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Author Topic: Computer crashing (because of antivirus?)  (Read 1567 times)

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JamesBont

  • Guest
Computer crashing (because of antivirus?)
« on: July 18, 2005, 05:29:24 PM »
Hi,

I'm currently faced with a huge problem.  My computer has been giving me the BSOD for days now, with a whole host of errors.  The current one says:

"A device driver attempting to corrupt the system has been caught.  The faulty driver currently on the kernel stack must be replaced with a working version"

It then has reference to SAVRT.SYS, which I have already found is part of Norton Antivirus.

My antivirus is slightly out of date, and I wanted to uninstall it and try a different version of norton I have, but I can only start up my computer in safe mode.  When I do this, it won't let me uninstall, because it says the uninstaller won't run in safe mode.

Does anyone have any advice? I really appreciate it.

Raptor

  • Guest
Re: Computer crashing (because of antivirus?)
« Reply #1 on: July 18, 2005, 05:33:26 PM »
1. Why do you think your virus scanner is at fault?
2. Has it found any viruses?
3. Have you recently installed new hardware?
4. Have you recently installed new software?
5. Have you scanned for spyware?
6. What are your system specifications?


Try the following:

1. Before Windows XP loads, press F8
2. Select Last known good configuration from the list and press Enter.

JamesBont

  • Guest
Re: Computer crashing (because of antivirus?)
« Reply #2 on: July 18, 2005, 05:43:10 PM »
1. Why do you think your virus scanner is at fault?  

A couple weeks ago when this started, I believe it was in the middle of running a scan.  Also, the blue screen gave me "savrt.sys", which when searching google, I found is associated with norton antivirus.

2. Has it found any viruses?

The online scans I have tried have not found any viruses.  I also tried the malicious hardware removal tool.

3. Have you recently installed new hardware?

No new hardware, unless sticking USB keys in my computer would do that.

4. Have you recently installed new software?

I can't think of any.

5. Have you scanned for spyware?

Yes, nothing was found.

6. What are your system specifications?

Windows XP home edition, service pack 2
Pentium 4 2.20GHz, 512 MB RAM
NVIDIA GeForce4 Ti 4400
Logitech mouse/keyboard

I realize that's bare-bones.  I have no idea what all I need to let you know or how to get it.


Mac

  • Guest
Re: Computer crashing (because of antivirus?)
« Reply #3 on: July 18, 2005, 11:41:47 PM »
From Symantec:

Please be aware that this issue can occur if the Symantec Redirector is not
updated in your computer. I suggest that you please update Symantec
Redirector in your computer. Symantec Redirector (Symredir) is a set of
shared network drivers that allow Norton AntiVirus and other Norton products
to filter incoming and outgoing data for malicious or undesired content.

The Redirector intercepts data coming into, or leaving your computer, and
redirects it to a temporary location on your hard drive where it processes
the data, and then sends the data to its intended destination. For
information on this subject, please refer to the document provided below
that will assist you in updating Symantec Redirector files in your computer.
Please click on the link provided below to view the document:

Title: 'How to update the Symantec Redirector files'
Document ID: 2002051610084213
Web URL: http://service1.symantec.com/Support/sharedtech.nsf/docid/2002051610084213

I also suggest that you please update Symevent files in your computer.
Several files make up the module known as Symevent. Symevent is used by many
different Symantec programs in all versions of Windows and is updated
periodically. Symevent files are low-level drivers that are used by many
different Symantec programs in all versions of Windows, and they are updated
periodically. When you install current Symantec software, these files will
normally be updated. For information on this subject, please refer to the
document provided below:

Title: 'How to update the Symevent files'
Document ID: 1998081213371213
Web URL: http://service1.symantec.com/Support/sharedtech.nsf/docid/1998081213371213

If you take Norton OUT of the msconfig start-up list whilst in safe mode you should then be able to boot to the desktop and remove and re-install the program.

I use AVG Free Home Edition after having too many problems with Norton.

Which version of NAV do you have?

Is there a virus on any of your USB keys?