I have a Sony VGN-AW190U Laptop, running Windows 7. It came with Vista, but we installed 7 (the full version with license) in November when the computer crashed. Two weeks ago or so, Windows did an update, and when it restarted, everything was all wonky, my files were in a different place, some were missing, Itunes was GONE, along with all of my music and videos. Some of my document for work were gone, etc. I had to set up Mozilla Thunderbird for my email again, and then when I shut the computer down and restarted it, it was like anything I had done was gone. I had to do it again.
The other thing that happens is that sometimes the computer won't even restart at all. It gets to the welcome screen and just waits and waits. It did that for thirty minutes before I got it to start today. I can't imagine what is wrong this time. I am running Avast Virus protection on it, and do not find any viruses. I also thought maybe I could restore to a previous date, before the update, but there aren't any restore points, it is like they were wiped out too.
Please, any advice will be appreciated!!!
Thank you so much!