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Author Topic: VIRUS Please help  (Read 2233 times)

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wwefan365

  • Guest
VIRUS Please help
« on: June 13, 2010, 11:23:58 PM »
I got a message saying that I had a virus and the only way to delete it was to buy some software that i had never heard of. I decided to ignore it thinking that it was a scam and i restarted my computer. When my computer comes back on i no longer have any threats and everything seemed to be working fine. I go to AOL thats working, than to Firefox  which is also working. I finally go to internet explorer and it says that i am not connected to the internet. I restart and try again and the same thing is happening. iTunes is also not connecting to the internet. Does anybody know what this is and how i can fix this. I am really bad when it comes to computers so if i do not have certain information that you need to know please inform me and i will get it. Thank you for your time.

Dr Jay

  • Malware Removal Specialist


  • Specialist
  • Thanked: 119
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  • Experience: Guru
  • OS: Windows 10
Re: VIRUS Please help
« Reply #1 on: June 14, 2010, 12:46:44 AM »
Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:
  • Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  • Please do not attach logs or post them in Quote/Code boxes unless requested.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.
~Dr Jay