My battery is not detected or charging

[lg342]

 Okay. So I just bought a vaio computer from my friend. The battery however is not detected or charging. I have been tolod by sony that it is not the battery but they want to charge me to fix it. They think that my computer needs reconfigured with windows services and other advanced system settings for the battery to be recognized and charged. I would be glad to set up a remote desktop so you could look at my computer and try to solve this problem. Thank you. also my friend updated to windows 7. thanks again.

[jason2074]

Code: [Select]

I have been tolod by sony that it is not the batteryHow do they have known it is not? It could be or not. Had you taken it for them to test it?

They think that my computer needs reconfigured with windows services and other advanced system settings for the battery to be recognized

Have you gone thru your Device Manager?
Follow this site, it might help you.
http://www.raymond.cc/blog/archives/2010/05/26/solution-for-laptop-battery-not-charging-when-plugged-in/

[lostcoast]

1. Unplug AC adapter. Shutdown
2. Remove battery, Connect AC Adapter
3. Start windows7. Remove Microsoft ACPI-Compliant Control Method Battery,
4. Shutdown, Remove AC Adapter, Install battery, Reattach AC Adapter.
5. Power up -
Now Plugged in and Charging..

Found that and it helped another person with a diff brand computer. Might as well try it.
Be sure to follow exact order as stated and let us know if it worked.

[rthompson80819]

What's your friend say about the battery?  Was it working for them, or is that why they sold it?

It's got to be a bad battery, or a bad charger. I've had a number of laptops, and a number of bad batteries or chargers, but I've never had to go into software to fix the problem.

[lostcoast]

What's your friend say about the battery?  Was it working for them, or is that why they sold it?

It's got to be a bad battery, or a bad charger. I've had a number of laptops, and a number of bad batteries or chargers, but I've never had to go into software to fix the problem.

Its a win7 issue and happens on some laptops when you upgrade to win7. The OEM Windows from Sony includes the drivers /software needed to run the battery charging.

[rthompson80819]

Why would anybody take something so simple as batteries and charging and make it more complicated?

[lostcoast]

My guess is Sony wants you to buy the win7 from them for the laptop to make the money.
I prefer OEM OS's for laptops anyway since they include software and drivers for their specific model. Laptops often include things that desktops don't have. Figure its more propitiatory device wise anyway. (battery being the issue here)

[lg342]

Okay got more info. My battery is not being detected. My system setup files related to the battery of
the computer are corrupted and need uncorrupted. I also the battery utility
installed, updates and edit settings installed. Any ideas now?

[jason2074]

Clear out some info you just posted about installed, updates on battery.

[lg342]

LiveAssist Transcript
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chat id : f4675f31-26df-4571-803f-12f438b64a87
Problem : My battery is not detected or charging. I think it may be drivers or something. I am running the pre-installed OS on my vaio notebook which is Windows Vista Home Premium. Thanks for all your help.

Terrie_ > Welcome to Sony Online Support. I see by your Model number that your Computer is out of warranty. Sony phone support cannot provide you with any free technical support, but Sony has provided a way for you to obtain 15 minutes of free chat support. We’ve been solving more than 50% of the issues during these free periods. If your particular issue is more complex and can’t be fully resolved by the end of the free 15 minutes, then you will have the option of paying to continue the Support session.

Luke > Hello Terrie.

Terrie_ > Hi Luke. I am Terrie. Please allow me a moment to review your concern.

Luke > okay.

Luke > thank you

Terrie_ > Thanks for waiting, Luke. I'm sorry that the Battery is not detected and it is not charging. I'll be happy to assist you with this.

Luke > thank you

Luke > so much

Terrie_ > How long have you had this issue?

Luke > a couple of days now

Luke > "

Terrie_ > Did you change the pre-installed Operating System in your Computer?

Luke > no

Terrie_ > Are you using the same Computer to chat with me?

Luke > yes

Terrie_ > I can make a connection to your VAIO Computer so we can solve this issue together.

Terrie_ > Would you allow one time access to the Computer to help resolve the issue?

Luke > yes.

Luke > thank you

Terrie_ > Could you please provide the Telephone #? In case, if the chat gets disconnected, we'll arrange a call back for you.

Luke > 5856039283

Terrie_ > Thanks for the information, Luke.

Luke > no. problem

Luke > can we start the connection

Terrie_ > To initiate our session, please visit:

Terrie_ > http://logmein123.com

Terrie_ > Once there, please enter the 6-digit pin code in the "begin" box at the bottom of the window and click "submit".

Terrie_ > Your PIN Code is: 772835.

Luke > okay. done

Luke > now what?

Luke > nevermind

Terrie_ > Please download and run the Applet to initiate the session.

Luke > okay. finished

Terrie_ > We will be connecting soon.

