal aging itself is not a cause of significant memory loss unless there is accompanying disease that is responsible for the memory loss.
http://www.medicinenet.com/memory_loss/symptoms.htm