Socket error 11004

[Spoiler]

I am having a problem with email on a Windows 7 home machine. It’s a friend’s machine so I will need to wait until after work to look at it again but here is what’s going on with it.

The machine has 3 accounts on it and all of them have the same problem. They are using Windows Live Email. When they try to get their email they get a socket error and it says it can’t find the pop server.

The machine is connected to a linksys WRT54G router. They were having a wifi problem so I reset the router and set it up. After this the email stopped working.

This machine has a history of this socket error. Almost every time there is a change on the machine email stops working.

Here is the error…….

Unable to send or receive messages.  The host 'pop.mail.server.com' could not be found. Please verify that you have entered the server name correctly.

Server: 'pop.mail.server.com'
Windows Live Mail Error ID: 0x800CCC0D
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 11004

I have tried COX tech support without luck. I also bypassed the router and even loaded Thunderbird which got the same error. I uninstalled Macfee and shut down the firewall. I am able to login to the web mail account on the cox web page so I know I have the right account information. Other than resetting the router I made no changes to the machine until I started to try to fix it.

All the accounts on the machine can get on the web just fine...its only the email that doesn't work.

Anyone have any ideas?

Thanks

[Spoiler]

Anyone know of a way to repair the IP stack on a win 7  machine?

I am thinking that this machine may have a corupt stack.

Thanks

[Spoiler]

Does anyone know anything about....

http://www.paretologic.com/products/pchealthadvisor/index.aspx

I know the feelings about these type of tools but I am unable to fix the email problem. I was thinking of giving this a try and if it doesn't work blow the machine away and start over.

Thanks

[jason2074]

Try this MS support link --> http://support.microsoft.com/kb/813514

[Spoiler]

Thanks for the link. I have seen it before and tried all of the suggested fixes.

The thing that kills me is that this has happened about 4 or 5 times with this machine. I make a very small change...normally resetting the router and email stops working for all 3 accounts on the machine. All the acounts can login useing the cox webmail and they all can get on the web.

I was going to use that tool as a last resort.

[Spoiler]

Hi All,
I wanted to give everyone a update.

I did download and install Paretologic. I normally stay away from these types of tools but I have to say that this one worked ok. After running it the machine did run faster and better. But it did not fix my email problem.

I felt that one of the 3 accounts were corupted so I pulled the data off and deleted the account. Did a checkdisk and a defrag then a reboot. I then created the account again and added the data back. Setup Thunderbird and email started to work again for all 3 accounts.

By the way if your interested in Paretologic download it and install it. Run it and then when it says you have to buy it for 30.00 go ahead and fill out your name and email then click next and then close the program. About 24 hours later they will email you and give you 10.00 off if you buy it. This way you pay 20.00 for it.

Thanks