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Author Topic: INTERNET CONNECTION PROBLEM  (Read 2843 times)

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JACKSON1

  • Guest
INTERNET CONNECTION PROBLEM
« on: August 21, 2005, 11:08:02 AM »
I am having a problem with internet connection, I can not load AOL.  When I did have it I could not start it, they told me to uninstal aol completely and try loading it again, now I can't even load it, even though I can connect to the internet through internet explorer aol can not see it.  I have dsl cable , I then tried installing netscape and it came up with an error (no connection to the internet)  I have talked to aol and they say I need to call microsoft. When I try loading aol it stops in the middle no particular error it will not finish.
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Raptor

  • Guest
Re: INTERNET CONNECTION PROBLEM
« Reply #1 on: August 21, 2005, 12:41:53 PM »
Scan for Viruses ,Trojan Horses and Spyware.

Have you set the DNS server and Gateway?
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JACKSON1

  • Guest
Re: INTERNET CONNECTION PROBLEM
« Reply #2 on: August 21, 2005, 01:18:26 PM »
no virus
dns server?  how do I do that
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Raptor

  • Guest
Re: INTERNET CONNECTION PROBLEM
« Reply #3 on: August 21, 2005, 02:05:55 PM »
Configure the computer according to the ISP their instructions.
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JACKSON1

  • Guest
Re: INTERNET CONNECTION PROBLEM
« Reply #4 on: August 22, 2005, 08:23:14 AM »
I am on a network (home network) I do have internet connections, but somehow this computer will not let me load aol or when I tried to download netscape there was an error that netscape could not get on internet even though I can.  How do I figure ISP?? NEED STEP BY STEP INSTUCTIONS.
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Raptor

  • Guest
Re: INTERNET CONNECTION PROBLEM
« Reply #5 on: August 22, 2005, 08:27:01 AM »
The ISP is your Internet Service Provider. Request instructions from them.

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merlin_2

  • Guest
Re: INTERNET CONNECTION PROBLEM
« Reply #6 on: August 22, 2005, 04:47:16 PM »
Operating system you have is?do you have a router.......
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JACKSON1

  • Guest
Re: INTERNET CONNECTION PROBLEM
« Reply #7 on: August 22, 2005, 07:51:59 PM »
yes I do have a router  xp operating system
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2k dummy

  • Guest
Re: INTERNET CONNECTION PROBLEM
« Reply #8 on: August 22, 2005, 08:03:06 PM »
internet options/connections/select "use lan" and "never dial a connection". Default is always dial up and windows/browsers will try to dial a connection if lan is not selected.
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JACKSON1

  • Guest
Re: INTERNET CONNECTION PROBLEM
« Reply #9 on: August 22, 2005, 10:58:01 PM »
I HAVE TRIED ALL THAT, I DO HAVE INTERNET I CAN GET ON NO PROBLEM THROUGH MY INTERNET EXPLORER I TRY TO LOAD THE AOL SOFTWARE AND IT STOPS WITH A MESSAGE SAYING THAT THEY ARE SORRY THAT I DECIDED NOT TO INSTALL THE SOFTWARE.
MICROSOFT WANTS ME TO SEND A REPORT TO THE
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