Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Still need help  (Read 12427 times)

0 Members and 1 Guest are viewing this topic.

Broni


    Mastermind
  • Kraków my love :)
  • Thanked: 614
    • Computer Help Forum
  • Computer: Specs
  • Experience: Experienced
  • OS: Windows 8
Re: Still need help
« Reply #30 on: August 17, 2010, 11:57:01 PM »
Well, first, see, if you can access your data, unless you don't have anything important there.
The very next steps depends on your answer to the above.

Broni


    Mastermind
  • Kraków my love :)
  • Thanked: 614
    • Computer Help Forum
  • Computer: Specs
  • Experience: Experienced
  • OS: Windows 8
Re: Still need help
« Reply #31 on: August 17, 2010, 11:57:23 PM »
Is it still under warranty?

alx_plude

    Topic Starter


    Rookie
    Re: Still need help
    « Reply #32 on: August 17, 2010, 11:59:48 PM »
    The laptop itself is about 2 years old so not anymore. Unfortunately, I have had a lot of problems with it. Within the first week of buying it, I had to send it back because a screw was loose on one of the fans and actually got stuck in the fan. But luckily I don't have anything important on there.

    Broni


      Mastermind
    • Kraków my love :)
    • Thanked: 614
      • Computer Help Forum
    • Computer: Specs
    • Experience: Experienced
    • OS: Windows 8
    Re: Still need help
    « Reply #33 on: August 18, 2010, 12:02:41 AM »
    If you don't, I suggest, you start with testing hardware to see, if you won't waste your time on reinstalling Windows.
    It's my bed time, so I'll leave you with some instructions.

    Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
    Make sure, you select tool, which is appropriate for the brand of your hard drive.
    Depending on the program, it'll create bootable floppy, or bootable CD.
    If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

    NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

    =========================================================================================

    A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

    NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

    B. If you have only one RAM stick installed...
    ...run memtest...

    1. Download - Pre-Compiled Bootable ISO (.zip)
    2. Unzip downloaded memtest86+-....iso.zip file.
    3. Inside, you'll find memtest86+-....iso file.
    4. Download, and install ImgBurn: http://www.imgburn.com/
    5. Insert blank CD into your CD drive.
    6. Open ImgBurn, and click on Write image file to disc
    7. Click on Browse for a file... icon:



    8. Locate memtest86+-....iso file, and click Open button.
    9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



    10. Once the CD is created, boot from it, and memtest will automatically start to run.

    The running program will look something like this depending on the size and number of ram modules installed:




    It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

    This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



    The following image is the test results area:



    The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.


    Good Night :)