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Author Topic: Word problem  (Read 1570 times)

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High1

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    Hopeful

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    Word problem
    « on: June 01, 2010, 02:32:19 AM »
    Hello

    I had a power cut yesterday which shut down my PC (Win XP).

    The PC now takes a while to start up, but I can log-in to Windows and I can open, after a fashion, my software - except for Word.

    When I try to open Word it tries to reinstall it. I then get a couple of error messages depending on what I am trying to do. If I go to 'Help and Support', I get the following:

    The application or DLL C:\Windows\system32\hhctrl.ocx is not a valid Windows image.
    Please check against against your installation diskette.

    If I try to reinstall Word using the installation CD, I get:

    Error 2330. Setup cannot get attributes for file C:\Documemts and Settings\All Users.Windows\Start Menu\Programs\Microsoft Office. Verify that the file exists in your system and that you have sufficient permissions to update it.

    Another error I get is this:

    When trying to repair MS Word I get the following message: Error 1304. Verify you have
    access to MSTore10.AW. There IS an MStore10 file (it's an Answer Wizard file).

    Any help would be appreciated.

    Steve

    nonewhatsoever



      Rookie

      Re: Word problem
      « Reply #1 on: June 01, 2010, 04:49:02 AM »
      Having the same problem.  Kind of.  Except I don't have an installation CD.

      Sorry this isn't helpful.  At all.

      Allan

      • Moderator

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      Re: Word problem
      « Reply #2 on: June 01, 2010, 06:00:51 AM »
      First thing you should do is boot to the Recovery Console and run chkdsk /r. Let's see what happens after that.

      pcs365_2



        Beginner

        Thanked: 11
        Re: Word problem
        « Reply #3 on: June 01, 2010, 07:38:05 AM »
        Hi,

        Please goto the below link and download the quick fix.
                http://support.microsoft.com/kb/925902
        Because I had the same problem and it worked for me.

        Good luck...
        PCS365.2
        Bangalore.

        patio

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        Re: Word problem
        « Reply #4 on: June 01, 2010, 07:54:05 AM »
        Hi,

        Please goto the below link and download the quick fix.
                http://support.microsoft.com/kb/925902
        Because I had the same problem and it worked for me.

        Good luck...

        Why would you suggest a fix for remote execution flaw in printer drivers ? ?
        This is clearly not the issue here...

        We don't mind you trying to assist but this is far from the 1st time you have provided questionable advice.

        High1 you can safely ignore the above Post...

        On top of that you may be infected...but try Allans advice 1st and report back and we'll go from there...
        patio.
           
         
        " Anyone who goes to a psychiatrist should have his head examined. "

        High1

          Topic Starter


          Hopeful

          Thanked: 2
          Re: Word problem
          « Reply #5 on: June 01, 2010, 01:05:09 PM »
          Hello

          I think that seems to have done it.

          I ran the Recovery Console and get the following: CHKDSK found and fixed one or more errors on the volume. I then started Windows and double-clicked on Word to open it. It looked as if it wanted me to reinstall Word, but then brought to the fore a document (recovered) that I thought I might have lost as a consequence of the power switch-off.

          I actually have two O/S (Pro and Home). I can't use the Recovery on the Pro edition, because I can't remember the admin password, but thaanks for all your help.

          Steve

          Allan

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          Re: Word problem
          « Reply #6 on: June 01, 2010, 01:12:19 PM »
          Glad it seems to be sorted out.

          rthompson80819



            Specialist

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          • Experience: Experienced
          • OS: Windows 7
          Re: Word problem
          « Reply #7 on: June 01, 2010, 08:54:24 PM »
          That's a good reason to buy a UPS.  Besides battery back in case of power outages they almost always have very good surge protection.

          And you don't need a big expensive one for most average use, just one that will keep it running for 10-15 minutes.  That will keep it running for short power outages or allow you to shut down properly if it seems like the outage will be a longer one.