Belkin Router help

[laurahanneman]

Having problems my wireless G+ MIMO router. Comcast came and installed my internet and my laptop can't get online? It shows that there is an internet connection but when I try it says there's not a connection? I disconnected my router from my old house and brought it to the new house just a couples hours before Comcast transferred my service, so I don't think anything is wrong with the router just maybe things are hooked up wrong or something? If I disconnect the router and just use the Comcast modem on my PC, I can get online? I use internet explorer, the same as the old house. So far I have tried disconnecting, resetting, and turning off the router. Any ideas of what may be wrong? Thank you

[UNSCSpartan3]

Did you try re running the routers set up??? also delete that wireless conection in the "manage wireless networks" section and then try to re connect

[Aegis]

  When the wireless router was working at the previous home, was it a secure wireless network?  (WEP or WPA?)  Have you rebooted the modem as well as the router?

[laurahanneman]

Do you mean for me to re install the software?

[soybean]

  When the wireless router was working at the previous home, was it a secure wireless network?  (WEP or WPA?)  Have you rebooted the modem as well as the router?

this has not been answered.  Do you understand the question?

[Computer_Commando]

...If I disconnect the router and just use the Comcast modem on my PC, I can get online?...

Is that a question or a statement?  Is your name Peggy? (LOL)

[laurahanneman]

Not a statement, it's just confusion! LOL and no I'm not "Peggy" LMAO

[Computer_Commando]

Open Command Prompt
type, ipconfig /all
hit Enter, copy & past results here.
Then,
See if it works hard wired to the router.  If that doesn't work try hard wired directly to the modem; you'll have to power cycle the modem before attaching the laptop and rebooting it.

[laurahanneman]

Could you tell me in "computer for dummies" language? Ha Ha Ha How do I open command prompt? How do I hardwire the modem and/or router to check? Thanks