Wow not sure where to start, computer keeps shutting down and restarting

[MelindaW]

Okay so back in January my daughter was using computer on Myspace and after clicking on a bands page and viewing pics the computer started making a ding dong ding dong noise and then the page ( IE) closed and my screen went blue and then the pop up started with the fake ( I have seen and cleaned it up before) virus infections asking me to download the anti virus software to remove such detections. I did not do it but as I have learned previously it does not matter if I download it or not. I immediately used Windows Defender and it would let me scan for a while and then when the threats popped up in the scan my computer would shut down ( normal mode). So I restarted in safe mode and the end result was the same ( shut down and restart on its own). So I went to Microsoft for some help. I removed WD and used the Microsoft Security essentials and the same thing happened when I tried several times to scan the pc in both normal and safe mode. I got frustrated after days of not being able to fix it on my own that I decided to a system recovery not restore. I had backed up all my files before doing so only to find out that I did not have a backup disk for windows because it came preloaded on my pc. So when I was in DOS ( black screen with all the files only a techie would understand) I saw some "partition" errors. Found a website for that and think I fixed that part.

Yet the computer still kept shutting down and restarting. I moved so all my stuff was in storage and I just now got all of pc stuff back out and decided to try and fix it. I have landed here. So I removed all of my antispyware/malware and virus software off my computer I thought and read your "read first thread about removing viruses" I downloaded the Avast and started the scan. The scan quit ( at least not shut down yet) and gave me and error
"some files could not be scanned" and when it quit I got a talking message from Microsoft security essentials ( I thought I had removed) saying that the scan has finshed and this was the result of that.

Trojan:Win32/Fakeinit
Trojan:Win32/Malat
Program:Win32/PowerRegScheduler
It says all 3 have been removed but also says my computer might be at risk because I have not scanned my computer in a while. 

So I am not sure what to do next?

Compaq Presario
Intel Celeron CPU 2.53GHz 376 MB of RAM
Microsoft Windows XP Home Edition SP3

[MelindaW]

Not trying to bump my topic I am following the steps in this topic http://www.computerhope.com/forum/index.php/topic,46313.0.html and repoting my logs for more information about my issue. I had no option to modify the post. So I had to reply

SAS Log file
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/27/2010 at 07:46 PM

Application Version : 4.35.1002

Core Rules Database Version : 4858
Trace Rules Database Version: 2670

Scan type       : Complete Scan
Total Scan Time : 01:47:47

Memory items scanned      : 401
Memory threats detected   : 0
Registry items scanned    : 4277
Registry threats detected : 0
File items scanned        : 94151
File threats detected     : 9

Adware.IEPlugin
   C:\WINDOWS\lu.dat

Adware.Tracking Cookie
   C:\Documents and Settings\Guest\Cookies\[email protected][1].txt
   C:\Documents and Settings\Guest\Cookies\guest@atdmt[1].txt
   C:\Documents and Settings\Guest\Cookies\guest@doubleclick[2].txt
   C:\Documents and Settings\Guest\Cookies\guest@fastclick[1].txt
   C:\Documents and Settings\Guest\Cookies\guest@interclick[2].txt
   C:\Documents and Settings\Guest\Cookies\[email protected][1].txt
   C:\Documents and Settings\Guest\Cookies\guest@overture[1].txt

Rogue.Agent/Gen-Nullo[DLL]
   C:\WINDOWS\ARONZ.DLL


Malware Log
Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4043

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

4/27/2010 9:43:26 PM
mbam-log-2010-04-27 (21-43-26).txt

Scan type: Quick scan
Objects scanned: 139583
Time elapsed: 13 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Common\_helper.sig (Malware.Trace) -> Quarantined and deleted successfully.

[MelindaW]

HJT Log File

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:27:25 PM, on 4/27/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Trend Micro\HijackThis\sniper.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q304&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=presario&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=presario&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://zoomtown.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=presario&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1264286990578
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1264293486015
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agrsmsvc.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 5547 bytes

[truenorth]

Melinda W, You have done an excellent job of detailing the preliminaries that led to your problem and also seem to have followed the actions of presenting the required logs. This particular forum is serviced by a very limited number of qualified experts and only they give advice here. So hopefully your patience will be soon rewarded and one will be along to assist you. truenorth

[MelindaW]

Thank you for your response. I am actually starting to think this is NOT a virus thing going on with my PC, I think I am missing some files for windows or something. When I did the recovery not restore I had to install some files from microsoft's website and I am thinking maybe I am still missing some files. I will sit back and wait.

[SuperDave]

Hello  and welcome to

Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you suspect that something is incorrect with the files on your computer you can try this, if you have the OS disk.

If so, place it in your CD ROM drive and follow the instructions below:
•Click on Start > Run and type sfc /scannow then press Enter (note the space between scf and /scannow)
*Let this run undisturbed until the window with the blue  progress bar goes away
SFC - Which stands for System File Checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
=====================================
Download Disable/Remove Windows Messenger to the desktop to remove Windows Messenger.

Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Unzip the file on the desktop. Open the MessengerDisable.exe and choose the bottom box - Uninstall Windows Messenger and click Apply.

Exit out of MessengerDisable then delete the two files that were put on the desktop.

=====================================
Open HijackThis and select Do a system scan only

Place a check mark next to the following entries: (if there)

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe


Important: Close all open windows except for HijackThis and then click Fix checked.

Once completed, exit HijackThis.
========================================
Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Rename ComboFix.exe to commy.exe before you save it to your Desktop
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console[/list]

Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you.  Please include the contents of C:\ComboFix.txt in your next reply.

If you have problems with ComboFix usage, see How to use ComboFix