Word problem

[High1]

Hello

I had a power cut yesterday which shut down my PC (Win XP).

The PC now takes a while to start up, but I can log-in to Windows and I can open, after a fashion, my software - except for Word.

When I try to open Word it tries to reinstall it. I then get a couple of error messages depending on what I am trying to do. If I go to 'Help and Support', I get the following:

The application or DLL C:\Windows\system32\hhctrl.ocx is not a valid Windows image.
Please check against against your installation diskette.

If I try to reinstall Word using the installation CD, I get:

Error 2330. Setup cannot get attributes for file C:\Documemts and Settings\All Users.Windows\Start Menu\Programs\Microsoft Office. Verify that the file exists in your system and that you have sufficient permissions to update it.

Another error I get is this:

When trying to repair MS Word I get the following message: Error 1304. Verify you have
access to MSTore10.AW. There IS an MStore10 file (it's an Answer Wizard file).

Any help would be appreciated.

Steve

[nonewhatsoever]

Having the same problem.  Kind of.  Except I don't have an installation CD.

Sorry this isn't helpful.  At all.

[Allan]

First thing you should do is boot to the Recovery Console and run chkdsk /r. Let's see what happens after that.

[pcs365_2]

Hi,

Please goto the below link and download the quick fix.
        http://support.microsoft.com/kb/925902
Because I had the same problem and it worked for me.

Good luck...

[patio]

Hi,

Please goto the below link and download the quick fix.
        http://support.microsoft.com/kb/925902
Because I had the same problem and it worked for me.

Good luck...

Why would you suggest a fix for remote execution flaw in printer drivers ? ?
This is clearly not the issue here...

We don't mind you trying to assist but this is far from the 1st time you have provided questionable advice.

High1 you can safely ignore the above Post...

On top of that you may be infected...but try Allans advice 1st and report back and we'll go from there...
patio.

[High1]

Hello

I think that seems to have done it.

I ran the Recovery Console and get the following: CHKDSK found and fixed one or more errors on the volume. I then started Windows and double-clicked on Word to open it. It looked as if it wanted me to reinstall Word, but then brought to the fore a document (recovered) that I thought I might have lost as a consequence of the power switch-off.

I actually have two O/S (Pro and Home). I can't use the Recovery on the Pro edition, because I can't remember the admin password, but thaanks for all your help.

Steve

[Allan]

Glad it seems to be sorted out.

[rthompson80819]

That's a good reason to buy a UPS.  Besides battery back in case of power outages they almost always have very good surge protection.

And you don't need a big expensive one for most average use, just one that will keep it running for 10-15 minutes.  That will keep it running for short power outages or allow you to shut down properly if it seems like the outage will be a longer one.