Don't know what's wrong..

[curefreak]

Somehow it says i have a virus but it's from those pop ups that aren't from the anti-virus programs that i have installed and they want me to pay for their services so i think they are shady.

I have run anti-spyware and anti-virus and it cannot find anything.

But the pop ups i've been getting say i have this Trojan-Bnk.Win.32. keylogger.Gen. so i'm not sure if it's a real virus.

I also don't know how i got this problem cause i have a firewall and anti-virus installed and i wasn't downloading anything or at a un-safe site.

[drummer]

Hello. Your comment has been removed. Please do not post in this section unless you need help. Thanks! ~DragonMaster Jay

[Dr Jay]

Hello curefreak.

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Once you have accomplished that, please post the log back here for my review. If ComboFix will not run, please let me know.