Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Connected, but unable to access internet...?  (Read 10760 times)

0 Members and 1 Guest are viewing this topic.

JulieMills

    Topic Starter


    Rookie

    Re: Connected, but unable to access internet...?
    « Reply #30 on: August 02, 2010, 09:08:32 AM »
    I haven't plug in yet, had to find the charger for my laptop - let's make that a 7 pager!!
    Ok, back to safe mode then...

    grandpa_simpson

    • Guest
    Re: Connected, but unable to access internet...?
    « Reply #31 on: August 02, 2010, 09:10:26 AM »
    Safe Mode with Networking !!

    Once you boot up, try connecting with wi fi

    JulieMills

      Topic Starter


      Rookie

      Re: Connected, but unable to access internet...?
      « Reply #32 on: August 02, 2010, 09:14:24 AM »
      In safe mode WITH NETWORKING and the song is the same - it's saying I'm connected to the HomeHub (router), but I have no internet access  ???

      grandpa_simpson

      • Guest
      Re: Connected, but unable to access internet...?
      « Reply #33 on: August 02, 2010, 09:20:51 AM »
      What's the make/model of the laptop ?


       


      I have to go for now... be back later, if you haven't fixed it...  Post your specs..



      Allan

      • Moderator

      • Mastermind
      • Thanked: 1211
      • Experience: Guru
      • OS: Windows 10
      Re: Connected, but unable to access internet...?
      « Reply #34 on: August 02, 2010, 09:27:42 AM »
      Please try the wired connection.

      JulieMills

        Topic Starter


        Rookie

        Re: Connected, but unable to access internet...?
        « Reply #35 on: August 02, 2010, 12:40:08 PM »
        Can't get online with wired connection as I'm not sure of passwords, etc to set up a new connection.
        The make/model of my laptop is: Sony Vaio VPCEB1EOE

        Allan

        • Moderator

        • Mastermind
        • Thanked: 1211
        • Experience: Guru
        • OS: Windows 10
        Re: Connected, but unable to access internet...?
        « Reply #36 on: August 02, 2010, 12:59:35 PM »
        you shouldn't need a password to set up a connection. It should just be plug & play.

        JulieMills

          Topic Starter


          Rookie

          Re: Connected, but unable to access internet...?
          « Reply #37 on: August 02, 2010, 01:22:48 PM »
          Just tried again and it's not recognising the connection....?

          grandpa_simpson

          • Guest
          Re: Connected, but unable to access internet...?
          « Reply #38 on: August 02, 2010, 04:09:42 PM »
          Download this (WinsockFix) from another computer and put it on a thumb drive..

          http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml

          Run it on the problem laptop, reboot and try connecting via wifi


          grandpa_simpson

          • Guest
          Re: Connected, but unable to access internet...?
          « Reply #39 on: August 02, 2010, 05:49:09 PM »
          btw, what did you ping earlier ?

          It wouldn't make any sense to trying pinging a website, but pinging the default gateway would determine a certain level of functionality..

          PING 192.168.1.254


          is what you should have done...

          JulieMills

            Topic Starter


            Rookie

            Re: Connected, but unable to access internet...?
            « Reply #40 on: August 03, 2010, 12:21:55 AM »
            btw, what did you ping earlier ?

            It wouldn't make any sense to trying pinging a website, but pinging the default gateway would determine a certain level of functionality..

            PING 192.168.1.254


            is what you should have done...
            Pinging IP worked - what does that tell us (by us I mean you, it clearly tells me nothing!)
            I'm not sure what a thumb drive is  ???

            grandpa_simpson

            • Guest
            Re: Connected, but unable to access internet...?
            « Reply #41 on: August 03, 2010, 01:01:06 AM »
            Pinging IP worked -

            That confirms that you don't have a hardware problem anywhere.  This is clearly a software problem...  A thumb drive is a flash drive, you know, those little memory sticks that you store on your keychain ?  They have a million names and they go into a USB port.

            Download that program from another computer, put it on a thumb drive, walk it over to your problem laptop and run WinsockFix, reboot the comupter and try connecting via wifi...   If it doesn't work, the only other thing I can suggest is using a bootable anti-virus program to check for viruses or backing up all your data and reinstalling...  I don't think it's worth putting much more time into..

            JulieMills

              Topic Starter


              Rookie

              Re: Connected, but unable to access internet...?
              « Reply #42 on: August 03, 2010, 01:16:27 AM »
              I'll give all that a go then! Many thanks  :)

              grandpa_simpson

              • Guest
              Re: Connected, but unable to access internet...?
              « Reply #43 on: August 03, 2010, 01:22:32 AM »
              yep     :)