Antivirus Software Alert & Application cannot be executed. **** is infected.

[Arza89]

Hi, I was wondering if I could get some help with my computer. It seems to have the same problem as the user "arunpedha" who's thread is found here: http://www.computerhope.com/forum/index.php/topic,95177.0.html

I cannot open explorer.exe nor any other .exe files, even task manager. I do not want to restart the computer in the fear that it cannot start up.

I am not very experienced with these sorts of things but I read on arunpedha's thread that this issue was fixed and I was going to try the same method but read in the thread that that was unadvisable and to start my own.

Could someone please help me.

Thanks
Ary

[Dr Jay]

Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

• Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not attach logs or post them in Quote/Code boxes unless requested.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3

• Save it to your Desktop.
• Double click the RKill desktop icon.
• It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
• Please post its log in your next reply.
• After it has run successfully, delete RKill.

Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.


Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.