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Author Topic: virus keeping user from start-up screen  (Read 2868 times)

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jriles

    Topic Starter


    Greenhorn

    virus keeping user from start-up screen
    « on: May 13, 2010, 01:45:06 PM »
    Some type of virus has caused the following problem: After log-in, an Anti-Virus Protection program immediately downloads and scans for viruses, followed by a window that asks for registration. I understand that this is bogus and some type of Ad-ware or Malware, but I can't seem to get past that scan or registration screen to any kind of start menu. Neither window has a close button, and although I was able to finally close the window using "alt + f4", my Start toolbar is nowhere to be found. I tried the "ctrl + esc" as well as the windows button to no avail. I can't seem to take a step toward removing this virus without at least getting to the Start menu. Any suggestions?