Help, I cannot remove a program in control panel

[gail]

Hi,

I am having a hard time removing 2 separate programs called "steam"  and "half-life dedicated server update tool" from my control panel. When it is highlighted and I hit the remove button, it comes back with "could not openinstall.log"


What does that mean and how can I remove these program?

PS: I can remove other programs easily except these 2.

any help is greatly appreciated.

Thanks,

gail

[squirrel]

Do you know the path of the files? (ex: C:\my documents/file.extension)? if so, then get to a command prompt and type: DEL then type the path and file name. this should force delete them. try that and let us know.

[gail]

Hi,

yes i found the path of file but how do I get to command prompt to remove it?

:-/
thanks

[squirrel]

start menu--all programs--accessories--command prompt

[squirrel]

Got the prompt open? Then leave this open but close all other programs. Hit control-alt-delete. click the processes tab and end explorer.exe process. leave task manager open. return to command prompt. type "cd" then the path (not including the file name) then hit enter. then type DEL then the file name. (file.extension)

Done that? Now. return to task manager--file--new task and type EXPLORER.EXE then close task manager.

[gail]

Hi,

I tried it but it did not work. It is not a cd, it is in my control panel.

I got prompt open and typed it in but said it is not found even though I put it in correctly.

I also went to task manager and highlighted explorer.exe

So here I am again :-/

I just want it out of my control panel and tried this but am thinking you think it is a cd which it is not. I have no idea what all commands mean that I am talking about and really appreciate the detailed information you have provided.

Anything else I should try

[squirrel]

Got the prompt open? Then leave this open but close all other programs. Hit control-alt-delete. click the processes tab and end explorer.exe process. leave task manager open. return to command prompt. type "cd" then the path (not including the file name) then hit enter. then type DEL then the file name. (file.extension)

Done that? Now. return to task manager--file--new task and type EXPLORER.EXE then close task manager.

Follow the directions EXACTLY. "cd" is how you tell it the directory, okay?

[Raptor]

Are there no removal instructions on Gearbox their website? They developed the game. Or distributed. I am not certain.

[gail]

Hi,

I check their website before coming here and all it said was to go to control panel and remove it and it is where i am having a problem.

Squirrel, I am about to try it again like you said.

Thanks,

Gail

[gail]

Squirrel YOU ARE THE BEST!!!

It worked. It worked.  

I was putting the file name at the end when I should not have like you said but didnt "get it" than, but surely do now

Thank you for being so patient with me

Now I will try this if ever I get annoying stuff in my control panel ever again.

Again, Thank you so much

[squirrel]

 No trouble at all. That's what we're here for.