Terrie_ > We are connected through the Remote console.

Terrie_ > I'm able to view your Desktop of the Computer.

Terrie_ > Let me check the settings in the Computer.

Luke > awesome. go ahead and do what you need to do

Luke > okay

Terrie_ > Please connect the Battery now.

Luke > okay. it's connected

Terrie_ > Did you change the preinstalled Battery?

Luke > no

Luke > i did not

Terrie_ > In that case, I suggest that you remove the Battery and connect the Computer through AC Adapter.

Luke > okay. i took it out again

Luke > hello??

Terrie_ > Luke, in that case, I suggest that you clean the Battery contacts with pencil eraser and insert the Battery.

Terrie_ > Yes, I am online with you.

Luke > okay.

Luke > it's back in and i've cleaned the contacts

Luke > is this a common problem?

Terrie_ > Luke, I also suggest that you reset the BIOS to its default value and check with the issue.

Terrie_ > I will provide all the steps to reset the BIOS to its default value.

Luke > I already did that a couple times

Terrie_ > Please restart the Computer and keep tapping the F2 key, until the BIOS screen is displayed.

Terrie_ > In the PhoenixBIOS Setup Utility window, press the RIGHT ARROW key until the Exit menu is selected.

Terrie_ > On the Exit menu, press the DOWN ARROW key until Get Default Values is selected and then press the ENTER key.

Terrie_ > In the Setup Confirmation dialog box, press the ENTER key.

Luke > Already done

Terrie_ > In the PhoenixBIOS Setup Utility window, on the Exit menu, press the UP ARROW key until Exit (Save Changes) is selected and then press the ENTER key.

Luke > done

Terrie_ > In the Setup Confirmation dialog box, press the ENTER key.

Luke > done already.

Terrie_ > Thanks for the confirmation, Luke.

Luke > now what?

Luke > any other ideas?

Terrie_ > Based on the information you have provided, it seems that issue is related to the Battery of the Computer.

Terrie_ > I suggest that you purchase a new Battery and check with the issue.

Luke > the battery in my computer is new

Luke > i've actually tried three new batteries

Terrie_ > Are you using the specified Battery that is specified for the Model Computer?

Luke > yes

Terrie_ > May I know the Model # of the Battery?

Luke > vgp-bps9/b

Terrie_ > Please connect the Battery now.

Luke > it is connected

Terrie_ > Could you please confirm the place of purchase of the Battery?

Luke > sony style easton ohio

Terrie_ > Did you install the BIOS update supplied with the Disc?

Luke > No. and I do not have the disc

Terrie_ > Thanks for the information, Luke.

Terrie_ > This issue occurs when some of the Computer settings with the Battery is not configured correctly in the Computer.

Terrie_ > It is required to configure the Computer settings to resolve the issue completely.

Terrie_ > I will configure the Computer settings and Battery settings to resolve the issue for you.

Terrie_ > I will need additional 30-40 minutes to completely resolve the issue for you.

Terrie_ > I can resolve this issue for you for FREE if you sign up for any one of our Service plans, even though your system is out of warranty and you are past the free 15 minute support period that we have offered.

Terrie_ > While working on the issue, let me explain how the system uptime assurance plan works.

Terrie_ > May I know the Applications that you frequently use in your Computer?

Luke > adobe, microoft word

Terrie_ > I’m sure you would have faced frequent issues while using Internet Explorer, MS Office, Adobe and other applications.

Terrie_ > Our system uptime assurance plan can help you to resolve any such issues related to any application.

Terrie_ > Not only that, we also fine-tune your Computer by regularly optimizing and scanning your system for infected files.

Luke > no i haven't

Terrie_ > Our expert technicians are well trained by Sony to resolve issues not only related to Sony VAIO Computer but also issues related to Windows, Microsoft Office, Virus/Spyware related issues, other non-Sony Application Software etc.

Terrie_ > Our pre-emptive System Uptime Assurance process includes 15 globally accepted steps.

Terrie_ > Our technicians work on your Computer for 3-4 hours on several tasks like fine tuning your system, virus scanning, checking integrity of various processes etc.

Terrie_ > This would optimize your Computer's performance and greatly reduce the chances of crashing or files from being corrupted.

Luke > this is a battery/power problem

Terrie_ > We shall also install a HELP icon on your desktop to contact us for any issues just at a click of a button.

Terrie_ > I understand your concern.

Terrie_ > The best part is, our service plan covers support for Computers of any make and from any manufacturer.

Terrie_ > May I know the # of Computers you have?

Luke > 4

Terrie_ > Thanks for the information.

Terrie_ > We have a very popular Yearly System Uptime Assurance Plan which will save you a lot of hassles and a lot of money in the year to come if you sign up NOW.

