Hello,
We have 2 desktop computers connected through the router by Ethernet and a laptop connected Wi-Fi. We had a shared network external hard drive for backing up files. Whenever I logged in to the HD web site to access her files the connection always would show an exclamation mark beside a statement saying that there were network connection problems with her desktop. As a result I could not access her files through the web site. I am running Windows XP Pro on my desktop and my wife is running Windows 7 Home Edition 64 bit on her desktop and also on the laptop. Until the past month or so, we used the external HD for several months with no problems, (with network connections on any of the computers). We also use Network Magic which helps me because I know little about networking. I have since disconnected the HD and will be installing a new one, but I want to take care of this problem first.
I can still access her documents, pictures, etc from my computer through Network Magic or Windows Explorer and she can do likewise and also has internet access. Due to the message and access problems to the external HD I checked the Event Log and every time the computer is rebooted the same three errors below are shown. I checked the Device Manager and it shows that the network controller is working and no conflicts. I have also updated the driver, but no changes. I don't know if the 3 errors are related, but they seem to be the same problems, all together each time the computer is started. What would be the easiest way to delete our current network connections and start from scratch in setting up a network.
I'm not sure what all information I need to provide, but I would sure appreciate it if anyone can help me out. I have googled the event IDs and the mrtRate.Sys with no results, that I can understand anyway. I have no clue what the mrtRate service is or what program uses it.
These are the 3 errors always showing:
Warning!
RTL8167, Event ID 1
Realtek PCIe GBE Family Controller is disconnected from network.
Error!
Service Control Manager, Event ID 7000
The mrtRate service failed to start due to the following error:
This driver has been blocked from loading
Error!
Application Popup, Event ID 1060
\SystemRoot\SysWow64\Drivers\mrtRate.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Thank you for reading my post.