cant access internet

[mxs8770]

hey guys i cant access the internet thru my desktop or any other way but thru my control panel and click on technical support.

what happend is that i was downloading some software from reviews and free downloads web site. and my anit-viruse  popped up with a warning saying that new software was being installed or that i was getting a viruse, i didnt really know what i was doing and i pressed the button that said "clean"  and then it dissappear, so i realized i made a mistake so i went to download it again and thats when i realized that i couldnt log in. what do i do now ? please help me!!! pretty please

[Fed]

Can you start in safe mode + networking then
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

[Miriam]

well i logged into my computer in safe mode but it still didnt work. i went to search for it and it says "Program not found" what do i do now?

[mxs8770]

ohhh yeah and i did scan it for everything and i still cant access it

[Raptor]

You should try installing the following programs if you have not allready:

Virus scanners
AVG Free
-- Anti virus scanner


Anti spy/malware
Microsoft Antispyware
-- Anti spyware scanner. Windows XP Home and Professional only.
Spybot Search & Destroy
-- Anti spyware scanner
Adaware SE Personal
-- Anti spyware scanner

Firewalls
Using only one firewall is advised. Dual firewalls may cause problems.
Using a hardware firewall and a software firewall is even more adviced.
ZoneAlarm Free
-- Free firewall - more user friendly
Sygate Personal
-- Free firewall - more configuration options

Removal tools
The following files are not substitutes for the ones described above.
They are either diagnostic tools or removal tools for malware of a certain kind

HijackThis
-- Manual malware remover. Post the HijackThis log generated only if requested!
McAfee Stinger
-- Virus removal tool. No substitute for a fully functional virus scanner!
CWshredder
-- CoolWebSearch removal tool. Widely known and persistant Hijacker.

But before doing so,

select last good known configuration from the same list you select safe mode from.

[Miriam]

o.k. i got all that on my comp. its clean from evrything, i went into last good configuration and i still get the same " Windows cannot find blank.exe" why did i seem to loose my ie? just cause i downloaded some anti virus, that at the end the software just didnt downloaded "SUCKS"


"plase help me you guys! my husband want to throw out the comp. i want to think that its still good, but all this problems, argh! i think im about to let him throw it out!"

[Raptor]

There is nothing wrong with the computer hardware wise.

It is all software wise, but nothing a good reformat won't cure!

However, you may wish trying to repair Windows XP first.

[Fed]

o.k. i got all that on my comp. its clean from evrything,

Did you scan in safe mode with restore disabled?
What OS are you using?

[Miriam]

im using Windows Me and yes i did scan in safe mode, now what?

[Fed]

Did you scan in safe mode with restore disabled?