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Author Topic: Laptop won't boot in normal mode  (Read 1776 times)

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SingleTwin

    Topic Starter


    Rookie

    Laptop won't boot in normal mode
    « on: August 28, 2010, 04:56:43 AM »
    Hey guys, looking for some help here.
    As you can tell from the heading my girlfriends laptop isn't booting in normal mode. Im pretty certain its due to a virus that has done damage or may still be present somewhere on the computer.
    I'v tried so many different things but nothing has worked so far. I'v tried using system restore but it came back, and now system restore wont work for me when I try to reboot to an earlier state.
    Anyone have any idea how to help? I dont have the windows xp cd here to upload it again, which doesnt help me at all.

    Thanks in advance.

    jason2074



      Egghead

    • It doesn't matter.
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    • Experience: Beginner
    • OS: Windows 7
    Re: Laptop won't boot in normal mode
    « Reply #1 on: August 28, 2010, 07:11:31 AM »
    Quote
    laptop isn't booting in normal mode
    Please specify what kind of booting? Error messages, Boot Hanging, Cannot load OS, OS Recovery error, HD not detected...


    Quote
    Im pretty certain its due to a virus that has done damage or may still be present somewhere on the computer.

    What kind? Have you done any system scan for virus, malware/spyware?

    Quote
    I'v tried using system restore but it came back

    Which means you were able to revert but it became worse....
    There's something in between the lines you posted that needs to fill out. A general term or usage will not help you. Be specific on details as to what happen to every action you have made.

    Quote
    I dont have the windows xp cd


    Again it's your last resort, Any options failed will prompt you to use a disc.

    Note: Have you tried booting to safemode atleast?

    SingleTwin

      Topic Starter


      Rookie

      Re: Laptop won't boot in normal mode
      « Reply #2 on: August 28, 2010, 07:27:55 AM »
      1, it just hangs on a black screen before asking me to log in.
      2,the virus was something acting as an anti-virus asking me to pay to download the program to get rid of "viruses it found on my computer".
      3,After using system restore it worked fine for a few hours, but then when I tried to turn it back on the same problem came back.see point 1 above.
      I have avast,mbam,superanti-spyware.
      the following is a log from mbam earlier today:

      Malwarebytes' Anti-Malware 1.46
      www.malwarebytes.org

      Database version: 4486

      Windows 5.1.2600 Service Pack 3
      Internet Explorer 7.0.5730.13

      28.08.2010 08:23:05
      mbam-log-2010-08-28 (08-23-05).txt

      Scan type: Quick scan
      Objects scanned: 126309
      Time elapsed: 5 minute(s), 31 second(s)

      Memory Processes Infected: 0
      Memory Modules Infected: 0
      Registry Keys Infected: 0
      Registry Values Infected: 1
      Registry Data Items Infected: 0
      Folders Infected: 0
      Files Infected: 1

      Memory Processes Infected:
      (No malicious items detected)

      Memory Modules Infected:
      (No malicious items detected)

      Registry Keys Infected:
      (No malicious items detected)

      Registry Values Infected:
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{8c42121c-45c9-b249-a5b7-924cc65e1e75} (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.

      Registry Data Items Infected:
      (No malicious items detected)

      Folders Infected:
      (No malicious items detected)

      Files Infected:
      C:\Dokumente und Einstellungen\Martina Meschenmoser\Anwendungsdaten\Ynkes\vyna.exe (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.


      If you need me to post a hijack this logfile let me know.

      jason2074



        Egghead

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      Re: Laptop won't boot in normal mode
      « Reply #3 on: August 28, 2010, 10:31:18 AM »
      You need a Malware Specialist. Click on this referred site : http://www.computerhope.com/forum/index.php/topic,46313.0.html post same topic and follow the links.

      SingleTwin

        Topic Starter


        Rookie

        Re: Laptop won't boot in normal mode
        « Reply #4 on: August 28, 2010, 10:56:37 AM »
        ok, will do, thanks.

        reddevilggg



          Expert

          Thanked: 69
        • Experience: Beginner
        • OS: Windows 7
        Re: Laptop won't boot in normal mode
        « Reply #5 on: August 28, 2010, 12:11:41 PM »

        I've just posted to the same question in a different place, next time can you do ONE post to avoid confusion!! Thanks
        11 cheers for binary !

        SingleTwin

          Topic Starter


          Rookie

          Re: Laptop won't boot in normal mode
          « Reply #6 on: August 29, 2010, 04:56:00 AM »
          sorry!maybe an admin could just delete this thread.