Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
I strongly recommend that you remove
Ask from your computer because it;
•Promotes its toolbars on sites targeted to kids.
•Promotes its toolbars through ads that appear to be part of other companies' sites.
•Promotes its toolbars through other companies' spyware.
•Installs without any disclosure whatsoever and without any consent whatsoever.
•Solicits installations via "deceptive door openers" that do not accurately describe the offer; failing to affirmatively show a license agreement; linking to a EULA via an off-screen link.
•Makes confusing changes to users' browsers -- increasing Ask's revenues while taking users to pages they didn't intend to visit.
See
Here for more info.
If you choose to follow my recommendation then please go to
Start > Control Panel > Add/Remove Programs and remove the following programs if present.
•
AskBarDis or anything related to Ask
Then please find and delete this folder in bold (if present):
C:\Program Files\
AskBarDis. or anything related to Ask.
==================================
You have
Viewpoint installed.
Viewpoint Media Player/Manager/Toolbar is considered as
Foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".
More information:
*
ViewMgr.exe - Useless*
Viewpoint to Plunge Into AdwareIt is suggested to remove the program now. Go to
Start > Control Panel > Add/Remove Programs - (Vista & Win7 is
Programs and Features) and remove the following programs if present.
* Viewpoint
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
* Viewpoint Experience Technology====================================
Download
Disable/Remove Windows Messenger to the desktop to remove Windows Messenger.
Do not confuse
Windows Messenger with
MSN Messenger because they are not the same.
Windows Messenger is a frequent cause of popups.
Unzip the file on the desktop. Open the
MessengerDisable.exe and choose the bottom box -
Uninstall Windows Messenger and click
Apply.Exit out of
MessengerDisable then delete the two files that were put on the desktop.
====================================
Open
HijackThis and select
Do a system scan onlyPlace a check mark next to the following entries: (if there)
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O4 - HKLM\..\Run: [muBlinder] C:\MuBlinder\muBlinder.exe -startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeImportant: Close all open windows except for
HijackThis and then click
Fix checked.Once completed, exit
HijackThis.====================================
1. Download this diagnostics tool
MGADiag.ext and save this to your Desktop.
2. Double-click on
MGADiag.exe and click
Continue3. When the program has finished, click on
Copy4. Post the results in your next reply. Please
copy and paste the logs in this forum.