virus, trojans, malware, I'm in trouble

[looneyapu]

While crusing the internet yesterday I visited a site that stopped me in my tracks. 

I have windows 7 and Norton 2010 antivirus installed.  Whatever I got into really must be bad.  My virus protection stopped working.  Something called "system tools" keeps popping up.  It tells me I have 26 different viruses, trojans and malware on my pc and says I need to pay $50 to reomove them.  The fee is for using their program I assume.

Thinking I could deal with it myself I tried to connect to the internet and find help.  My computer locked up.  I had to do a hard boot.  When I started up my pc again I was asked what mode I wanted to start in.  I picked safe mode.  Now some of my icons are gone, my background is gone, and no matter how hard I try I cannot get onto the internet.  System tools are popping up every two seconds telling me I need to either fix the problems or continue and be unsafe. 

Basically at this point I can do nothing on my pc.  I cannot connect to the internet, I can't do anything. 

I would rellay appreciate some help.

[Dr Jay]

Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

• Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

First
ISOBurner this will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic.  Instructions

Second

• Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  
• When downloaded double click and this will then open ISOBurner to burn the file to CD
• Reboot your system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps here

• Your system should now display a REATOGO-X-PE desktop.
• Double-click on the OTLPE icon.
  
• When asked "Do you wish to load the remote registry", select Yes
  
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  
• OTL should now start. Change the following settings

• Change Drivers to Non-Microsoft
  
• Press Run Scan to start the scan.
  
• When finished, the file will be saved  in drive C:\_OTL\MovedFiles
  
• Copy this file to your USB drive if you do not have internet connection on this system
• Please post the contents of the OTL.txt file in your reply.

[/list]