Terrie_ > You’ll get UNLIMITED technical or training sessions + 12 System Optimization sessions.

Terrie_ > All this for only $149.99 for the year!! This is our most popular offer.

Terrie_ > If you sign up now, I will extend UNLIMITED technical session to any 2 of your Computer.

Terrie_ > Please let me know your thoughts.

Luke > need a better deal

Terrie_ > Luke, the actual Service Plan costs you $299.99, we are providing the same plan for just $149.99 only.

Terrie_ > Hence, I suggest that you signup for the Annual Service Plan and avail the benefits.

Luke > i would consider but need this problem fixed. what are the steps?

Terrie_ > Luke, the Annual Service Plan covers all your 4 Computers.

Luke > thought you mentioned it covers 2 above? what do i need t get this one resolved? do i send it in?

Terrie_ > Alright, in that case, you can just pay nominal charges of $24.99 to allow me continue working on the issue.

Terrie_ > However, if you pay $10 more, I can get this issue resolved + provide you 1 time PC Optimization session (worth $34.99).

Terrie_ > So, for just $34.99, you get the current issue resolved + 1 PC optimization session.

Terrie_ > I am suggesting this special service charge as it would help you to save money.

Terrie_ > Let me know your thoughts.

Terrie_ > If at any time during support, a determination is reached that your issue is not able to be resolved, we will be happy to provide a full refund of today’s charge.

Luke > so you can resolve this problem? what if you cannot... and it requires more time? then what?

Luke > sorry.. possibility of sending this in if not resolved

Terrie_ > Luke, we have resolved this type of issues in the past.

Terrie_ > We will surely resolve the issue in this current session.

Luke > what do you need? credit card?

Terrie_ > Let me open the payment link where you can make the payment for $34.99.

Terrie_ > http://www.omnitechsupport.com/sony/windows_support_new.html

Luke > no paypal?

Terrie_ > Luke, please use the Credit Card or a Debit card to make the payment.

Terrie_ > Please go ahead with the payment and let me know once you are done.

Luke > looking at the 149 plan.. hang on

Luke > ok, i will consider this but not ready to commit yet. thank you for your time

Terrie_ > Luke, it will be always beneficial for you if you signup for the Annual Service Plan, as you need not have to worry about the Computer for the next one Year.

Terrie_ > Once you make the payment, we will also install a VAIO Help Icon which will help you contact us for any Computer related issue from any part of the World for any # of times.

Luke > will that cover all 4 computers? wasn't clear

Terrie_ > Yes, you just have to pay $149.99 and get the Support for all the 4 Computers.

Luke > ok, thanks again.

Terrie_ > Shall I go ahead and forward the payment lnk where you can make the payment of $149.99?

Luke > can you put the link on this session?

Terrie_ > Sure, let me open the payment link where you can signup for the Annual Service Plan for $149.99.

Luke > got it. thank you very much. i don't want to take any more of your time. will look it over.

Terrie_ > Please let me know once the payment is done.

Luke > will do. have a good day

Terrie_ > I will stay online with you.

Luke > i amgoing to end this chat session. will think about this for one day before making a commitment

Terrie_ > Luke, this is the Special offer valid only for today.

Terrie_ > As you are a valued customer, we have provided you the Special Offer.

Luke > i understand. thank you but i will still wait

Terrie_ > We'll be your remote technician for next 12 months and will take care of your Computer for any Computer related issues.

Terrie_ > Okay, Luke.

Terrie_ > You can get back to us using the same E-mail Address and signup for our Annual Service Plan.

Terrie_ > It was pleasure assisting you today.

Terrie_ > Good-bye and thank you for contacting Sony Online Support today.

Luke > thanks

Terrie_ > Analyst has closed chat and left the room



Here is the actual chat I had with a Sony analyst.

[Computer_Commando]

...
Terrie_ > Did you install the BIOS update supplied with the Disc?
Luke > No. and I do not have the disc
...

This seems to be the issue.

[lg342]

This seems to be the issue.

Yes I think that's the issue but I don't know how  to get it.

[Computer_Commando]

Yes I think that's the issue but I don't know how  to get it.

Start here:
http://www.sonystyle.com/webapp/wcs/stores/servlet/StoreCatalogDisplay?langId=-1&storeId=10151&catalogId=10551
which takes you to here:
http://esupport.sony.com/
Click on "Software_Drivers" or enter model number

[bobby76]

i would contact sony support

[lg342]

Start here:
http://www.sonystyle.com/webapp/wcs/stores/servlet/StoreCatalogDisplay?langId=-1&storeId=10151&catalogId=10551
which takes you to here:
http://esupport.sony.com/
Click on "Software_Drivers" or enter model number

This solved my problem. Thanks