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Author Topic: Connected, but unable to access internet...?  (Read 10765 times)

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JulieMills

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    Connected, but unable to access internet...?
    « on: August 02, 2010, 03:14:54 AM »
    Firstly, I'm not a techie... so bear with me!
    My laptop is saying I'm connected to my wireless router, but I am unable to access the internet  ???
    I've just returned from holiday and was using my laptop whilst away, but have since been unable to get back on my home network.
    I'm using Windows 7.
    Any help welcomed!

    Carbon Dudeoxide

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    Re: Connected, but unable to access internet...?
    « Reply #1 on: August 02, 2010, 03:24:11 AM »
    Quick test, unplugnyour router's power cable for about 20 seconds and connect to it again, see if your interner connection returns.
    I sometimes get the same problem. Just gotta restart the router.

    If it works, let us know.
    If not, well, let us know too. ;)

    JulieMills

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      Re: Connected, but unable to access internet...?
      « Reply #2 on: August 02, 2010, 03:53:26 AM »
      It worked briefly - on a linksys network (which isn't my default), but has disconnected again....

      JulieMills

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        Re: Connected, but unable to access internet...?
        « Reply #3 on: August 02, 2010, 03:59:36 AM »
        Duplicate post.

        grandpa_simpson

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        Re: Connected, but unable to access internet...?
        « Reply #4 on: August 02, 2010, 04:33:29 AM »
        Do you have a cable you can use to connect to the router, instead of wireless, just to confirm the problem is exclusive to wi-fi ?

        JulieMills

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          Re: Connected, but unable to access internet...?
          « Reply #5 on: August 02, 2010, 04:40:32 AM »
          I'm using the same network to access my cable connected pc, so the problem definitely is a wi-fi one...

          grandpa_simpson

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          Re: Connected, but unable to access internet...?
          « Reply #6 on: August 02, 2010, 05:26:44 AM »
          I'm not sure what you mean by that..  Is the other computer able to connect to the Internet ?





          Carbon Dudeoxide

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          Re: Connected, but unable to access internet...?
          « Reply #7 on: August 02, 2010, 05:33:24 AM »
          Just to clarify, wired and wireless both have the problem?

          On any computer, go to Command Prompt and type the follow
          Code: [Select]
          ipconfig /allAnd press Enter.

          Post the Default Gateway. We may need this.

          JulieMills

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            Re: Connected, but unable to access internet...?
            « Reply #8 on: August 02, 2010, 06:52:25 AM »
            I have a desktop that is connected via cable and a laptop which is wi-fi - the desktop is working fine, but the laptop is connected but has no internet access.
            I'll key in the config details from the lap top....

            Carbon Dudeoxide

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            Re: Connected, but unable to access internet...?
            « Reply #9 on: August 02, 2010, 07:11:09 AM »
            Oh so the desktop computer is always connected, whereas the wireless laptop periodically loses connection?

            grandpa_simpson

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            Re: Connected, but unable to access internet...?
            « Reply #10 on: August 02, 2010, 07:11:20 AM »
            Ok good..  We've confirmed that the router is indeed working and there is a working Internet connection.  

            Now we need to make sure you got a connection to the dhcp server (in your case, the router) and that the router is rendering you an IP address. Next step is to do what Carbon said...   Click START, type "RUN" into the search box, when it shows up in the menu click on it.. type   CMD  into the RUN dialoge box and press enter..

            type IPCONFIG at the prompt and press enter..

            Does is show a default gateway address, IP address, and subnet mask ?

            JulieMills

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              Re: Connected, but unable to access internet...?
              « Reply #11 on: August 02, 2010, 07:47:25 AM »
              This is from the desktop pc:

                      Host Name . . . . . . . . . . . . : D525JF1J
                      Primary Dns Suffix  . . . . . . . :
                      Node Type . . . . . . . . . . . . : Hybrid
                      IP Routing Enabled. . . . . . . . : No
                      WINS Proxy Enabled. . . . . . . . : No
                      DNS Suffix Search List. . . . . . : home

              Ethernet adapter Local Area Connection:

                      Connection-specific DNS Suffix  . : home
                      Description : Broadcom 440x 10/100 Integrated Controller
                      Physical Address. . . . . . . . . : 00-0F-1F-5D-ED-D3
                      Dhcp Enabled. . . . . . . . . . . : Yes
                      Autoconfiguration Enabled . . . . : Yes
                      IP Address. . . . . . . . . . . . : 192.168.1.70
                      Subnet Mask . . . . . . . . . . . : 255.255.255.0
                      Default Gateway . . . . . . . . . : 192.168.1.254
                      DHCP Server . . . . . . . . . . . : 192.168.1.254
                      DNS Servers . . . . . . . . . . . : 192.168.1.254
                      Lease Obtained. . . . . . . . . . : 02 August 2010 10:46:16
                      Lease Expires . . . . . . . . . . : 03 August 2010 10:46:16



              This is from the laptop:


                      Host Name . . . . . . . . . . . . :
                      Primary Dns Suffix  . . . . . . . :
                      Node Type . . . . . . . . . . . . : Hybrid
                      IP Routing Enabled. . . . . . . . : No
                      WINS Proxy Enabled. . . . . . . . : No
                      DNS Suffix Search List. . . . . . : home

              Wireless LAN adapter Wireless Network Connection 2:

              Media State : media disconnected
              Description : Microsoft Virtual WiFi Miniport Adapter
              Physical Address: 2A-81-58-F0-F0-3C
              Dhcp Enabled: Yes
              Auto configuration Enabled : Yes

              Ethernet adapter Local Area Connection:
              Media state: Media disconnected
              Connection-specific DNS Suffix:
              Description: Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller
              Physical Address: 00-24-BE-BC-AB-8F
              DHCP Enabled: YES
              Auto configuration Enabled: Yes

              Wireless LAN adapter Wireless Network Connection:
              Connection-specific DNS suffix: home
              Description: Atheros AR9285 Wireless Network Adapter
              Physical Address: 2C-81-58-F9-F0-3C
              Link-local IPv6 address: fe80 : : c42a : 5da9 : e09f : 2eb8%11 (preferred)
              IPv4 address: 192.168.1.68 (preferred)
              Subnet Mask : 255.255.255.0
              Default Gateway: 192.168.1.254
              DHCP server: 192.168.1.254
              DHCPv6 IAID: 184559198

              There's more info, but I'm manually keying it in... :( Hopefully the above will be helpful in the meantime...

              Allan

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              Re: Connected, but unable to access internet...?
              « Reply #12 on: August 02, 2010, 07:50:12 AM »
              If you were using it while you were away the network is set up to use the wireless connection that no longer exists. Go into Network Settings and choose your wireless connection as the default.

              Carbon Dudeoxide

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              Re: Connected, but unable to access internet...?
              « Reply #13 on: August 02, 2010, 07:53:32 AM »
              Yep, and make sure your network has top priority in the list.


              Quick Q, have you tried the laptop via Internet cable to make sure it's not a laptop problem?

              In addition to that, can you tell us the model number of your router.

              JulieMills

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                Re: Connected, but unable to access internet...?
                « Reply #14 on: August 02, 2010, 08:10:16 AM »
                My network is showing as my default (and is top of the list) - saying connected, but no internet...?
                I haven't tried using a cable to connect, but will...
                I'm not sure how I get my router model number.... It's a BTHomeHub.2.0 if that helps?