unable to get rid of adware and spyware

[underscore04]

MBRCheck, version 1.1.1

(c) 2010, AD



\\.\C: --> \\.\PhysicalDrive0

\\.\E: --> \\.\PhysicalDrive0



      Size  Device Name          MBR Status

  --------------------------------------------

    232 GB  \\.\PhysicalDrive0   Known-bad MBR code detected (Whistler / Black Internet)!





Found non-standard or infected MBR.

Enter 'Y' and hit ENTER for more options, or 'N' to exit:

Options:

  [1] Dump the MBR of a physical disk to file.

  [2] Restore the MBR of a physical disk with a standard boot code.

  [3] Exit.



Enter your choice: Enter the physical disk number to fix (0-99, -1 to cancel): Available MBR codes:

 [ 0] Default (Windows XP)

 [ 1] Windows XP

 [ 2] Windows Server 2003

 [ 3] Windows Vista

 [ 4] Windows 2008

 [ 5] Windows 7

 [-1] Cancel



Please select the MBR code to write to this drive:

Do you want to fix the MBR code?  Type 'YES' and hit ENTER to continue: Successfully wrote new MBR code!

Please reboot your computer to complete the fix.





Done!  Press ENTER to exit...

[Dr Jay]

Download Bootkit Remover to your Desktop.

• You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use 7-Zip: http://www.7-zip.org/
  
• After extracing remover.exe to your Desktop, double-click on remover.exe to run the program (Vista/7 users,right click on remover.exe and click Run As Administrator.
  
• It will show a Black screen with some data on it.
• Right click on the screen and click Select All.
  
• Press CTRL C
• Open a Notepad and press CTRL V
• Post the output back here.

[underscore04]

Bootkit Remover version 1.0.0.1
(c) 2009 eSage Lab
www.esagelab.com

\\.\C: -> \\.\PhysicalDrive0
MD5: 6def5ffcbcdbdb4082f1015625e597bd
\\.\E: -> \\.\PhysicalDrive0

     Size  Device Name          MBR Status
 --------------------------------------------
   232 GB  \\.\PhysicalDrive0   OK (DOS/Win32 Boot code found)


Press any key to quit...

[Dr Jay]

Good. Now, are you still having the same issue?

[underscore04]

wow!! everything seems to be running normally now and i can boot up without any problems
i really cannot thank you enough for all the time you've spent helping me i really appreciate it!

[Dr Jay]

Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
• Click CREATE

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
• Click OK
  
• The System will do some calculation and the display a dialogue box with TABS
  
• Select the More Options Tab.
  
• At the bottom will be a system restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done
  

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start
  button to begin the process. Depending on how often you clean temp
  files, execution time should be anywhere from a few seconds to a minute
  or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

==

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[underscore04]

Results of screen317's Security Check version 0.99.4 
 Windows XP Service Pack 2 
 Out of date service pack!!
 Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:
 Windows Firewall Enabled! 
 avast! Antivirus     
 ESET Online Scanner v3   
 Antivirus up to date! 
```````````````````````````````
Anti-malware/Other Utilities Check:
 Malwarebytes' Anti-Malware   
 Java(TM) 6 Update 11 
 Java(TM) SE Runtime Environment 6 Update 1
 Out of date Java installed!
 Adobe Flash Player 9 (Out of date Flash Player installed!)
 Adobe Flash Player 10.0.45.2 
````````````````````````````````
Process Check: 
objlist.exe by Laurent
 Alwil Software Avast4 aswUpdSv.exe
 Alwil Software Avast4 ashServ.exe
 Alwil Software Avast4 ashDisp.exe
 Alwil Software Avast4 ashMaiSv.exe
 Alwil Software Avast4 ashWebSv.exe
````````````````````````````````
DNS Vulnerability Check:

``````````End of Log````````````

[Dr Jay]

Please upgrade to Windows XP SP3, because it includes all previously released updates. It also includes a small number of new functionalities. Some of the updates that Service Pack 3 provides, you may not have. It is now available via Windows Update.

More info about SP3: http://www.geekpolice.net/operating-systems-f20/windows-xp-service-pack-3-information-t16956.htm

===========================================================

Please download and install the newest version of Adobe Flash Player from Adobe.com

==

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

=============================================

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

• Tallemu Online Armor: the free version is just as good as the premium. I have linked you to the free version.
  
• Comodo Firewall: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  
• PC Tools Firewall Plus: free and excellent firewall.

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft.  To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

See this page for more info about malware and prevention.

[underscore04]

thank you so much ive taken your advice and i must say everything seems to be running better!!
again thank you so much for all your help!!!

[Dr Jay]

You're welcome.