Software > Internet browsers
HELP DNS ERRORS when I try to purchase anyti
kathleen hadder:
Hi there, I am trying to renew my subscription on my daughters computer for Norton Antivirus. I went to the norton site and tried to purchase the download for 2004 antivirus protections and when I choose "checkout" it goes to the screen that says " dns error, cannot find server, try refresh". I thought there was a problem with their site but then I went to McAfee and went through the whole process of purchasing but when I pressed "checkout" the same thing happened. I tried Gap.com and tried to purchase a shirt and when I tried to purchase it went to that screen. It's like there is a virus that stops you from buying anything! Meanwhile my daughters computer is not protected from viruses. Any ideas? ???
Raptor:
Erase cookies and cache.
Go to: Extra -> Internet options -> General tab -> Press the delete cookies and delete file(cache) button.
Close your browser, open it, then try again.
kathleen hadder:
I went to Internet options and deleted the cookies and the files... closed the browser. restarted computer. still cannot get it to work when I press "purchase" or "check out" on any site I get the DNS error... any other ideas?
Raptor:
There was no need to restart the computer.
I donot know what could be causing your problem. Did you alter your Internet (security) settings or do they deviate from standard settings?
Raptor:
http://www.computerhope.com/issues/ch000268.htm
This article might be of service.
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