un-Smiley Central & the MyWebSearch Toolbar (Virus)

[Starwind51]

There's a company called Smiley Central and I think they have the best smilies, and they're free, but originally you had the option of getting the MyWebSearch toolbar or not and I always refused it.  Then one day I needed to re-install Smiley Central and the MyWebSearch toolbar came with it automatically.  You couldn't get your smilies unless you got the toolbar.

One day I found I had a virus called something like MyWebSearch, and I wondered, is that the Smiley Central thing or something else?  Eventually I noticed it was actually called something else and the Symantec people helped me get rid of it.

Now I have RoadRunner and they assured me the CA Antivirus service that comes free with RoadRunner is very secure and I don't need Symantec anymore, so I let my subscription run out and switched to CA a few months ago.

A few days ago I got a pop up from CA antivirus saying I had the MyWebSearch virus.  The number of locations of the virus kept going up, to 138.  Meanwhile, I ran a full scan of my computer and that section of the CA antivirus found 42 locations, of which 38 were quarantined.  I didn't understand why one window said 138 location, another said 42, and why only 38 were quarantined.  I called RoadRunner tech support while this 5 hour scan was in progress and their only suggestion was to wait for the scan to finish and call back in 24 hours if I still had a problem.  They said they might put me through to CA at that time.

24 hours later they said all RoadRunner subscribers were having the problem and CA was still working on a way to resolve the issue. 

I had deleted the items in Quarantine because they all seem to have addresses starting with MyWebSearch etc, and only the extentions were different.  But when I got up a pop up saying C:\SystemInformation MyWebSearch was in Quarantine, I started wondering what exactly I had deleted.  The Dll module is no longer available - I thought that was something Symantec used to check your computer. 

1) Was I wrong about what Dll is? 
2) What would have happened if I had deleted a file called SystemInformation if it had the MyWebSearch virus in it? 
3) What else are you supposed to do with items in Quarantine if not deleting them?
4) Are there two separate things, a legit MyWebSearch toolbar and a virus?
5) Is there a way to get SmileyCentral smilies without the toolbar (at all, not just hiding it from sight)?
6) What do you think of CA as an antivirus, etc. provider?

When looking in my Control Panel's Add/Delet Program listings I can't find MyWebSearch or Smiley Central listed, and nothing is happening when I click to view that toolbar.  How else can I find it?

[SuperDave]

Hello  and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

SUPERAntiSpyware

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

Download SuperAntispyware Free Edition (SAS)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:

•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•Please leave the others unchecked

•Click the Close button to leave the control center screen.

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post
==================================
Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
========================================
Please download: HiJackThis to your Desktop.

• Double Click the HijackThis icon, located on your Desktop.
  
• By Default, it will install to: C:\Program Files\Trend Micro\HijackThis
• Accept the license agreement.
• Click the Open the Misc Tools section button.
  
• Place a checkmark beside Calculate MD5 of files if possible. Then, click Back.
  
• Click Do a System Scan and Save a Logfile. Or, if you see a white screen, click Scan.
  
• Please post the log in your next reply.