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Author Topic: Problem with missing sshnas21.dll File  (Read 6660 times)

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Mikkaela23

    Topic Starter


    Newbie

    Problem with missing sshnas21.dll File
    « on: July 11, 2010, 09:22:48 AM »
    Hello,

    I have the same problem like the one posted in this thread:

    http://www.computerhope.com/forum/index.php/topic,106673.0.html

    When i start my laptop I am getting an error window :



    I tried following all the procedures described in this thread,

    http://www.computerhope.com/forum/index.php/topic,46313.0.html

    ...but the message keeps popping out after restart. Could anyone help with this one please?

    I am pasting below the required logs from scans and removals:

    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 07/11/2010 at 05:24 PM

    Application Version : 4.40.1002

    Core Rules Database Version : 5182
    Trace Rules Database Version: 2994

    Scan type       : Complete Scan
    Total Scan Time : 01:04:59

    Memory items scanned      : 678
    Memory threats detected   : 0
    Registry items scanned    : 8883
    Registry threats detected : 1
    File items scanned        : 87443
    File threats detected     : 8

    Malware.Trace
       C:\Windows\Tasks\{8C3FDD81-7AE0-4605-A46A-2488B179F2A3}.job
       HKU\S-1-5-21-2112247769-3610915461-1450616238-1000\SOFTWARE\XML

    Adware.Tracking Cookie
       C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][2].txt
       C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][2].txt
       C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrey@atdmt[1].txt
       C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrey@doubleclick[1].txt
       C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrey@fastclick[1].txt
       C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\andrey@interclick[1].txt
       C:\Users\ANDREY\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt


    Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org

    Database version: 4302

    Windows 6.1.7600
    Internet Explorer 8.0.7600.16385

    11/07/2010 17:41:01
    mbam-log-2010-07-11 (17-41-01).txt

    Scan type: Quick scan
    Objects scanned: 138466
    Time elapsed: 6 minute(s), 46 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 18:17:29, on 11/07/2010
    Platform: Windows 7  (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Winamp\winampa.exe
    C:\Program Files\AVG\AVG9\avgtray.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Users\EMA\AppData\Roaming\Google\Google Talk\googletalk.exe
    C:\Program Files\DAEMON Tools Lite\DTLite.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Trend Micro\HiJackThis\sniper.exe.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe"  /autorun
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [googletalk] C:\Users\EMA\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
    O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [Halo2] rundll32.exe C:\Users\EMA\AppData\Local\Temp\sshnas21.dll,GetMainWnd
    O4 - HKCU\..\Run: [JDK5SWFMZY] C:\Users\EMA\AppData\Local\Temp\Mcl.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_A54B7D6FB1DA63EA.dll/cmsidewiki.html
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O16 - DPF: {21BB8360-F943-447E-98F3-3C22345375A7} (CPlayFirstChocolatierControl Object) - http://games.bigfishgames.com/en_chocolatier/online/ChocolatierWeb.1.0.0.13.cab
    O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - http://www.bookperfect.com/backend/ImageUploader5.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GO36F4~1.DLL,avgrsstx.dll
    O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: ScsiAccess - Unknown owner - C:\Program Files\Photodex\CompuPicPro\ScsiAccess.exe

    --
    End of file - 6955 bytes

    I look forward to your reply with anticipation. Thanks!

    Mikkaela

    Mikkaela23

      Topic Starter


      Newbie

      Re: Problem with missing sshnas21.dll File
      « Reply #1 on: July 11, 2010, 09:30:19 AM »
      In addition to the topic I would like to mention that before running the advised steps I had no antivirus installed, and only ran a Malwarebites scan and removal and had the following logs: I hope this helps.

      Malwarebytes' Anti-Malware 1.46 1st Run
      www.malwarebytes.org

      Database version: 4052

      Windows 6.1.7600
      Internet Explorer 8.0.7600.16385

      10/07/2010 10:50:48
      mbam-log-2010-07-10 (10-50-48).txt

      Scan type: Full scan (C:\|)
      Objects scanned: 220282
      Time elapsed: 40 minute(s), 57 second(s)

      Memory Processes Infected: 0
      Memory Modules Infected: 1
      Registry Keys Infected: 2
      Registry Values Infected: 1
      Registry Data Items Infected: 0
      Folders Infected: 0
      Files Infected: 2

      Memory Processes Infected:
      (No malicious items detected)

      Memory Modules Infected:
      C:\Users\EMA\AppData\Local\Temp\sshnas21.dll (Trojan.Downloader) -> Delete on reboot.

      Registry Keys Infected:
      HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Not selected for removal.
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Handle (Malware.Trace) -> Not selected for removal.

      Registry Values Infected:
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\halo2 (Trojan.Downloader) -> Not selected for removal.

      Registry Data Items Infected:
      (No malicious items detected)

      Folders Infected:
      (No malicious items detected)

      Files Infected:
      C:\Users\EMA\AppData\Local\Temp\Out.exe (Trojan.Agent) -> Quarantined and deleted successfully.
      C:\Users\EMA\AppData\Local\Temp\sshnas21.dll (Trojan.Downloader) -> Delete on reboot.

      Malwarebytes' Anti-Malware 1.46 2nd Run
      www.malwarebytes.org

      Database version: 4301

      Windows 6.1.7600
      Internet Explorer 8.0.7600.16385

      11/07/2010 12:20:33
      mbam-log-2010-07-11 (12-20-33).txt

      Scan type: Full scan (C:\|)
      Objects scanned: 230959
      Time elapsed: 39 minute(s), 56 second(s)

      Memory Processes Infected: 0
      Memory Modules Infected: 0
      Registry Keys Infected: 2
      Registry Values Infected: 0
      Registry Data Items Infected: 0
      Folders Infected: 0
      Files Infected: 1

      Memory Processes Infected:
      (No malicious items detected)

      Memory Modules Infected:
      (No malicious items detected)

      Registry Keys Infected:
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Handle (Malware.Trace) -> Quarantined and deleted successfully.
      HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.

      Registry Values Infected:
      (No malicious items detected)

      Registry Data Items Infected:
      (No malicious items detected)

      Folders Infected:
      (No malicious items detected)

      Files Infected:
      C:\Windows\Tasks\{8C3FDD81-7AE0-4605-A46A-2488B179F2A3}.job (Trojan.Downloader) -> Quarantined and deleted successfully.


      The 3rd Run is in my first post...

      Dr Jay

      • Malware Removal Specialist


      • Specialist
      • Moderator emeritus
      • Thanked: 119
      • Experience: Guru
      • OS: Windows 10
      Re: Problem with missing sshnas21.dll File
      « Reply #2 on: July 15, 2010, 02:15:35 PM »
      Sorry for the delay. We are busy here on the boards. If you are still having issues, please do the following, if possible:

      Please download MySystem-Search from here: Download mirror
      • Save the file to your Desktop.
      • Double-click on mss.exe
      • Allow it to run, and follow the prompts.
      • Once done, it will launch a log.
      • Post it in your next reply.
      Note: the logs are long. Please use more than one post, if necessary.
      ~Dr Jay