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Author Topic: Screen of Death  (Read 12618 times)

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Screen of Death
« on: April 28, 2010, 03:16:54 PM »
When i work  the blue screen appeared and re-boot the computer. After turn-on appeared the following message (image of message)
 


Previously when using XP. And a problem arose. i download and use the program WinDbg size 13 MB and Symbol Packages  193 MB to Analysis   Minidump  file
Do the same procedure applies to Windows 7. As well as i use the same files that I used for XP ( WinDbg  & Symbol Packages )


@@

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Re: Screen of Death
« Reply #1 on: April 28, 2010, 03:40:09 PM »
 I carried out the same steps for  question Blue Screens ----  alexma

Dump File         : 042810-24960-01.dmp
Crash Time        : 28/04/2010 09:40:19 م
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0x708cc2d0
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x8e07223c
Caused By Driver  : kl1.sys
Caused By Address : kl1.sys+3e23c
File Description  : Kaspersky Unified Driver
Product Name      : Kaspersky Anti-Virus
Company           : Kaspersky Lab
File Version      : 6.4.0.9
Processor         : 32-bit
Computer Name     :
Full Path         : C:\Windows\Minidump\042810-24960-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600

@@

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Re: Screen of Death
« Reply #2 on: April 29, 2010, 09:33:34 AM »
The problem appeared again and the report is
==================================================
Dump File         : 042910-24039-01.dmp
Crash Time        : 29/04/2010 04:53:02 م
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0x00000199
Parameter 2       : 0x00000002
Parameter 3       : 0x00000001
Parameter 4       : 0x82a1771e
Caused By Driver  : halmacpi.dll
Caused By Address : halmacpi.dll+371e
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Computer Name     :
Full Path         : C:\Windows\Minidump\042910-24039-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
==================================================


Azzaboi



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Re: Screen of Death
« Reply #3 on: April 29, 2010, 11:44:22 AM »
You can rule out it being your OS or hard drive corruption.

"IRQL_NOT_LESS_OR_EQUAL" is a memory address error.

Most commonly it is the CPU overheating. A close second would be bad RAM. The first thing I would do if you have this issue is to run the machine till it gives you that error, then immediately reboot it, go into the BIOS and check the CPU temperature. 3/5 times it will be way too hot. You need to clean fans from dust including the CPU, ensure they are all working, getting a good airflow.

This Stop message indicates that a kernel-mode process or driver attempted to access a memory address to which it did not have permission to access.

I would get a memory check tool like Microsoft Windows Memory Diagnostic:
http://oca.microsoft.com/en/windiag.asp

Boot up running a memory test. Test for corrupted/damaged memory. This might take a while, if any issues, remove the memory and test by adding one each time. For safety when opening your computer - Leave it plugged in but turned off at the wall (this gives a ground line), hold the power button to drain excess power in the supply (this prevent power still being in the system). Careful when handling RAM and anti-static yourself by at least touching the metal area of the case. I believe this would be your issue, if not overheating.

Other reasons for that blue screen could be incompatible software used, out-dated BIOS not compatible with the hardware, etc. Update your BIOS and ensure applications are compatible. From your error messages I don't believe this is the case. More than likely it's memory.
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Allan

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Re: Screen of Death
« Reply #4 on: April 29, 2010, 11:52:09 AM »
Actually the most common cause of that error is bad, missing, conflicting, or corrupt drivers. The proper first troubleshooting step is to update all key drivers (video, audio, NIC - even mouse & keyboard if applicable) and check for a bios flash.

@@

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Re: Screen of Death
« Reply #5 on: April 30, 2010, 04:43:41 AM »
Well. Thank you Allan   &   Azzaboi   I really need help now
1-
Quote
Actually the most common cause of that error is bad, missing, conflicting, or corrupt drivers. The proper first troubleshooting step is to update all key drivers (video, audio, NIC - even mouse & keyboard if applicable)
I carried out since the period of time close. But now I repeated that
Quote
and check for a bios flash.
   ???   ؟؟
2-
Quote
check the CPU temperature
I usually do that and I did not see anything abnormal and the picture attached to measure temperature after 2 hours of work by a program SIW


Quote
I would get a memory check tool like Microsoft Windows Memory Diagnostic:
http://oca.microsoft.com/en/windiag.asp
In Windows 7. Program exists. When start-up > press the button F8 shows the  computer  Repair option within Windows Memory Diagnostic  or press del  during start-up
i make  Memory Diagnostic  : no problem
 ??? ???





@@

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Re: Screen of Death
« Reply #6 on: May 01, 2010, 04:41:22 PM »
Are there any new proposals ???

Broni


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Re: Screen of Death
« Reply #7 on: May 01, 2010, 08:35:14 PM »
It may be helpful to see more dump reports...

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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Re: Screen of Death
« Reply #8 on: May 02, 2010, 02:26:12 AM »
hi Broni
I sent earlier 2 reports by ( BlueScreenView ) Post No. 2  &   3

Broni


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Re: Screen of Death
« Reply #9 on: May 02, 2010, 08:48:51 AM »
Does it mean, you had two BSODs only?

@@

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Re: Screen of Death
« Reply #10 on: May 02, 2010, 12:16:49 PM »
Quote
Does it mean, you had two BSODs only?
yes  2 times
I  restore my system to an earlier date by Norton Ghost 15
I hope I will not be the problem. Hard ware problem. I now wait for what shall I do

Broni


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Re: Screen of Death
« Reply #11 on: May 02, 2010, 12:20:15 PM »
Well, it's really hard to diagnose a problem from two BSODs.
I'd wait and see, if it'll happen again.

@@

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Re: Screen of Death
« Reply #12 on: May 02, 2010, 12:23:11 PM »
OK thanks  a lot  Broni
i wait another report 

Broni


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Re: Screen of Death
« Reply #13 on: May 02, 2010, 12:31:40 PM »
We'll be around :)

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Re: Screen of Death
« Reply #14 on: May 02, 2010, 01:54:51 PM »
there is new report
==================================================
Dump File         : 050210-30513-01.dmp
Crash Time        : 02/05/2010 10:12:30 م
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0xafaf4faf
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x8e44223c
Caused By Driver  : kl1.sys
Caused By Address : kl1.sys+3e23c
File Description  : Kaspersky Unified Driver
Product Name      : Kaspersky Anti-Virus
Company           : Kaspersky Lab
File Version      : 6.4.0.9
Processor         : 32-bit
Computer Name     :
Full Path         : C:\Windows\Minidump\050210-30513-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
==================================================