Application cannot be executed, file is infected.

[Aphrod]

 

Today I started getting popups from Windows Security Alert that say "Application can not be executed. The file ****.exe is infected. Would you like to activate your antivirus now?" and I can't open any programs I'm also getting random pornography popups now.. If anyone could help it would be GREATLY appreciated.

and I can't post a SUPERAntiSpyware or MBAM log because my computer doesn't allow me to open those programs. I can't even go into add or remove programs.

[Dr Jay]

Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

• Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not attach logs or post them in Quote/Code boxes unless requested.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.

[Aphrod]

When I go to download it it says it's not compatible with my OS and I need Windows 2000 or XP

[Dr Jay]

Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  
• Copy and paste the entire report in your next reply.

[Aphrod]

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4144

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

5/26/2010 1:39:10 AM
mbam-log-2010-05-26 (01-39-10).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 355964
Time elapsed: 1 hour(s), 52 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\jqhckmtx (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Kyle\AppData\Local\exgbmshuv\uvvkxgwtssd.exe (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

[Dr Jay]

Please run a free online scan with the ESET Online Scanner

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic

[Aphrod]

I've tried for hours trying to get it to work, when I try to install it it says "Can not get update. Is proxy configured?"

[Dr Jay]

Please do a scan with Kaspersky Online Scanner

Click on the Accept button and install any components it needs.

• The program will install and then begin downloading the latest definition files.
• After the files have been downloaded on the left side of the page in the Scan section select My Computer.
  
• This will start the program and scan your system.
• The scan will take a while, so be patient and let it run.
• Once the scan is complete, click on View scan report
  
• Now, click on the Save Report as button.
  
• Save the file to your desktop.
• Copy and paste that information in your next post.

[Aphrod]

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
 Thursday, May 27, 2010
 Operating system: Microsoft Windows Vista Home Premium Edition, 64-bit Service Pack 2 (build 6002)
 Kaspersky Online Scanner version: 7.0.26.13
 Last database update: Thursday, May 27, 2010 00:19:03
 Records in database: 4177357
--------------------------------------------------------------------------------

Scan settings:
   scan using the following database: extended
   Scan archives: yes
   Scan e-mail databases: yes

Scan area - My Computer:
   C:\
   D:\
   E:\
   F:\

Scan statistics:
   Objects scanned: 246628
   Threats found: 1
   Infected objects found: 3
   Suspicious objects found: 0
   Scan duration: 05:11:13


File name / Threat / Threats count
C:\Users\Kyle\Downloads\mmBOT.546.rar   Infected: not-a-virus:AdWare.Win32.Maxifiles.ad   3

Selected area has been scanned.

[Dr Jay]

To manually create a new Restore Point

• Go to Control Panel and select System and Maintenance
  
• Select System
  
• On the left select Advance System Settings and accept the warning if you get one
  
• Select System Protection Tab
  
• Select Create at the bottom
  
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• Go back to the System and Maintenance page
  
• Select Performance Information and Tools
  
• On the left select Open Disk Cleanup
  
• Select Files from all users and accept the warning if you get one
  
• In the drop down box select your main drive i.e. C
• For a few moments the system will make some calculations
• Select the More Options tab
  
• In the System Restore and Shadow Backups select Clean up
  
• Select Delete on the pop up
  
• Select OK
• Select Delete

You are now done

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start
  button to begin the process. Depending on how often you clean temp
  files, execution time should be anywhere from a few seconds to a minute
  or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

==

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[Aphrod]

 Results of screen317's Security Check version 0.99.4 
 Windows Vista  (UAC is enabled)
 Out of date service pack!!
 Internet Explorer 8 
``````````````````````````````
Antivirus/Firewall Check:
 Windows Firewall Enabled! 
 avast! Free Antivirus   
 Norton Internet Security (Symantec Corporation) 
 Antivirus up to date! 
```````````````````````````````
Anti-malware/Other Utilities Check:
 Malwarebytes' Anti-Malware   
 CCleaner     
 Java(TM) 6 Update 17 
 Out of date Java installed!
 Adobe Flash Player 10.0.32.18 
Adobe Reader 8.1.4
Out of date Adobe Reader installed!
````````````````````````````````
Process Check: 
objlist.exe by Laurent
 Norton ccSvcHst.exe
 Windows Defender MSASCui.exe
 Windows Defender MSASCui.exe   
 Alwil Software Avast5 AvastSvc.exe 
 Alwil Software Avast5 AvastUI.exe 
````````````````````````````````
DNS Vulnerability Check:
 GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````

I'm not sure why it says Norton, I tried to uninstall that but it never worked all the way and I get 2 pop ups from it every time I start my computer.

and Thank you very much! 

[Dr Jay]

Please consider updating to Windows Vista Service Packs 1 & 2.
Windows Vista Service Packs 1 & 2 contain all the updates released since the first release plus support for new types of hardware and emerging hardware standards.
It is now available via Windows Update or as a standalone installation here.

========

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

========================

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft.  To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

See this page for more info about malware and prevention.