Help: Several problems I believed caused by an infection long ago

[Dr Jay]

Please open Notepad and enter in the following:

Code: [Select]

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\mnmsrvc]
"Start"="0x4"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\mnmsrvc]
"Start"="0x4"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\mnmsrvc]
"Start"="0x4"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\mnmsrvc]
"Start"="0x4"
Then, click File > Save as...
Save as disablePure.reg to your Desktop.
Choose Save as type... All Files.
Click Save.

Then, exit Notepad.

Double-click on disablePure.reg, and confirm the prompt.

Then, reboot your computer and see if it gives any more issues at Winlogon.

[SkaterGirl91]

I did what you said but the same thing happened. I don't know if it will help but here is a shot of the exact message that pops up on the Log On Screen....



(my other thread is here but no one has answered yet http://www.computerhope.com/forum/index.php/topic,106340.0.html )

[recovering disk space - old attachment deleted by admin]

[Dr Jay]

Can you remove the program without anything happening to your Internet connection?

[SkaterGirl91]

Linksys no I can't, because is my family router. I did hesitantly uninstall and reinstall it when no one else was using it though..didn't work....As for Pure Networks Platform Service I honestly don't know what it is or if it has to do with my internet.   

[Dr Jay]

Try to remove the Pure Networks program, and see if that helps anything.

[SkaterGirl91]

Do you know how to do that? It's not in add/remove programs and if I try to just delete C:\Program Files\Common Files\Pure Networks Shared\ its says Access denied to files there.

Edit: This is unrelated to the other thing but

I just got my system restore tab back and system restore opens up!!!!  It currently doesn't have any points saved...I followed these instructions...


http://forum.soft32.com/windows/System-Restore-Tab-Missing-ftopict318903.html

[Dr Jay]

How did you uninstall it before?

[SkaterGirl91]

I didn't unistall Pure Networks Platform Service before. I uninstalled my Linksys Easylink Advisor/Router cd because its not working (well the actual router so other people can be the net is but the advisor isn't) and that same Pure Networks Platform Service pops up so I just unistalled the Linksys advisor and reinstalled it but I got the same errors....I don't ever remember installing anything called Pure Networks Platform Service but I thought maybe it was something to do with my Linksys.

[Dr Jay]

I see. So have you reinstalled the Pure Networks Platform Service?

If not, try to reinstall the Pure Networks Platform Service, as this may resolve the error.

[SkaterGirl91]

Iv never done any thing with Pure Networks Platform Service. I don't know how to unistall it. I did uninstall and reinstall my Linksys.

[Dr Jay]

Right. But are you able to install the Pure Networks...?

[SkaterGirl91]

No 

[Dr Jay]

Please go here: http://homesupport.cisco.com/en-us/wireless/linksys/

Enter your model number and try to find the download for Pure Networks.

Let me know if you see it or not.